Necro unplayable support team unresponsive

MJallday · July 2019

I’ve submitted numerous tickets

Basically I can’t barswap on my stam necro
Doesn’t matter what skills I have slotted
Doesn’t matter what weapons I have slotted
Does t matter if I’m in or out of
Combat
Doesn’t matter which zone
Only affects this char out of my 10

Xbox eu

Support ticket is 190707-002791

@Zos_Ginabruno would you mind taking a look please ? Haven’t had a response back aside from “we will need to investigate”

MJallday · July 2019

Anyone?

I mean seriously anyone???
Over 15 in game tickets raised now

red_emu · July 2019

(1) Calm down,
(2) delete the character
(3) get your credit card out, spend some real money
(4) make the character all over again.
(5) You will gain 10% chance of game working as intended for 10 seconds. Can occur once every hour.

MJallday · July 2019

Im kinda thinking (2) and (4) is my only option left
I’ve just done a complete skills reset and that didn’t work either

Be nice not to have wasted all that time and gold though

And for me as a paying customer to experience some service - am
I asking too much ?

luen79rwb17_ESO · July 2019

Have you tried changing the controls? Maybe it's a keyboard/mouse thing.

Moloch1514 · July 2019

One of the last updates from ZOS was to try having your character die via NPC or fall death (seriously).

Faulgor · July 2019

Stam Necro has been bugged for over a month. No acknowledgement from ZOS so far.

https://forums.elderscrollsonline.com/en/discussion/479549/stamina-necromancer-mount-synergies-buffs-issues

MJallday · July 2019

luen79rwb17_ESO wrote: »

Have you tried changing the controls? Maybe it's a keyboard/mouse thing.

Not on a console it isn’t! I’m on Xbox

MJallday · July 2019

Moloch1514 wrote: »

One of the last updates from ZOS was to try having your character die via NPC or fall death (seriously).

Just tried both (a couple of times) neither work

LMar · July 2019

Just to check, you have weapons slotted on both bars right?

MJallday · July 2019

LMar wrote: »

Just to check, you have weapons slotted on both bars right?

Yup 2 briarheart daggers on main and vma bow on back

I’ve even tried

flipping them back to front
Clearing skills and attributes completely
Swapping bjrh weapons for great swords , Restos destos (and mixes thereof) you name it

Only does it on this stamcro

The weirdest bit it’s like it anim cancels half way through the weapon swap and doesn’t complete it

Yes I’ve reset Xbox
Yes I’ve cleared saved data
Yes I’ve tried different controllers
Only does it on this 1 char out of my10

What does work is going to the menu , inventory the using the y button to select the other skill bar however when you come out you’re still stuck on that bar!!

I’m Literally out of ideas

Tandor · July 2019

There was a problem a while back with weapon swapping when a two-hander was involved. Try switching to two one-handed weapons on each bar and see if that frees it.

MJallday · July 2019

Tandor wrote: »

There was a problem a while back with weapon swapping when a two-hander was involved. Try switching to two one-handed weapons on each bar and see if that frees it.

Already tried that (I’m using 2x briarheart daggers)

MJallday · July 2019

Btw these are much more helpful suggestions than the non responsiveness of ZOS

Androconium · July 2019

MJallday wrote: »

<snip>
And for me as a paying customer to experience some service - am
I asking too much ?

Yes.

Read Clause 11. It effectively says that they don't have to give you anything that works.

Tandor · July 2019

MJallday wrote: »

Tandor wrote: »

There was a problem a while back with weapon swapping when a two-hander was involved. Try switching to two one-handed weapons on each bar and see if that frees it.

Already tried that (I’m using 2x briarheart daggers)

And a two-hander on the other bar, you said - namely a bow. The other weapons you mentioned were all two-handers too. Have you tried no two-handers on either bar?

Nerouyn · July 2019

MJallday wrote: »

Btw these are much more helpful suggestions than the non responsiveness of ZOS

I've had problems with ESO CS before but they've been very good recently.

It's going to take time for someone to actually read your ticket and investigate it.

