How the heck do you raise a support issue with ESO?

CaptainJackson · May 2019

Going nuts here. I bought a 1 year ESO subscription through the PS store. It's there, I have the ESO membership, but I didn't get any crowns in the second month. How do I find the place where you raise a ticket? All I seem to be able to do is leave feedback. You can imagine what that's going to look like.
Anyone on here able to point me to the chamber of secrets?
Cheers

CaptainKuijt · May 2019

CaptainJackson wrote: »

I didn't get any crowns in the second month.

CaptainJackson wrote: »

I bought a 1 year ESO subscription through the PS store

That's why. You get your crowns immediately when you buy a subscription. Say if I buy a six month sub; I get the crowns for all six months immediately rather than the usual amount once a month.

Taleof2Cities · May 2019

It would be a little OP getting more crowns after the initial 19,800 crowns you get up front ... don’t you think, @CaptainJackson?

CaptainJackson · May 2019

I didn't get 19800 crowns, I got 1600.

CaptainJackson · May 2019

which is why I assumed they would arrive each month

Taleof2Cities · May 2019

Did you renew more than a month ago?

If “yes”, you’d better check your subscription type and make sure it’s not a monthly renewal, @CaptainJackson. If you renewed this month, the annual renewal won’t kick in until the current subscription expires.

After checking that, start an Online Support ticket ... from here go to the Support link and then help with a specific issue.