ESO Plus subscribers lost gametime reimbursement

Knight150 · July 2019

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

Jolipinator · July 2019

No because

Fivefivesix · July 2019

lol

Vostorn · July 2019

Well, like a French expression says : "Hope is what makes us live"

Donny_Vito · July 2019

Knight150 wrote: »

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

Have you read the ToS about service availability?

Inaya · July 2019

You mean the fifty cents? LOL

KappaKid83 · July 2019

Donny_Vito wrote: »

Knight150 wrote: »

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

Have you read the ToS about service availability?

This is very much true, their ToS says they do not guarantee service at any point. I think the overall thought is, and this is across the entire gaming community, when you have an internal failure to that extent it is always looked highly upon to reach out to your customer base with a good faith gift. Be it reimbursement, crowns, even small cosmetic items. But it seems as though ZOS over the past few years has just gone away from a model that is customer friendly and is only profit friendly, and that is why people are leaving or cutting down their game time and money spent considerably.

Neoealth · July 2019

I missed out on the 5000 gold last day reward. Don't expect them to lose any sleep over it though.

Tandor · July 2019

I haven't lost any game time, and wouldn't in any event be seeking or expecting compensation. These things happen, and I don't spend my life looking to cast blame and demand compensation when they do.

MartiniDaniels · July 2019

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

Billdor · July 2019

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I wouldn't call it a right.

Tandor · July 2019

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I've played MMORPGs since 1998 and can't recall one that offered compensation for downtime that only lasted a day or less. In this case it only lasted an evening and players with characters also on the NA server were able to play normally anyway.

As for smirking over the issue of rights, I don't see anything different in the ESO TOS compared with any others.

KappaKid83 · July 2019

Tandor wrote: »

I haven't lost any game time, and wouldn't in any event be seeking or expecting compensation. These things happen, and I don't spend my life looking to cast blame and demand compensation when they do.

I certainly would never demand compensation, and in this case I was not even directly affected, but I would think a developer would want to extend the proverbial olive branch after the amount of hiccups that the EU server has had in a relatively short amount of time. People who create content as either a main source of income or even a secondary lose real money outside of this game due to these hiccups and they are becoming too many in too short of a time frame to be considered just a random occurrence.

wolf486 · July 2019

Tbh I think anyone who owns the game should be given some form of compensation. This is an on-going issue with ESO, so ESO+ subs should be given, at the very least one free month of ESO+ added and some sort of pet/mount and crates. People who are not subbed to ESO+ should get the pet/mount.

I mentioned in another thread that I got a few "goodies" from BDO. I bought the game but returned it (so I had an account) a few months ago. Bought the game again yesterday, logged in and had a few things in the mail as compensation from down time do to a ddos a few weeks ago, and this is from a game that doesn't have any form of monthly sub at all.

MartiniDaniels · July 2019

Tandor wrote: »

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I've played MMORPGs since 1998 and can't recall one that offered compensation for downtime that only lasted a day or less. In this case it only lasted an evening and players with characters also on the NA server were able to play normally anyway.

As for smirking over the issue of rights, I don't see anything different in the ESO TOS compared with any others.

Just google it and ton of examples will fall out.
And amount of major failures in PC EU last month is so vast, that couple of crown crates will be a nice move to butter up community. Instead of that Mayhem is cancelled and event requiring DLC purchase is rolled out. I can easily name how such behavior is called, but I won't since I signed TOS

https://www.engadget.com/2008/11/12/blizzard-gives-out-a-day-of-compensation-for-the-downtime/
https://comicbook.com/gaming/2018/03/04/hearthstone-ranked-play-issues/
https://massivelyop.com/2019/03/20/lotro-and-ddo-hand-out-downtime-compensation-packages-as-spring-festival-begins/

Itacira · July 2019

Tandor wrote: »

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I've played MMORPGs since 1998 and can't recall one that offered compensation for downtime that only lasted a day or less. In this case it only lasted an evening and players with characters also on the NA server were able to play normally anyway.

As for smirking over the issue of rights, I don't see anything different in the ESO TOS compared with any others.

Uh, that's surprising. I used to play RappelZ and comapred to ESO they were incredibly generous in case of extended downtime. And it's as FtP as can be. I never spent a fraction of the money put into ESO.

Tandor · July 2019

MartiniDaniels wrote: »

Tandor wrote: »

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I've played MMORPGs since 1998 and can't recall one that offered compensation for downtime that only lasted a day or less. In this case it only lasted an evening and players with characters also on the NA server were able to play normally anyway.

As for smirking over the issue of rights, I don't see anything different in the ESO TOS compared with any others.

