If you haven't already try submitting a support ticket via the support page (linked below), you should be able to log in there and get a ticket raised. Once you've done that you can always reply to this thread with your ticket number to help any of the staff viewing it check up on the issue.
@Turelus - EU PC Megaserver "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."