Guild History no longer updates after Console patch

StabbityDoom · July 2019

reoskit wrote: »

@DragonRacer, @therift - You showed solidarity when this happened to us; I'm here to support you, too.

It actually happened 2x; the second time was a slightly different flavor, but it appeared to be a mistake and it was rectified quickly.

Here's hoping your guild history returns quickly and that all data is still there when it does.

Good luck, guys.

Agree. So sorry you have to deal with this poop

I wish they at least had warned you.

StabbityDoom · July 2019

DragonRacer wrote: »

Yeah, home from work and Guild History does NOT update in real-time.

Guild Bank History seems to... possibly not update in real-time anymore either.

Sales History may or may not be updating in either real time or extremely slow motion. Had 52 pages sold at 7:00pm EDT but no sales an hour after that which seems... highly unlikely given the flow of sales in the history since trader win last night.

Hmmmmm...

If it is working like we are now, it means you get the first 100 lines when you log in (which explains the relog update) and then after 30 minutes, you get 100 more, every 30 seconds I believe.

therift · July 2019

StabbityDoom wrote: »

DragonRacer wrote: »

Yeah, home from work and Guild History does NOT update in real-time.

Guild Bank History seems to... possibly not update in real-time anymore either.

Sales History may or may not be updating in either real time or extremely slow motion. Had 52 pages sold at 7:00pm EDT but no sales an hour after that which seems... highly unlikely given the flow of sales in the history since trader win last night.

Hmmmmm...

If it is working like we are now, it means you get the first 100 lines when you log in (which explains the relog update) and then after 30 minutes, you get 100 more, every 30 seconds I believe.

Thank you, this is very helpful, we can track update times to see if console activity matches current PC/Mac activity.

My guilds have very reluctantly suspended volunteers from tracking deposits and making promotions for dues and donations. If only one designee handles the accounting, then we can, at least, avoid duplicating the work.

This means the designee will be doing an awful lot of game restarts.

nexxus_ESO · July 2019

Don’t know why I bothered checking back, I knew there were be zero explanation or acknowledgement...

If this crap was supposed to alleviate lag, it’s a miserable failure. Lag in menus and menu functions has more or less tripled. Last night we had bonus disconnects for no apparent reason and the load screens just keep getting longer.

You can’t even log out without a mystery wait time now!

CynderzLite · July 2019

My demotions/promotions and joining history seems to be current deposits still only updating on relog.
I’m just grateful we aren’t having a raffle in which people buy tickets by depositing gold in guild bank and feel bad for any of you that are that is going to be a nightmare if this stays this way!

Grimm13 · July 2019

therift wrote: »

None of my five guilds have had Guild Roster histories updated after the July 15 patch on PS4 NA.

Three of these guilds are trading guilds. Roster History is the only method to record payment of dues and donations. Without a Roster History that is updated every few minutes, it is not possible to maintain an accurate record in-game.

Rather than using teams of volunteers to help with accounting, GMs or thier designee will be forced to use pencil and paper.

This is a problem. 'Infuriating' is an adjective that leaps to mind.

Note that logging out, closing the game, and relog appears to download the most recent transactions into Roster History.

@ZOS_GinaBruno @ZOS_JessicaFolsom Mistake? Can you get someone to look into for them? Ty

DragonRacer · July 2019

Hello, any chance we can get a ZOS acknowledgment that this thread has been seen/issue is noted, at the very least?

I mean, if I gotta go all @StabbityDoom on this issue, I will. But I'd prefer not to.

StabbityDoom · July 2019

therift wrote: »

StabbityDoom wrote: »

DragonRacer wrote: »

Yeah, home from work and Guild History does NOT update in real-time.

Guild Bank History seems to... possibly not update in real-time anymore either.

Sales History may or may not be updating in either real time or extremely slow motion. Had 52 pages sold at 7:00pm EDT but no sales an hour after that which seems... highly unlikely given the flow of sales in the history since trader win last night.

Hmmmmm...

If it is working like we are now, it means you get the first 100 lines when you log in (which explains the relog update) and then after 30 minutes, you get 100 more, every 30 seconds I believe.

