DBHAShadow wrote: »

thesmulf wrote: »

I must say i do enjoy the game, I fancy a lot of the things you done, tho. This is beyond stupid.
First. When you mail support in game, its called ´I need help with (quest,npc and so on) ´ Yet most of the cases they don´t even bother reading it but will just give you a standard reply.
Good Example of this, I had a bug in game, where i got stuck after loading in, I was invis, i couldnt move,use items, use /stuck, i tried to relog, restart the entire game.
I wrote to you. Your Response. Try to use / stuck, I had mentioned i had done this 3 times.

either get yourself some game masters or just delete this joke of a support.

There are so many quests partly bugged, and some completely broken. Yet you don´t seem to do anything about it, would it be such a big task to simply make this quests unable to take?. til you finallly get off your butts and fix it?.

In a game, you paid for and you are paying sub for. the worse thing besides you downing the server in primetime.No even worse. is Rollbacks. Of banks, chars and quests.

This game seemed to have so much beta´ testing i wonder how you guys can release a half done game in this manner. and sitting idle while people stopped at progressing,

lastly, Why isnt there a forum purely for bugged quests? so people do not waste time.
This forum is oddly set up and even worse in manner of use, but still.

Again I do really enjoy the game.. But i played DAoC,WoW,EQ2,WHO,Rift,TSW and Gw2.
and the support you been giving out has to been the worse. I do fully understand both bugs and problems, If the company atleast will do something about it. (TSW had maxium 30 mins wait for a GM to help out, with quest issule and so on.) here you can wait 2 days to get a standard mail response.

Wow uses automated responses too their friend. I myself was bugged on a quest preventing me from doing dailies in that area, I had to wait a month and send in 5 tickets because their automated response thought I was asking for quest help, so it directed me to WoWhead. Zos isn't the only one using automated responses, and with how many issues are coming in daily do you honestly think they have that many people to read all these tickets by hand? Usually your best bet is to avoid using keywords that flip off their automated system, with the issue I had with WoW, I started with I need someone to actually read my ticket, I've been stuck on this for a month, before someone human responded.

blackwolf7 wrote: »

Ignore the white knight. Clearly he doesnt know what he is saying at all. Comparing blizzard to zos. Lol! This thread isnt about which sucks more. This thread is about bringing change. This thread is about making improvements.

We are making this effort for ZoS to wake up and improve their service before people start leaving one by one. We love this game that's why we want zos to open their eyes and see what the peopel want.

You cannot justify their poor service by stating another company's poor service. Its like complaining your food is undercooked and the chef tells you that it is fine because other restaurants also give undercooked food

DBHAShadow wrote: »

God damn it people, the game has literally been out a week. going by official launch date. I demand one of you show me proof of any MMO that has launched with this weird Utopianesque perfect release you all demand from ZOS. Lets say roughly they have a million players already. Each player submitting tickets daily, even more than one ticket per person, You NEED a system that is automated to handle that, you can't hire one CS person per 5, 10, even 20 customers. Also this concept that because they don't reply to you, because they don't give you this little wink and smile acknowledgement, that they are fixing your specifically stated issue, automatically means that they decided to give you the big FU we don't care attitude is full blown ***. The company would have to be staffed entirely by the mentally deficient to function the way people think they do, no one would spent as much as they did making the game, only to make a quick profit and then close the doors and go "Well F those guys HA HA what a bunch of suckers" It wouldn't just kill ZOS, it'd kill bethesda, who despite not making the game is the parent company.

I'm not even white knighting, I'm severely face-palming at the ignorance of people who expect a bug free, instant CS, care free MMO experience, within it's first week of officially being released. I mean has common sense literally gone the way of the dodo? I'm not justifying their poor service based on blizzard poor service, I'm point out that a game that launched 10 years ago, a company at least twice the size, a game that should be fully smooth, not in it's first week, has many of the same flaws that you guys are tearing a much smaller, most likely overwhelmed company apart about.

blackwolf7 wrote: »

Dumb people are dumb.

We arent complaining about how the game is buggy. All games are buggy during release.

We are complaining how crazy stupid their customer support is. It is unacceptable for a pay to play game to have a crappy customer service.

Game and cs are two different things. Please read before posting to avoid exposing your idiocrity

DBHAShadow wrote: »

blackwolf7 wrote: »

Dumb people are dumb.

