Maintenance for the week of December 9:
• PC/Mac: NA and EU megaservers for patch maintenance – December 9, 4:00AM EST (09:00 UTC) - 8:00AM EST (13:00 UTC)

Waiting on agent customer support.

It's been almost 6 days now, I would really like to get a response soon.
Ticket: 190525-000821
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