Just google it and ton of examples will fall out.
And amount of major failures in PC EU last month is so vast, that couple of crown crates will be a nice move to butter up community. Instead of that Mayhem is cancelled and event requiring DLC purchase is rolled out. I can easily name how such behavior is called, but I won't since I signed TOS

https://www.engadget.com/2008/11/12/blizzard-gives-out-a-day-of-compensation-for-the-downtime/
https://comicbook.com/gaming/2018/03/04/hearthstone-ranked-play-issues/
https://massivelyop.com/2019/03/20/lotro-and-ddo-hand-out-downtime-compensation-packages-as-spring-festival-begins/

I haven't looked into the first link as it required me initially to agree to them using my data. The second link referred to several days downtime, and the third link referred to extended downtime. They don't address my point about compensation for downtime that only lasted for a day or less (and which was for unscheduled emergency maintenance).

The cancellation of Mayhem was inevitable, and if it hadn't happened then the PvPers who are complaining about the cancellation would have been complaining about the stupidity of running it given current performance issues in PvP. Heads ZOS lost, Tails they wouldn't have won.

anitajoneb17_ESO · July 2019

Tandor wrote: »

Heads ZOS lost, Tails they wouldn't have won.

Correct, BUT...

I'd rather put it this way :
- heads : ZOS lost
- tails : ZOS wins

but the coin has two heads - because group finder is buggy, and that's on ZOS... ZOS made those coins.

In other words : yes, I think 99% of complaints are unacceptable, if only because of the tone used.
But still... the main issue is ZOS' fault.

I do feel for the people who are (maybe/probably) working 12/24 trying to find a solution... I really do. I also believe that if ZOS had an easy&quick solution, they'd implement it.

But the fact is that the one core component of an MMO (grouping tool) isn't working in ESO... so that's very, very much of a problem and tha's, very, very much on ZOS.
Especially if you consider that, on top of it all, the 2nd core system of an MMO (guilds) are being largely neglected too (history, addons, etc... also not working).

I hate entitled whining. I truly do.
But the current situation is not good.

valeriiya · July 2019

They won't reimburse anyone because then they'd have to do it every time this happened.

ArchMikem · July 2019

Being reimbursed for days you couldnt play is like me being reimbursed for the days i didnt play. Either way, that plus time was wasted.

Sylvermynx · July 2019

The downtime in WoW back then (I was playing), was right at 24 hours IIRC. I was happy for the reimbursement, but it wouldn't have killed me not to have it.

Cpt_Teemo · July 2019

wolf486 wrote: »

Tbh I think anyone who owns the game should be given some form of compensation. This is an on-going issue with ESO, so ESO+ subs should be given, at the very least one free month of ESO+ added and some sort of pet/mount and crates. People who are not subbed to ESO+ should get the pet/mount.

I mentioned in another thread that I got a few "goodies" from BDO. I bought the game but returned it (so I had an account) a few months ago. Bought the game again yesterday, logged in and had a few things in the mail as compensation from down time do to a ddos a few weeks ago, and this is from a game that doesn't have any form of monthly sub at all.

a month for a day ? If it was down for 2 weeks i'd say yes, but for 1 day you should only get another day as compensation tbh.

wolf486 · July 2019

Cpt_Teemo wrote: »

wolf486 wrote: »

Tbh I think anyone who owns the game should be given some form of compensation. This is an on-going issue with ESO, so ESO+ subs should be given, at the very least one free month of ESO+ added and some sort of pet/mount and crates. People who are not subbed to ESO+ should get the pet/mount.

I mentioned in another thread that I got a few "goodies" from BDO. I bought the game but returned it (so I had an account) a few months ago. Bought the game again yesterday, logged in and had a few things in the mail as compensation from down time do to a ddos a few weeks ago, and this is from a game that doesn't have any form of monthly sub at all.

a month for a day ? If it was down for 2 weeks i'd say yes, but for 1 day you should only get another day as compensation tbh.

This has been a long on going issue with ESO. Login issues, crashes, being logged out, poor performance. When I left the game, PC-EU was just starting to have issues of hours or a full day of not being able to login which all adds up. For it to be happening nearly 5 or 6 months later still is inexcusable.

Jawshoeuh · July 2019

wolf486 wrote: »

Tbh I think anyone who owns the game should be given some form of compensation. This is an on-going issue with ESO, so ESO+ subs should be given, at the very least one free month of ESO+ added and some sort of pet/mount and crates. People who are not subbed to ESO+ should get the pet/mount.

What would you like? Something like this?

latest?cb=20180809204127

wolf486 · July 2019

Jawshoeuh wrote: »

wolf486 wrote: »

Tbh I think anyone who owns the game should be given some form of compensation. This is an on-going issue with ESO, so ESO+ subs should be given, at the very least one free month of ESO+ added and some sort of pet/mount and crates. People who are not subbed to ESO+ should get the pet/mount.

What would you like? Something like this?

I'm not personally looking for anything since I quit the game a few months ago. I only came back here 'cos I was hoping things have improved, and they appear worse than when I left.

