Guild History no longer updates after Console patch

therift

None of my five guilds have had Guild Roster histories updated after the July 15 patch on PS4 NA.

Three of these guilds are trading guilds. Roster History is the only method to record payment of dues and donations. Without a Roster History that is updated every few minutes, it is not possible to maintain an accurate record in-game.

Rather than using teams of volunteers to help with accounting, GMs or thier designee will be forced to use pencil and paper.

This is a problem. 'Infuriating' is an adjective that leaps to mind.

Note that logging out, closing the game, and relog appears to download the most recent transactions into Roster History.

Donny_Vito

therift wrote: »

None of my five guilds have had Guild Roster histories updated after the July 15 patch on PS4 NA.

Three of these guilds are trading guilds. Roster History is the only method to record payment of dues and donations. Without a Roster History that is updated every few minutes, it is not possible to maintain an accurate record in-game.

Rather than using teams of volunteers to help with accounting, GMs or thier designee will be forced to use pencil and paper.

This is a problem. 'Infuriating' is an adjective that leaps to mind.

Note that logging out, closing the game, and relog appears to download the most recent transactions into Roster History.

I wonder if this was a sleeper change in order to try and alleviate some of the performance issues people are having, or if something was just messed up in the process (potentially more likely).

Cadbury

Donny_Vito wrote: »

therift wrote: »

None of my five guilds have had Guild Roster histories updated after the July 15 patch on PS4 NA.

Three of these guilds are trading guilds. Roster History is the only method to record payment of dues and donations. Without a Roster History that is updated every few minutes, it is not possible to maintain an accurate record in-game.

Rather than using teams of volunteers to help with accounting, GMs or thier designee will be forced to use pencil and paper.

This is a problem. 'Infuriating' is an adjective that leaps to mind.

Note that logging out, closing the game, and relog appears to download the most recent transactions into Roster History.

I wonder if this was a sleeper change in order to try and alleviate some of the performance issues people are having, or if something was just messed up in the process (potentially more likely).

I'm going with the latter.

Bugs and glitches no longer surprise me.

therift

PC had guild histories removed a couple weeks ago. The issue seemed to be that the Guild Recruitment function combined with add-ons overloaded the server.

ZoS re-enabled PC guild history on a limited basis after a week. I'm not sure if the issue was finally resolved.

Since console has no add-ons, the problem presumably is not related to add-ons overloading the server.

DragonRacer

I'm at work right now, so can't check until later tonight, but what specifically is failing to update?

Guild History - like people leaving and joining, promotions/demotions, etc

Guild Bank History - item and gold deposits/withdrawals, trader bid amounts, etc

Sales History - items sold in trader to whom and for how much, etc

Or is it all kaput?

Donny_Vito

therift wrote: »

PC had guild histories removed a couple weeks ago. The issue seemed to be that the Guild Recruitment function combined with add-ons overloaded the server.

ZoS re-enabled PC guild history on a limited basis after a week. I'm not sure if the issue was finally resolved.

Since console has no add-ons, the problem presumably is not related to add-ons overloading the server.

Well, the add-ons are just making API calls to pull back specific data, which is basically a simplified version of what the Guild Roster is doing (pulling back data to display).

About 6 months ago there was a lot of performance issues on console PvP (deja vu), and one of the quick and dirty fixes that players could make was to search for themselves in the guild roster so that only your name would be displayed. This tricked the roster into only pulling back limited data, as the data query wasn't having to pull back data for every other member of the guild, only yourself.

This "newest feature" pointed out by the OP just sounds too similar to their previous issues. Performance is such a hot topic now, I can see them wanting to make any change, however slight in nature, to increase performance. Though, this is all speculation like 99% of stuff on these forums!

therift

@DragonRacer

It seems Roster History does not update in real time.

Purchase History, Deposit History, and Sales History appear to be unchanged.

reoskit

@DragonRacer, @therift - You showed solidarity when this happened to us; I'm here to support you, too.

It actually happened 2x; the second time was a slightly different flavor, but it appeared to be a mistake and it was rectified quickly.

Here's hoping your guild history returns quickly and that all data is still there when it does.

Good luck, guys.

therift

It appears the only method to retrieve updates to Roster History is by closing the game and re-launching.

Changing instances doesn't update. Logging a different character doesn't update.

Testing other scenarios now with several guilds.

DragonRacer

therift wrote: »

@DragonRacer

It seems Roster History does not update in real time.

Purchase History, Deposit History, and Sales History appear to be unchanged.

