Dear Zos: please improve customer service

Bhaal5 · June 2019

jircris11 wrote: »

Bhaal5 wrote: »

They have your money, so they care very little now.

But the amount of things they let slid is outstanding.

Love how ppl say this yet when I go to support I get help. This whole "they have your money" crap needs to stop because honestly it's a line used by those who lack a basic understanding if how running a mmo works. Now flame me, insult me at this point I'm use to it from ppl who have no actual clue.

Why flame you? You did nothing wrong... Though all ive got from zenimax is boardline abuse where as other companys i can have a response within hours and solved a little after that (in an acceptable manner aswell)? So i do understand how a mmo works as but dont stand for the lack of standards a company gives to its comsumer.

SweepsAllClowns · June 2019

jircris11 wrote: »

Bhaal5 wrote: »

They have your money, so they care very little now.

But the amount of things they let slid is outstanding.

Love how ppl say this yet when I go to support I get help. This whole "they have your money" crap needs to stop because honestly it's a line used by those who lack a basic understanding if how running a mmo works. Now flame me, insult me at this point I'm use to it from ppl who have no actual clue.

I simply "love" when my EU account has been completely stuck for over 3 months now and all I've got from support is that they are aware and investigating the problem, all support tickets closed at this point. They sure have got plenty of my money also, there's absolutely no lack of any understanding here. After all this garbage seeing lines like this from a person telling others have no actual clue, I feel "honestly" insulted at this point.

kinguardian · June 2019

Czekoludek wrote: »

I started to hate myself for my toxicity on the forums but i must ask, is anyone actualy work in support like now? I send a ticket ( 190516-005616 ) and i didn't get any response since 40h except email with info (We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).). Like your support didn't provide anything and just want to close my case which is not cool move.

I didn't even get that standard email. I am ignored and can't log in the game or it throws me out after 2min. Why don't they want to resolve that???

Hiro_Kintsugi · June 2019

It seems clear someone in the customer service department is just ignoring people about this issue, related issues or is just the relying on bots. All these folks saying they have had great experiences. How about PC? How about recently or regarding the Twitch issue of accounts becoming non responsive and/or linked? Seems crazy unprofessional, rude and/or negligent behavior is sadly the recent trend and that is concerning for people wanting to invest their time and money is there are no protections and resolutions to issues.

r34lian · June 2019

4 days still waiting on Agent -_-

twev · June 2019

Seraphayel wrote: »

Well, I don’t know if customer service is separated for each platform but I had a very pleasant surprise yesterday.

I opened a ticket (Xbox) because my ESO Plus crowns were missing. I got a response within 15min via mail that I have to provide a proof I bought ESO Plus. I did. Some hours later I had my missing crowns.

TL;DR: ESO customer service solved my problem yesterday within 2-3 hours.

A newb friend had a Necro 'toon that couldn't summon his mount after a battle.
ReloadUI and restarts/reboots didn't help.

It took them over 3 days to tell him to let his 'toon die to fix the problem.