But if I continued on playing all this time, and since ESO is already the most expensive game I own I would expect something for all the issues. I'm just thankful I played on PC-NA. I had to let my PC-EU character die since it became horrible on there to play, back in January. And they still have issues today which are worse.

Turelus · July 2019

It's unlikely they will.

The only time I've known it happen is when they broke the EU launcher so you couldn't even install the game, they gave people back the days they were not active then.

eso_lags · July 2019

Tandor wrote: »

MartiniDaniels wrote: »

Tandor wrote: »

MartiniDaniels wrote: »

In other games I played in case of major failure (like yesterday), devs will extend sub for 1 day for subscribers and provide some in-game currency compensation for everybody who was active in previous week or similar. But in case of ESO... you know from TOS that we don't have any rights

I've played MMORPGs since 1998 and can't recall one that offered compensation for downtime that only lasted a day or less. In this case it only lasted an evening and players with characters also on the NA server were able to play normally anyway.

As for smirking over the issue of rights, I don't see anything different in the ESO TOS compared with any others.

Just google it and ton of examples will fall out.
And amount of major failures in PC EU last month is so vast, that couple of crown crates will be a nice move to butter up community. Instead of that Mayhem is cancelled and event requiring DLC purchase is rolled out. I can easily name how such behavior is called, but I won't since I signed TOS

https://www.engadget.com/2008/11/12/blizzard-gives-out-a-day-of-compensation-for-the-downtime/
https://comicbook.com/gaming/2018/03/04/hearthstone-ranked-play-issues/
https://massivelyop.com/2019/03/20/lotro-and-ddo-hand-out-downtime-compensation-packages-as-spring-festival-begins/

I haven't looked into the first link as it required me initially to agree to them using my data. The second link referred to several days downtime, and the third link referred to extended downtime. They don't address my point about compensation for downtime that only lasted for a day or less (and which was for unscheduled emergency maintenance).

The cancellation of Mayhem was inevitable, and if it hadn't happened then the PvPers who are complaining about the cancellation would have been complaining about the stupidity of running it given current performance issues in PvP. Heads ZOS lost, Tails they wouldn't have won.

This is true but most of us just dont want a repeat of the last one... or the one before that... Its years of bad pvp performance, im not sure how anyone could think that players aren't going to be angry and irrational.

The best case scenario was for zos to do exactly what they did. People still need event tickets and this pvp event would have been slightly worse than usual, and that would be atrocious. I just think after all this time a bit of acknowledgement and an apology would have made people feel better about it.

But on the other hand the event could have been **okay**. Meaning when they add in a bunch of extra campaigns it usually evens things out with the number of players coming to pvp. But you can rest assured that the 30 day campaign, with a que of 100+, would have been unplayable. So this probably was the best case scenario.

Knight150 wrote: »

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

I wouldnt count on it, but im not sure why you're asking for it. If you mean over all performance then I dont think its likely or called for tbh. Ya its bad but I think its a take it or leave it type thing with zos.. At leas for now.. But if you are having issues like I've seen some people talk about, such as not being able to log in for days at a time, then you should put in a ticket and ask for something like that. But you probably wont get it.

During the witches festival, a year or two back, I couldnt log in for most of the day, everyday.. Actually any time between 2-3pm to around 12am. The game would not log in at all during those times for the entire duration of the event.. Support tried to troubleshoot but when it was clear it wouldnt help they gave up and wouldn't do anything else for me. Funny enough it seemed to be a miracle, the day after the event everything went back to normal.. And I didnt try asking for anything, and they didnt offer anything so idk.

ZonasArch · July 2019

Donny_Vito wrote: »

Knight150 wrote: »

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

Have you read the ToS about service availability?

Waaaaait a minute, do you mean we agreed to a contract when we first opened the game, agreeing to the possibility of having some down time? And we also agreed with not being subject to reimburse at all for said down time?

SHOCKER! Who reads the ToS and all those? Why would I if I can just come complain on the forums instead, about rights I don't even have?

/s

NWOMark · July 2019

It is not mandatory to be ESO+ subscriber so ZOS is not obligated to prolong your subscription for time you lost as you were enable to login and play.
In subscription only game story is different.

xenowarrior92eb17_ESO · July 2019

I read ToS and all those...after my forum account got banned by a snowflake report and it wasn't even covered in it...ugh my point is I was forced to read all of those so I can use them to defend myself and prove my innocence...remember that knowledge is power. @ZonasArch

starkerealm · July 2019

Knight150 wrote: »

Will ZOS be reimbursing EU ESO Plus subscribers for the loss of a days play yesterday ?

Probably not. Back in the day they did comp people five days of subscription time after a prolonged outage. If both PC servers had been down for days, they'd probably comp people. But, as is? I doubt it.