MJallday wrote: »

Over 15 in game tickets raised now

Over what period of time?

Raising 15 tickets over the same issue is just wasting CS time and clogging up their system for everyone.

On the other hand if you've raised tickets previously which haven't been dealt with appropriately, you can complain to external agencies.

Since the game is buy to play, you will have spent money on it and be afforded due consumer protection rights - which includes the game being in good working order. Bugs can happen but you have a right to them being fixed within a reasonable timeframe. You may have grounds for a complaint to your local government consumer protection agency.

There's also Better Business Bureau. They're not a government agency or have any kind of power. But they can help to facilitate solutions to consumer problems. It costs you nothing to complain to them, except the time it takes to write the complaint.

Tyreal1974 · July 2019

You could also try and double check to see if the weapon swap buttons got accidently changed. I forgot when I made my new Necro character to change the weapon swap button and was like "WTF" before I facepalmed myself and remembered that I needed to change the key binding.

MJallday · July 2019

Tyreal1974 wrote: »

You could also try and double check to see if the weapon swap buttons got accidently changed. I forgot when I made my new Necro character to change the weapon swap button and was like "WTF" before I facepalmed myself and remembered that I needed to change the key binding.

Good thought but I’d say not since it works on the other 9 of my 10 chars on Xbox!

MJallday · July 2019

Tandor wrote: »

MJallday wrote: »

Tandor wrote: »

There was a problem a while back with weapon swapping when a two-hander was involved. Try switching to two one-handed weapons on each bar and see if that frees it.

Already tried that (I’m using 2x briarheart daggers)

And a two-hander on the other bar, you said - namely a bow. The other weapons you mentioned were all two-handers too. Have you tried no two-handers on either bar?

That’s actually a fair point I’ll try it with 2 single handlers and a snb (I’ll also try it with 4 different daggers just in case it’s the item that’s bugged)

AbysmalGhul · July 2019

Nerouyn wrote: »

MJallday wrote: »

Btw these are much more helpful suggestions than the non responsiveness of ZOS

I've had problems with ESO CS before but they've been very good recently.

It's going to take time for someone to actually read your ticket and investigate it.

MJallday wrote: »

Over 15 in game tickets raised now

Over what period of time?

Raising 15 tickets over the same issue is just wasting CS time and clogging up their system for everyone.

On the other hand if you've raised tickets previously which haven't been dealt with appropriately, you can complain to external agencies.

Since the game is buy to play, you will have spent money on it and be afforded due consumer protection rights - which includes the game being in good working order. Bugs can happen but you have a right to them being fixed within a reasonable timeframe. You may have grounds for a complaint to your local government consumer protection agency.

There's also Better Business Bureau. They're not a government agency or have any kind of power. But they can help to facilitate solutions to consumer problems. It costs you nothing to complain to them, except the time it takes to write the complaint.

Yeeeah about that. I would never call the BBB over a video game. " Hey BBB, my game is lagging bruh"

MJallday · July 2019

AbysmalGhul wrote: »

Nerouyn wrote: »

MJallday wrote: »

Btw these are much more helpful suggestions than the non responsiveness of ZOS

I've had problems with ESO CS before but they've been very good recently.

It's going to take time for someone to actually read your ticket and investigate it.

MJallday wrote: »

Over 15 in game tickets raised now

Over what period of time?

Raising 15 tickets over the same issue is just wasting CS time and clogging up their system for everyone.

On the other hand if you've raised tickets previously which haven't been dealt with appropriately, you can complain to external agencies.

Since the game is buy to play, you will have spent money on it and be afforded due consumer protection rights - which includes the game being in good working order. Bugs can happen but you have a right to them being fixed within a reasonable timeframe. You may have grounds for a complaint to your local government consumer protection agency.

There's also Better Business Bureau. They're not a government agency or have any kind of power. But they can help to facilitate solutions to consumer problems. It costs you nothing to complain to them, except the time it takes to write the complaint.