Okay, so roster history as in joins/leaves, promotions/demotions seems to need a re-log to refresh. But we can still see guild donations and sales in real time, at least? That's not nearly as catastrophic as I feared from your first post, though still very annoying and clearly something broken post-patch.

reoskit wrote: »

@DragonRacer, @therift - You showed solidarity when this happened to us; I'm here to support you, too.

It actually happened 2x; the second time was a slightly different flavor, but it appeared to be a mistake and it was rectified quickly.

Here's hoping your guild history returns quickly and that all data is still there when it does.

Good luck, guys.

Your solidarity is much appreciated. It *sounds* like we may not be as bad off as PC was, judging by therift's follow-up post, but something being borked or broken at all is... a disconcerting direction.

therift

I now believe that Deposit History and Withdrawal History are not updating in real time.

DragonRacer

therift wrote: »

I now believe that Deposit History and Withdrawal History are not updating in real time.

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

DragonRacer

@ZOS_RichLambert - Bat Signal, since you were kind enough to make a thread to try and update the PC folks and their broken guild histories.

Lookin' like a Console Edition may be needed soon...

Rex-Umbra

Trying to check my guild but stuck in permanent load screens.

AnonomissX

Xbox NA...stuff is working for me...perhaps a Playstation issue?

nexxus_ESO

As someone who does the books for two trade guilds, I can confirm that the deposit history is broken AF, and required a log out and an Xbox restart to update. Unacceptable!!

I was able to log out/back in to get the history to update for guild #2 however. So not only is it broken, it’s broken in an inconsistent fashion.

What’s next? We have to log out and back in each time we want to use a wayshrine or use an attack? 😑

SweepsAllClowns

But worry not, it's not any serious issue just like any other little bug isn't either, also they will probably look into it, fix coming soon, however no eta as usual.

DragonRacer

nexxus_ESO wrote: »

I was able to log out/back in to get the history to update for guild #2 however. So not only is it broken, it’s broken in an inconsistent fashion.

Oh, wonderful. That means it will likely be labeled as "not reproducible" and therefore they can't fix it, and we'll get to live with it forever.

CynderzLite

Hopefully this will be fixed ASAP this one step forward three steps back BS is for the birds if this is another thing we need to learn to adapt to as a GM trying to manage a guild I am done!
How about some achievements for all the things we learn to work around in order to make the system they have given us work

CynderzLite

P.S. Thanks for all the info everyone!

Eliza Godhater

I’m a bookkeeper in one of the larger guilds on Xbox NA. The history is NOT updating properly. You have to close out the game completely to the desktop and restart.
Very aggravating!

MilwaukeeScott

therift wrote: »

Note that logging out, closing the game, and relog appears to download the most recent transactions into Roster History.

Yep

Fiktius

I'm sorry to hear this is happening to you at consoles now.
Hopefully it will be fixed as quick as possible!

weedgenius

Yikes... this is not good at all...

therift

PC/Mac went through hell in June: Guild History removed completely; sales-based guilds made helpless.

I guess it's our turn, now.

I'm restarting every hour just to capture Guild History... it's Monday, which is a major deposit day for dues-based guilds (consoles do not have sales-based capability). Thus no dungeons, no trials, no PvP for me.

This sucks.

DragonRacer

Yeah, home from work and Guild History does NOT update in real-time.

Guild Bank History seems to... possibly not update in real-time anymore either.

Sales History may or may not be updating in either real time or extremely slow motion. Had 52 pages sold at 7:00pm EDT but no sales an hour after that which seems... highly unlikely given the flow of sales in the history since trader win last night.

Hmmmmm...

DragonRacer

Random aside - @therift , which guild are you with, if you don't mind answering? I'm mostly curious because there are so precious few of us on PS4 NA posting on the forums. And I recall you offering Artaeum taxis like I was during the Summerfall event last year, which is how I first recognized your name.

JaneBling

Having the same issue with guild history in PS4 EU server, roster history is not updating, though bank history is a bit iffy. The patch notes from this last patch says they fixed an issue with guild history events appearing in random orders. It looks like their fix actually broke the history more.

Snipress

Happening on Xbox One as well... It's more than infuriating for people that have to keep track of guild deposits and such.

DragonRacer

Update: guild history 100% broken as far as real-time updates.

Guild Bank History is real hit or miss. Took an hour+, but eventually updated for the guild I own. Other guilds I am simply IN, seemed to update faster. Weird.

Sales History is still questionable on whether it's hitting real-time or just updating in chunks.

MYWARCHILD887

This is a serious problem and needs to be addressed asap. At the very least before this coming weekend. People shouldn't have to close the game and re-open it every time they need to update a roster/ promote / demote/ see who donated what. Could you(anyone at ZOS) at least acknowledge that there is an issue and you are looking into it?