Do staff actually look at problems here?

nosworc · June 2019

24 hours and no response from either my ticket or on these forums? I can't play the game, my eso plus is basically just getting wasted at this point.....i'm sorry if this comes across as entitled but i feel as if i'm just wasting my time.

tiipboygaming_101 · June 2019

As well i haven't been able to log on since the 4th. Eso plus going to waste and to think I was going to pay 50 for elsweyr is funny to me so zos has to be laughing! 50 for a game you can't play then another 15 for eso plus hmmm I must be crazy! The logical term is called being hustled!

tiipboygaming_101 · June 2019

Were spending our money so you have every right to feel entitled! This is not free to play

nosworc · June 2019

tiipboygaming_101 wrote: »

As well i haven't been able to log on since the 4th. Eso plus going to waste and to think I was going to pay 50 for elsweyr is funny to me so zos has to be laughing! 50 for a game you can't play then another 15 for eso plus hmmm I must be crazy! The logical term is called being hustled!

I just don't know what i'm supposed to do at this point, i've posted on here, reddit, tweeted them and sent a ticket in. No reply whatsoever. I could deal with it if i knew they were looking into the issue, as it stands i just feel ignored.

stpdmonkey · June 2019

nosworc wrote: »

24 hours and no response from either my ticket or on these forums? I can't play the game, my eso plus is basically just getting wasted at this point.....i'm sorry if this comes across as entitled but i feel as if i'm just wasting my time.

They are very slow to respond. Especially when the weekend is here. With elsweyr hitting that's going to increase response time alot. Their customer service department needs to be enlarged to help but it has not happened yet. I'm sorry you have to deal with this. I had issues with chat for a long long time. First ticket got ignored. 2nd took 3 days to get a non automated response. Then they blamed it on my internet and ps4 and playstation network. All of course were not the issue.

stpdmonkey · June 2019

As far as the forums go they dont look at anything unless someone reports it

SLy_Kyti · June 2019

Try and send a direct message here to a GM. add your ticket number

Or

Tag a GM in your post here. and put your ticket number.

Post in the BUGS or SUpport forum as well. Add all info there and tag a GM.
Like this
@ZOS_BillE
(as soon as you type the @ZOS a drop down menu will show.)
Good luck.

p.s. as mentioned this is a heavy time for them with the new Chapter and E3.

nosworc · June 2019

SLy_Kyti wrote: »

Try and send a direct message here to a GM. add your ticket number

Or

Tag a GM in your post here. and put your ticket number.

Post in the BUGS or SUpport forum as well. Add all info there and tag a GM.
Like this
@ZOS_BillE
(as soon as you type the @ZOS a drop down menu will show.)
Good luck.

p.s. as mentioned this is a heavy time for them with the new Chapter and E3.

Thankyou for this, very helpful information.

tiipboygaming_101 · June 2019

I've message 3 gms already before the weekend came Tuesday night when I wasn't able to log in , so those are excuses .. Billie is included.
I've did everything I could from my end! Communication is key to any relationship that's life!

ZOS_Bill · June 2019

@nosworc

What is your current ticket number?

Please be aware there was a PSN issue earlier that prevented some players from logging in. If you still cannot login we can investigate further.