Yeeeah about that. I would never call the BBB over a video game. " Hey BBB, my game is lagging bruh"

in the UK we don’t have that protection. However we do have the trading standards agency and consumer rights act (which is law) - which basically states any product sold has to be fit for purpose. However that would be a last resort and you also need to demonstrate you’ve given the company a fair chance to remedy - I’m still going through that process but if they continue not to acknowledge and engage that doesn’t stand well for them if put in front of a uk judge.

Lumenn · July 2019

OP I don't know if it'll help but my stamcro kept getting bugged as well(my shield was always up, even when not blocking) I couldnt bar swap, skills would not fire etc. 3rd ticket I was told to strip ALL gear and die either by falling or daggerfish. It "reset" my character and has been fine since.

MJallday · July 2019

Lumenn wrote: »

OP I don't know if it'll help but my stamcro kept getting bugged as well(my shield was always up, even when not blocking) I couldnt bar swap, skills would not fire etc. 3rd ticket I was told to strip ALL gear and die either by falling or daggerfish. It "reset" my character and has been fine since.

Ok I’ll give it a try not been eaten by the fishies yet 😂

Lumenn · July 2019

MJallday wrote: »

Lumenn wrote: »

OP I don't know if it'll help but my stamcro kept getting bugged as well(my shield was always up, even when not blocking) I couldnt bar swap, skills would not fire etc. 3rd ticket I was told to strip ALL gear and die either by falling or daggerfish. It "reset" my character and has been fine since.

Ok I’ll give it a try not been eaten by the fishies yet 😂

That was actually the route I took. Thought it was bs at first, kinda like "did you reboot your xbox?" But it worked for me. Don't know why stripping all gear and skinny dipping worked but /shrug. 3rd ticket and 5 days I was desperate.

starkerealm · July 2019

Lumenn wrote: »

MJallday wrote: »

Lumenn wrote: »

OP I don't know if it'll help but my stamcro kept getting bugged as well(my shield was always up, even when not blocking) I couldnt bar swap, skills would not fire etc. 3rd ticket I was told to strip ALL gear and die either by falling or daggerfish. It "reset" my character and has been fine since.

Ok I’ll give it a try not been eaten by the fishies yet 😂

That was actually the route I took. Thought it was bs at first, kinda like "did you reboot your xbox?" But it worked for me. Don't know why stripping all gear and skinny dipping worked but /shrug. 3rd ticket and 5 days I was desperate.

I can kinda guess what's going on there, but I can't say it without sounding completely idiotic.

EDIT: It wouldn't surprise me if dying, while naked, cleared the effect. Probably as a byproduct of the fix to players who were running multiple constellation boons back in the day.

OlumoGarbag · July 2019

Try transforming to goliath itll lock your bar swap or ww. Maybe when transforming back it will work normaly again.

Also if you use snb and unslot the 1h weapon, and then light attack you get stuck on that bar as well.
Try both of that maybe it overrides your barswapping

MJallday · July 2019

Ok bizarrely It’s worked but not straight away!

Here’s what I did

Cleared all my inventory
Went for a swim with the fishies in glenumbra
Landed back at wayshrine
Didn’t work at that point

However here’s the killer

I then turned off nameplates (I was gonna post a video to show you)
I turned off my combat bar showing
Then I realised I’d need to see it to see the effect so I turned it back on

Tried bar swapping again and it worked

Currently stood in glenumbra butt naked but at least I can fight now

I’ll try adding one item of clothes back at a Time to see what happens and report back

Thanks to all the above for suggestions - I’ll let you all know how I get on

MJallday · July 2019

Right I’ve added everything back in 1 at a time then put weapons on - still seems ok. Haven’t put ultis in yet so I’ll try that next

Lumenn · July 2019

Hope it stays fixed for ya. I went through 3 tickets. One thinking I was missing crowns for some reason, one telling me necros are a known issue with skills, and the other to go kill myself lol. Oddly it worked for me.

MJallday · July 2019

Thanks - I’ll post back on here if any further issues. I’ve put ultim back on so I’ll see if it breaks any further!