Missing item Robust Target Dro-m'Athra after placing it in house and loging off (Crownstore pack)

chexor · June 2019

Crownstore Pack "Moon Bishop's Sanctuary". Bought it yesterday when it went live, i placed dummy today and everything was fine, then i switched 2 items to check something behind them and then did option "Undo" and placed them back. After loging off with items in place, i logged in again 3 hours after, but items werent there anymore, checked all chars, checked inventory and option "Retrieve", but there werent dummy anymore, also i lost "Moon Temple Pad", Achievement Furnisher. My ticked number is: 190614-005697
@ZOS_SarahHecker

bluebird · June 2019

Oh, that sounds bad! Hope you have that fixed! Some people reported issues with the Undo function, but losing items is pretty serious. If you can, please let us know if/how the issue is resolved. It might help us avoid it in the future if they figure out where they went and how to fix it.

Nerouyn · June 2019

Have you tried disabling addons?

I had a fountain disappear once. I noticed before logging off and was able to get it back with undo. Then made it disappear again a few more times just to be sure it was really disappearing. It was. Neither in player nor house inventory.

I had an addon error message with that, and Gina had mentioned in a recent livestream that a bug related to an addon which had been making inventory items seemingly disappear had been fixed on their end. Which I had also experienced. A bunch of traited jewellery for research I had stashed on a character went missing, but at the time I thought I must have stashed it on a different one. I hadn't though. They reappeared after the bug was fixed.

So addons have the ability to make items seemingly disappear.

chexor · June 2019

I am not sure what caused this, but ZOS gave me back items which is good. They also wrote me to disable addons while they perform troubleshooting, which i did.. Not long after that i received missing items in a mail

Nerouyn · June 2019

I would guess that they deleted your invisible to you but visible to them items and mailed you new ones.

It's good that you got your shinies back.