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How should ZOS compensate its second-rate PC-EU customers for the ongoing problems?
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Tigerseye✭✭✭✭✭
✭✭✭I would like an actual Senche Tiger mount, in the proper Senche Tiger colourway, with actual tiger stripe markings on its face.
...and if a few people, who prove they bought their account on eBay, by saying things I know were not true about the game at launch (because I was there) complain, mentioning the word "exclusivity", then even better.3 -
Ufretin✭✭✭✭✭I'd be happy if they could at least acknowledge the fact that the EU server (and most of its players) is located in another time zone and that "evening" actually means "night" for those concerned.6 -
SynodicOracle✭✭✭A melon, I don't ask for much@SynodicOracle
"I'm a God, how can you kill a God? What a grand and intoxicating innocence"
I'm a PvE Healer but mostly play solo questing these days. Lore enthusiast and long-term Elder Scrolls Fan, dating back to Morrowind, but my favourite is Oblivion.
GUILD: The Thalmor Embassy PC EU1 -
davapoole✭✭✭this is what zos says in its terms of service about what it should give you
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
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regime211✭✭✭✭✭
✭sinz_xb16_ESO wrote: »PC-EU has been plagued by various problems for a long while now, so I'd say we are due for a little compensation. What would be reasonably to ask though? I don't want to come off as too greedy, being a second-rate customer after all... so I'd like some input from my fellow second-rate customers.
I'd say 20 Telvar stones would be sufficient? Perhaps a stack of 10 Imp Stool? If they're feeling generous.. 3 Crown Refreshing Drinks would be AWESOME.
What do you all think would be reasonable for a second-rate customer to ask for compensation?
A free Nix Mount0 -
MartiniDaniels✭✭✭✭✭
✭✭✭✭✭Such issues can be compensated only with blood. ZOS should upgrade server hardware and fire person(s) who are responsible for not upgrading it before Elsweyr.0 -
Delsanab14_ESO✭✭✭✭this is what zos says in its terms of service about what it should give you
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
They should delete their TOS and change it to one word: "Integrity"Account: @Delsana
FREE CRAFTING (NA PC) SIDENOTE: Hel'phaer is a Grand Master Crafter with almost every motif (excluding Buoyant, Meridian, Coldsnap, Grim Harlequin, Tsaesci, Pellitine, and Elder Argonian because can't afford it) and will craft attractive quality and visually appealing training gear or combat sets for those interested. FREE gear for players below CP 160 (equivalent level of 210), and paid gear in some form from those CP 160 or higher.2 -
Delsanab14_ESO✭✭✭✭MartiniDaniels wrote: »Such issues can be compensated only with blood. ZOS should upgrade server hardware and fire person(s) who are responsible for not upgrading it before Elsweyr.
How are they going to fire their executives? The audacity of accountability!Account: @Delsana
FREE CRAFTING (NA PC) SIDENOTE: Hel'phaer is a Grand Master Crafter with almost every motif (excluding Buoyant, Meridian, Coldsnap, Grim Harlequin, Tsaesci, Pellitine, and Elder Argonian because can't afford it) and will craft attractive quality and visually appealing training gear or combat sets for those interested. FREE gear for players below CP 160 (equivalent level of 210), and paid gear in some form from those CP 160 or higher.2 -
JamieAubrey✭✭✭✭✭
✭✭✭✭✭If I miss my 2nd day daily reward I want to be given the last item since I wouldn't have been able to log in and claim it1 -
Nitribit✭✭✭redspecter23 wrote: »
With actual information, customers can make an informed decision about whether to continue forward with a game that is plagued with problems which are, for some reason, more problematic when you are in certain areas of the globe.
Informed player base which can decide going on playing the game or not? This will be a nightmare for ZOS.
They won't do anything. They will milk the cow as long as they can with minimal investment.
BTW have you ever seen a company being honest to their costumers?1 -
MartiniDaniels✭✭✭✭✭
✭✭✭✭✭Delsanab14_ESO wrote: »MartiniDaniels wrote: »Such issues can be compensated only with blood. ZOS should upgrade server hardware and fire person(s) who are responsible for not upgrading it before Elsweyr.
How are they going to fire their executives? The audacity of accountability!
