Update 24 and the Dragonhold DLC Game Pack are both now available for testing on the PTS! Experience the amazing conclusion to the Season of the Dragon saga. You can read the full patch notes here: https://forums.elderscrollsonline.com/en/discussion/493609/ 
Maintenance for the week of September 16:
· [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – September 17,  4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] Xbox One: NA and EU megaservers for maintenance – September 17,  4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] PlayStation®4: NA and EU megaservers for maintenance – September 17,  4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)

Communication when trying to get help

  • Nordic__Knights
    Can anybody suggest a more genuine way to have communication between player and developer so that way we could get issues fixed because really I've been off my system now for three and a half days but just due to the lack of communication they haven't fixed the issue
  • Rittings
    They need a genuine customer support team.... even e-chat would be advantageous. I remember the days you could actually talk to someone on the phone to get issues resolved... they've gone downhill from the opening days.
  • cheifsoap
    File a report with the Better Business Bureau (BBB). ZOS is owned by ZeniMax Media.
  • frostz417
    Their support team used to be good.
    But as of recently it is absolutely atrocious. They don’t respond till about a week and when they finally do it’s some useless nonsense like “we have sent your ticket to a specialized team for review”
    Like thanks. You are literally not helping in any aspect.
    Edited by frostz417 on July 19, 2019 3:50PM
  • aishsha
    Welcome to the club.
  • Nordic__Knights
    Its an pain for sure got a email lastnight telling me that each time i responded it puts my tick to bottom of listings like ok you give us 4 days to respond but yet take 3 days yourself to get back to or just close the case because i dont respond like ok we're damned if we do and damned if we dont
  • ZOS_BillE

    After checking on your ticket it looks like support was able to finish the refund request. If there is anything else you need assistance with please let us know.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.