They just make it update every hour instead of second to reduce lag?

Rex-Umbra wrote: »

They just make it update every hour instead of second to reduce lag?

No, it's... weird. And inconsistent. But it seems like it functions in three ways in three parts:

Guild History - this is where you see people who join/leave the guild, where you can see promotions/demotions, where you can see who has edited MOTD and when - this only updates if you close out of the game entirely and then re-launch the game. This is game-killing for GMs and officers who run guilds based on dues because they need to promote/demote members based on how many weekly dues have been paid and having to close/re-launch the game every single time to see if a promotion/demotion went through correctly is inconceivable.

Guild Bank History - this is where you can see who has deposited or withdrawn gold or items from the guild bank and what those items/amounts were - it appears this is only updating on roughly an hourly basis. Again, incredibly counter-productive for guilds who have dues or who run raffles dependent on people depositing their coin into the guild bank to be counted for raffle tickets or for weekly dues. This is also a massive security issue for guilds who have "open" guild banks so players can take and deposit items as needed - those usually operate on an honor system and if an officer is checking guild bank history and notices one person making massive withdrawals, that officer can demote their rank/access to stop the theft mid-robbery. If this is NOT updating in real time, someone could effectively wipe out a guild's entire bank and run away scot-free because nobody could see it happened until the guild history updates an hour later.

Sales History - this is where you can see what is selling in your guild store - this appears to mostly be functioning in real-time like normal.

redlink1979 wrote: »

Not even one reply/statement from ZOS yet... Just can't understand this...

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert @ZOS_SarahHecker PC received a hot fix and what about we?!?! Do we need to wait a month? 3 months? 6 months?

Well if there was ever any doubt that ZOS could care less about those of us that take the time to make this part of the game work (guild trader) with what they have given us to work with... not just for ourselves but the members of our guilds that enjoy this part of the game also! We have our answer!

@DragonRacer

This is small consolation... but it could be worse.

At least we don't have add-ons to help manage our guilds... because when ZoS suddenly, with neither warning nor explanation, blocked those add-ons from the game... that made every PC guild that is sales-based immediately helpless and dead in the water. Which is like... most of them, I reckon. How long was it before ZoS coughed up an explanation for that debacle? Hours? Days? I recollect PC sales-based GMs state they were seriously considering shutting down.

Console issue is not catastrophic, but based on the hamfisted handling of PC's calamitous problem, I'm beginning to suspect we'll never hear a thing.

Checking back in, and as expected, no acknowledgement or explanation! 😑

MYWARCHILD887 wrote: »

To anyone trying to work around this - when you first log into the game do NOT check your history right away. (I repeat do NOT check it) Head to the bank and deposit a trash item first. After that you can check your history. That trash item should have deposited in real time and should be there. (Which means you are currently caught up in deposit history) Obviously this will only work when you first log in and that first item, then it goes back to being delayed. But if you get a lot of deposits overnight it's a help.

Dear ZOS, it's ridiculous that we have to go through this. Do you only respond to streamers and your cliquey #ESOFam? As others have said, I am not spending anymore money until you at least acknowledge this thread.

They don't answer their streamers on things like this, either.

It's Monday, start of a new work week. I'm circling back around to see if there might possibly be any ZOS response at all when they get back into the office in a few hours.

Not having real time guild history updates made yesterday's last minute fundraising and trader bid placement very... well, more hectic than usual, to say the least.

Also, sales history does NOT update in real time anymore. Or maybe it never did after the patch maintenance and I was fooled. I thought I saw it still updating earlier last week. But 100% all day yesterday, sales history did NOT update without closing out the game and re-starting.

Same for guild bank history. It seemed to update at least hourly before, but it 100% was NOT updating yesterday for sure without closing out the game entirely and re-starting.

So, either my observations earlier last week were wrong OR things are being throttled server-side as far as feeding us info OR whatever this problem/change is, is 100% inconsistent. We have NO reliable method of checking guild data save for closing out and re-launching the game each time we wish to see an update.

Urigall wrote: »

I regularly donate a fair amount to my trade guild every week. Is there any risk that my guild won't see my donation now?

Any GMs able to provide an answer?

PCEU btw.

The issue discussed here is console, not PC.

therift wrote: »

What we're doing in my guilds is having officers take turns every hour or so to stop whatever the officer is doing so he/she can log out, close game, restart game, and log back in to see if (1) there are any new deposits to record and (2) check the previous officer's work to see if any deposits were missed.