We arent complaining about how the game is buggy. All games are buggy during release.

We are complaining how crazy stupid their customer support is. It is unacceptable for a pay to play game to have a crappy customer service.

Game and cs are two different things. Please read before posting to avoid exposing your idiocrity

I pointed out that the game was in it's first week. The game having bugs, issues, directly correlates to CS, are you daft? So many people are experiencing issues IN GAME that they then write tickets that go to their CS that slow them down. How hard of a concept is that to grasp? You seriously do not think that the game and it's current issues effect how quickly and effectively their CS WHO ARE DEALING WITH THE ISSUES IN GAME work? Don't try to mention my Idiocy when you cannot even address your own!

"Game and cs are two different things." holy crap, that's moronic, the CS is here for the game, it's customer service for the game.. so everything in the game, gets reported to the CS.. so CS is dealing with the game, do you see the connection yet? Do you see how one issue could lead to an influx of tickets bogging down the CS?

blackwolf7 wrote: »

DBHAShadow wrote: »

So , do you switch banks every time you go in on a busy Friday afternoon, and they only have 4 tellers working, and everyone in front of you is the reason you have to wait to see a teller, because you know, it's a busy Friday afternoon, and everyone just got paid, they all want to do their banking all at once on this particular day? Because that's what it sounds like.

Waiting in line on banks is different because while waiting in line, you are assured that once it is your turn, you will get the services they offered without problem.

Here it is like waiting for something you are not being assure.

In your case, like what you said in the bank,

It is like you are waiting in line to do your money transactions but without the assurance that your money will be safe or clean.

So yes. That would definitely make me switch banks

DBHAShadow wrote: »

thesmulf wrote: »

I must say i do enjoy the game, I fancy a lot of the things you done, tho. This is beyond stupid.
First. When you mail support in game, its called ´I need help with (quest,npc and so on) ´ Yet most of the cases they don´t even bother reading it but will just give you a standard reply.
Good Example of this, I had a bug in game, where i got stuck after loading in, I was invis, i couldnt move,use items, use /stuck, i tried to relog, restart the entire game.
I wrote to you. Your Response. Try to use / stuck, I had mentioned i had done this 3 times.

either get yourself some game masters or just delete this joke of a support.

There are so many quests partly bugged, and some completely broken. Yet you don´t seem to do anything about it, would it be such a big task to simply make this quests unable to take?. til you finallly get off your butts and fix it?.

In a game, you paid for and you are paying sub for. the worse thing besides you downing the server in primetime.No even worse. is Rollbacks. Of banks, chars and quests.

This game seemed to have so much beta´ testing i wonder how you guys can release a half done game in this manner. and sitting idle while people stopped at progressing,

lastly, Why isnt there a forum purely for bugged quests? so people do not waste time.
This forum is oddly set up and even worse in manner of use, but still.

Again I do really enjoy the game.. But i played DAoC,WoW,EQ2,WHO,Rift,TSW and Gw2.
and the support you been giving out has to been the worse. I do fully understand both bugs and problems, If the company atleast will do something about it. (TSW had maxium 30 mins wait for a GM to help out, with quest issule and so on.) here you can wait 2 days to get a standard mail response.

Wow uses automated responses too their friend. I myself was bugged on a quest preventing me from doing dailies in that area, I had to wait a month and send in 5 tickets because their automated response thought I was asking for quest help, so it directed me to WoWhead. Zos isn't the only one using automated responses, and with how many issues are coming in daily do you honestly think they have that many people to read all these tickets by hand? Usually your best bet is to avoid using keywords that flip off their automated system, with the issue I had with WoW, I started with I need someone to actually read my ticket, I've been stuck on this for a month, before someone human responded.

Don't just assume they aren't working on anything, thats an idiotic way to approach things, that would be like going into a mcdonalds during rush hour and assume because your burger is taking more than 5 minutes that they decided to take your money and then ignore you. They are most likely, common sense tells me this, that thing so many people lack, working hard on all these bugs. They use a more unique questing system, with everything being an event like thing but not personalized like Wow, and other MMO's so when you got 20 people all running the same quest but only a few seconds behind each other in a system that tries to be open to everyone, you're going to hit a few snags. I mean honestly, has anyone experienced an MMO launch before? They don't go smooth, and when they have unexpected volumes of players, they have even more issues.