Thank you, this is very helpful, we can track update times to see if console activity matches current PC/Mac activity.

My guilds have very reluctantly suspended volunteers from tracking deposits and making promotions for dues and donations. If only one designee handles the accounting, then we can, at least, avoid duplicating the work.

This means the designee will be doing an awful lot of game restarts.

alternatively, you can either suspend dues for the week or ask for a flat one for now... I had some guilds do that.

StabbityDoom · July 2019

DragonRacer wrote: »

Hello, any chance we can get a ZOS acknowledgment that this thread has been seen/issue is noted, at the very least?

I mean, if I gotta go all @StabbityDoom on this issue, I will. But I'd prefer not to.

I'm not sure it was successful but I did nag and nag and nag until we got a response. Can't hurt to try. Maybe you guys should read the stickied response from Lambert, and see if it fits the pattern, as I bet you they are doing something very close to what they are doing to us.

DragonRacer · July 2019

Still seeing the same weirdness tonight. Post-patch assistance would be a much-appreciated kindness.

Good idea, Stabbity, I'll re-read through that thread in the morning and see if I can glean anything.

Mr_Walker · July 2019

therift wrote: »

It appears the only method to retrieve updates to Roster History is by closing the game and re-launching.

Changing instances doesn't update. Logging a different character doesn't update.

Testing other scenarios now with several guilds.

/reloadui?

JaneBling · July 2019

/reloadui does not work. Tried that. I left it to see if it ever would update while playing today. It eventually updated, but it took approx 4 hours to update without logging out and back in.

DragonRacer · July 2019

So, no answer on this still?

MYWARCHILD887 · July 2019

Surely this must be affecting the "big" guilds as well. Can't help but notice they have been quiet on this. hmmm

DragonRacer · July 2019

MYWARCHILD887 wrote: »

Surely this must be affecting the "big" guilds as well. Can't help but notice they have been quiet on this. hmmm

My understanding is the OP is an officer in a big guild, and is the one that brought the topic up. The Purple Gang's GM has also commented and that is not a small guild. I've also noticed and I'm almost always hovering around the 500 member limit.

There are just so few console GMs/officers on the forum. Way more PC folks and they already have been going through their own issues with similar issues to this - it simply hit them about a month sooner than console got hit.

therift · July 2019

MYWARCHILD887 wrote: »

Surely this must be affecting the "big" guilds as well. Can't help but notice they have been quiet on this. hmmm

If by 'big' you mean full or nearly full rosters and usually in a capitol city... we've all noticed. Much of the discussion is taking place in other venues that the Forum. As DragonRacer noted, many of the respondents here represent large, long-term trading guilds, and the problem with Guild History is causing major problems with accounting.

I think DragonRacer is also correct that fewer console GMs are active on the Forum than thier PC counterparts. Since I am posting on the issue, that relieves at least 3 GMs and several officers from feeling the need to participate.

DragonRacer · July 2019

I think we're on a similar page here. Far more discussion happens on our various guild Discords, IMO. Of the many GMs I am friends or allied with, I'm essentially the only one who actually posts on the forums, for the most part. Since it seems I largely post things they also agree with (I link relevant threads I'm active in to the Discord so they can view and comment to me on anything they have views on that may need addressing or clarification), it saves them from having to make the effort or figure out how to set up a forum account.

There's a little bit less concern on our end of it, as far as the dues-free guilds go, obviously, since we do not have to track dues deposited to guild banks to affect promotions/demotions in real time or especially when dues deadlines approach. While annoying to me, this current situation does not interfere with how I conduct my guild, nor has it seemed to affect the other donation-based ones that I speak with. We do eventually see the info, it just takes until next log-in, which is exceedingly dumb.

I've tried to usefully bump this thread with questions and comments, however, because I know it DOES very adversely affect other guilds on our server, particularly the ones with any sort of weekly dues required, and that is an important issue that is fair to try and keep on the front page until ZOS lets us know they are aware of what their Monday patch did to us.

And the extreme delay in seeing updated bank history puts all with "open" banks at risk of a bank robber going on a spree and not being caught and stopped quickly like one normally might if they saw their guild bank withdrawal history suddenly lighting up like a Black Friday sale. And that affects many guilds across the board.