On major deposit days (Saturday, Sunday, Monday) this essentially means GMs and officers can't commit to certain gameplay such as Cyrodiil or Trials unless another officer is available to cover his/her shifts.

I haven't run a Trial at all last week, and I got just a single 4 hour window to play in Cyrodiil.

But, GMs and officers don't do anything for their guilds... They're just here to scam guildies and steal money. Buncha layabout fatcats, amirite?

It's insane what we end up having to do when they break *base* features of guild management.

I'm sorry your weekend wasn't a weekend at all and that no one at ZOS appears to respect the amount of time and effort put in by players to make the game enjoyable for others.

How is there no response from ZOS yet?! It's been a FULL WEEK.

therift wrote: »

To make it 'interesting'... from time to time we actually do receive updates without restart. These updates don't seem to follow any triggering event (such as change of instance) nor does there appear to be a reliable time schedule (such as once per hour). These random updates appear... well, randomly, unreliably, and inconsistently (such as one officer might get random updates while another does not).

And to make it even MORE interesting, it is also not consistent among your own guilds.

Such as, I may not see any updates in the guild I am GM of unless I do a full closing of the game and re-launch. This may or may not also be the case for another guild in which I am an officer.

But at the EXACT same time that I'm not seeing any updates in those particular guilds, I'll pop over and look at another guild that I'm simply a high-ranking-but-non-officer member of and THAT might actually have had a bank and sales update trigger.

So, I can take a moment in time and look at four different guilds and I may see entirely different things - some updated during my play session time, some not updated during my play session time, who knows?

If ZOS wanted to add even more RNG to their game, well, they've certainly succeeded.

From the latest PTS patch notes it seems we will have a fix in... Wait for it... End of August..........

How come this is even acceptable?!

"Changed the guild history update mechanism from client polling to server-initiated updates to help address performance issues. The history will update approximately once per minute."

Oh, my God, this thread finally has a Z on it and it's not for moderation.

Thank you, Gina! My primary concern was knowing if y'all were aware and if there was a planned fix. Thank you SO MUCH for acknowledging so I can stop being a thread-bumping nag.

ZOS_GinaBruno wrote: »

therift wrote: »

ZOS_GinaBruno wrote: »

HI all, just confirming we have seen these reports and are working on getting it fixed. As you know with console, it's a bit more difficult to hotfix issues so we're likely looking at Update 23 for a fix.

We understand y'all have to push fixes through a third party and sympathize with the extra p.i.t.a


We can manage waiting for a fix, but can we get guidance on when Guild History updates are retrieved now? Is it only upon game start? Fixed time interval? Random after game start?

The reason we need to know is to have a procedure to reliably capture new History data so we can assure ourselves and our guildies that deposits (and dependent accounting record) aren't missed

Thanks

Cancelling doctor appointment.

Thanks for understanding. It sounds like if you want to force an immediate refresh, you will need to relog. You could also try closing the panel and reopening, but that may take a few minutes to refresh.

Ok, that's what we were thinking, and it's a relief to have restart confirmed as the reliable method. It is what it is.

StabbityDoom wrote: »

therift wrote: »

ZOS_GinaBruno wrote: »

therift wrote: »

ZOS_GinaBruno wrote: »

HI all, just confirming we have seen these reports and are working on getting it fixed. As you know with console, it's a bit more difficult to hotfix issues so we're likely looking at Update 23 for a fix.

We understand y'all have to push fixes through a third party and sympathize with the extra p.i.t.a


We can manage waiting for a fix, but can we get guidance on when Guild History updates are retrieved now? Is it only upon game start? Fixed time interval? Random after game start?

The reason we need to know is to have a procedure to reliably capture new History data so we can assure ourselves and our guildies that deposits (and dependent accounting record) aren't missed

Thanks

Cancelling doctor appointment.

Thanks for understanding. It sounds like if you want to force an immediate refresh, you will need to relog. You could also try closing the panel and reopening, but that may take a few minutes to refresh.

Ok, that's what we were thinking, and it's a relief to have restart confirmed as the reliable method. It is what it is.

Ugh that SUCKS. Sorry guys.

New PTS 5.1.2 Patch Notes say they have rewritten Guild History code to go from client-pull to server-push, which sounds to me like it will solve a number of problems (remember the temp fix where we set Guild Roster to lookup just ourselves?), permit future scaling, and perhaps give add-on authors the ability to make more robust products without worrying about server load. A server-side 'broadcast' of updates means the server load can be safely regulated.

It might be a very good thing... for which I can be patient