Well, from my experience in such matters, higher executives overall will provide budget for major sites like PC EU, if tech executives will provide enough justification for it and will be persistent in pushing this justification. So I don't think it's personal blame of Todd, ZOS leadership etc.. it's somebody was too lazy in tech department, or their tech executive didn't wanted to look bad (obviously pushing for tech budget is not most popular action in eyes of management).. that is reason why CTO should always be seasoned, well-respected professional manager who could make tough decisions and take responsibility for them.0 -
ClericPro✭✭✭I lost due to shut down servers:
40k
1-2 dreug waxes
2-4 tempering alloys
1-2 rosins
2-4 kuta
5-10 surveys
login reward
I even keep quiet about the "Style Page: Lord Warden's mask" farm.
How do I compensate for these losses?3 -
Tigerseye✭✭✭✭✭
✭✭✭redspecter23 wrote: »
With actual information, customers can make an informed decision about whether to continue forward with a game that is plagued with problems which are, for some reason, more problematic when you are in certain areas of the globe.
Informed player base which can decide going on playing the game or not? This will be a nightmare for ZOS.
They won't do anything. They will milk the cow as long as they can with minimal investment.
BTW have you ever seen a company being honest to their costumers?
Yes, a few, but it's always the small ones.0 -
Isaura✭✭✭As a compensation, I wish that ZOS could just bring back the guild data reading for addons.
So that addon creators, who are not paid by zos, but who are fixing their useless UI anyway, could continue to work for free, so that we the customers who enjoy trading, could enjoy playing the game again, and pay zos.
....WAIT
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shaielzafine✭✭✭✭✭As a compensation, I wish that ZOS could just bring back the guild data reading for addons.
So that addon creators, who are not paid by zos, but who are fixing their useless UI anyway, could continue to work for free, so that we the customers who enjoy trading, could enjoy playing the game again, and pay zos.
....WAIT
This community has so many addon makers that fix little things & improve quality of life so the devs don't have to. It's honestly annoying the devs manage to bork things so much.2 -
yRaven✭✭✭✭In the same way as always, with absolutely nothing, now byeEdited by yRaven on July 2, 2019 4:24AMJack of all trades. Master of at least one.
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Àrës - Magicka Dragonknight (EP)
Persephónē - Magicka Warden (EP)
Athēna - Magicka Templar (EP)
Hādēs - Magicka Necromancer (EP)
Hërmës - Runner Troll (EP)0 -
Kalgert✭✭✭✭✭
Unfortunately, it seems developers/publishers from all walks of life are just dreadfully afraid of admitting that something is wrong on their end.redspecter23 wrote: »Compensation? It would be most welcome if there were an honest post from the highest ups in the company explaining the actual issue (no sugar coating it), why it's so hard to solve and ask for forgiveness for past mistakes while they try their hardest to solve what is apparently one of the hardest problems in the history of the interwebs and gaming combined.
With actual information, customers can make an informed decision about whether to continue forward with a game that is plagued with problems which are, for some reason, more problematic when you are in certain areas of the globe.
Why that may be? Who knows. A fear of losing customers, shareholders deciding to pull back, and if it's a developer speaking out: Publishers getting antsy and possibly do something to undermine the developer's future.
Basically it's fear of financial reprisal, which is pretty ridiculous to say the least.1 -
Dusk_Coven✭✭✭✭✭
✭✭✭For each day they cannot log in during the DB/TG event, they should get 2 Event Tickets.
And if they could re-examine the Hireling mail timer, that would be great.Edited by Dusk_Coven on July 2, 2019 6:07AM1 -
Bam_Bam✭✭✭✭✭
✭Dusk_Coven wrote: »For each day they cannot log in during the DB/TG event, they should get 2 Event Tickets.
And if they could re-examine the Hireling mail timer, that would be great.
Event tickets? For a bloody Indrik mount? No thanks. I'd rather eat my own teeth
Joined January 2014
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter
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Bam Bam Bara0 -
Urigall✭✭✭For us ESO+ subscribers, the pro rata cost per hour of lost time. I reckon ZoS owes me around 32 pence.
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Urigall✭✭✭chess1ukb16_ESO wrote: »
My car probably won't start either.
Look on the bright side. At least we'll be able to re-nationalise our railways and protect our fishing waters. Currently verboten by the unelected...sorry, wise folks who knows better than us dumb proles. Small compensations but we take what we can get.1 -
Coatmagic✭✭✭✭✭
✭Perhaps everyone who plays on EU server should drop their sub on the same day?
Perhaps that would get ZoS attention??
Perhaps not.
Otherwise, there's no point; they don't care, and there's nothing at all that can be done.0 -
TheImperfect✭✭✭✭✭
✭Just daily reward if possible but if they want to give me a free house or furniture I wouldn't complain.1