We deserve to know if it will ever be fixed or normalized.

reoskit · July 2019

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_SarahHecker

Any updates for the console guild history issue? The issue has been going on since the maintenance on Monday.

Btw - Is anyone reporting the issue from XBox, or is it just PS4? Both. Got it.

DragonRacer · July 2019

reoskit wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_SarahHecker

Any updates for the console guild history issue? The issue has been going on since the maintenance on Monday.

Btw - Is anyone reporting the issue from XBox, or is it just PS4?

Two XBox folks chimed in on the first page saying they are also seeing these issues.

EDIT: Actually, scratch that - 3 XBox folks on page 1 describe same issue.

CynderzLite · July 2019

I think the fact that ZOS did something like this and they can’t even take the time to address any of our questions is pretty messed up! This affects many members in the game in many different ways to just turn a blind eye to our questions! Really doesn’t say much for their company! My disgust for their customer service had lessened some when they finally addressed the questions on their reasoning of the future 10 bids on traders but the way they are handling this proves unfortunately nothing has changed! I feel for as much real life money we spend on this game they should at least be able to address these issues on their own forum which they are so quick to direct you to when you have issues in the game!!!

DragonRacer · July 2019

STILL no reply or even acknowledgement...

redlink1979 · July 2019

This issue with logs happened on pc, so once this was reported ZOS did know the same was going to happen to consoles.
Question is how long are we going to wait for the fix: hot fix in a unscheduled maintenance or we will despair until U23 goes live.

StabbityDoom · July 2019

redlink1979 wrote: »

This issue with logs happened on pc, so once this was reported ZOS did know the same was going to happen to consoles.
Question is how long are we going to wait for the fix: hot fix in a unscheduled maintenance or we will despair until U23 goes live.

That's a good point. They could have told you a month ago.

therift · July 2019

StabbityDoom wrote: »

redlink1979 wrote: »

This issue with logs happened on pc, so once this was reported ZOS did know the same was going to happen to consoles.
Question is how long are we going to wait for the fix: hot fix in a unscheduled maintenance or we will despair until U23 goes live.

That's a good point. They could have told you a month ago.

They could have put it in the damn Patch Notes:

Guilds
Fixed an issue where simultaneous Guild History events could appear in random orders (such as an application
being accepted plus the player joining the guild).

Fixed an issue where your game could crash if you added more than 1024 characters into the guild
recruitment description.

We have temporary disabled Guild History real-time updates on consoles while we investigate a
performance issue. This means that you must restart the game in order to receive the most recent
transactions for all history logs. We regret the inconvenience.

Tell Gina, then she can tell us. Smdh.

StabbityDoom · July 2019

I couldn't even find this thread today. Had to go through my notifications.

Have you heard anything more? (I can assume no.) If not, keep nagging!

DragonRacer · July 2019

StabbityDoom wrote: »

I couldn't even find this thread today. Had to go through my notifications.

Have you heard anything more? (I can assume no.) If not, keep nagging!

Nope, we're being ignored just as efficiently as your pinned thread was unpinned...

redlink1979 · July 2019

Not even one reply/statement from ZOS yet... Just can't understand this...

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert @ZOS_SarahHecker PC received a hot fix and what about we?!?! Do we need to wait a month? 3 months? 6 months?

wavingblue · July 2019

Boy oh boy I'm seeing a trend with ZOS here. I really think this game is imploding. They got exactly what they wanted, metric *** ton of new players. What they didn't plan for was how to handle it. I suspect they didn't realize their code would scale so horribly.. as horribly as their communication about the issues. They again have no issues forsaking people who spend hundreds of dollars a year, its beyond mind numbing.

wavingblue · July 2019

Hello! Important people at ZOS... can you inform these console peeps kindly why you nuked history?

StabbityDoom · July 2019

I see this fell to the third page and you guys still have no answer. @ZOS_SarahHecker you are the only one who really communicates with us. Could you help these folks out? It's agonizing to get no updates - or warning - before major things change.

Could a console person please summarize the questions you have for her?