Billed Twice for Eso Plus

sparkiusarelius · July 2019

Has anyone been billed twice for ESO Plus this month? Got two charges for July.

tried to raise a support ticket but it automatically got closed - thanks Zenimax! Tried to raise another support ticket - doesn't even show as raised?? Tried again - same again.

How do I get a refund if the support ticket system closes my requests straight away?

Am and EU PC server by the way

hexnotic · July 2019

You can start by tagging the mods here. @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_BillE @ZOS_JessicaFolsom @ZOS_GaryA

I'm curious if there's a direct customer support email to use when something gets messed up on the billing end of things. Thankfully I haven't had the need to look into that yet, but there has to be some other system than just putting in a ticket when you get billed twice, etc. Good luck to you.

ZOS_Bill · July 2019

@sparkiusarelius

Are you still having issues opening a ticket?

You can open a ticket by using the account recovery form with the steps below.

Visit the account recovery page and select the option that best describes your issue
Enter what you can remember about your account in the Account Information fields. If you are currently using a different email than the one that is associated with your ESO game account, please select "I cannot be reached at this email" and enter that in the "Provide a valid email address where we may reach you." line.
In the Additional Comments box, please include a brief description of your issue.
When you have finished filling out the form, click the Submit button at the bottom of the page.

Once you have a ticket started, you can post the ticket number in this thread.