Black Screen at login Music plays for 1o min and crash

Anastasiel · May 2019

So, cant logogin since 03.05.
Black Screen after hitting the "Play" button on the ESO Launcher. Music plays for 1o min and crash report shows. Game closes.
Launched the launcher as administrator. By direct path from the launch folder.
Addons deleted.
Launched Eso.64.
Repair button does not appear in Launcher when I choosing option menu. And progress gets stuck at 0%

ZOS_Bill · May 2019

@Anastasiel

Could you take a screenshot of your ESO launcher with the game options menu open?

This will help us to determine why the repair option is missing from your ESO launcher.

Anastasiel · May 2019

With menu

Repair

Anastasiel · May 2019

During today's attempt to download the game was a white screen and crash.

ZOS_Bill · May 2019

@Anastasiel

It looks like the launcher progress bar is stuck preventing the launcher from updating. The steps below can help you get updated which may stop ESO from crashing.

Open the launcher in administrator mode, you can do this by right clicking on the launcher and selecting "Run as administrator" from the drop down menu.
Go to game options. This is located in the middle of the launcher under the news feed.
Cancel any update in progress.
Return to game options and select settings.
In setting change auto update from always to never.
Press apply.
Select the cog wheel up the top right hand corner of the launcher.
Select the megaserver you want to change to (EU or NA)
Once this is complete go back to game options and select check for updates. This should start to patch the game for your new server.
If it does not patch select repair from game options and wait for the repair to finish.
Once the repair has finished select check for updates.

Anastasiel · May 2019

I dont have server info in launcher in cog wheel >_<

ZOS_Bill · May 2019

@Anastasiel

You can ignore the step for selecting the megaserver.

If you have changed auto update to never, go under game options and select check for updates. This should start the launcher patching again. If it doesn't try the repair option under game options.

Anastasiel · May 2019

Nothing changed. Still repair on 0%

ZOS_Bill · May 2019

@Anastasiel

Thanks for the update. The next step you can take is deleting the program data folder, restarting, then attempt repairing again. Steps for deleting this folder are listed below.

Delete the Program Data

Close the ESO Launcher.
Navigate to the patch installation folder,
By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
Locate and delete the ProgramData folder.
Restart the ESO Launcher.

Anastasiel · May 2019

Done and still nothing changed

https://youtu.be/vGGwL_P_QeI

Anastasiel · May 2019

9 days cant launch a game, its outrageous. Goodbye monthly gift mount :'(

Vapirko · May 2019

Idk about the launcher update, but my brother had a similar problem with the black screen and music and then crash although it was much shorter duration. Turns out it had to do with a corrupted sound driver. No idea if that will help you, but it’s pretty easy to go to device manager and check to see if any drivers need updating. This is not something that is done automatically and requires manually right clicking on each device and then checking for updates.

Anastasiel · May 2019

@Vapirko, nope drivers are in good stand and updayted :'(

ZOS_Bill · May 2019

@Anastasiel

At this point the issue may be with the launcher itself or a connection issue. Let's try getting rid of your current launcher and downloading a new one. Go to the Launcher folder and delete it. You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher. Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it.

Anastasiel · May 2019

@ZOS_BillE, Doesn help.

My crash info:

====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.4.3.11.1787148
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2019-05-13T04:42:39.001+02:00
client.time_since_load = 0
client.timestamp = 2019-05-13T05:01:59.409+02:00 -frme 375-
client.uptime = 1161.0
computer.name = ANASTASIEL
computer.user = Anastasiel
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = E:/GAMES/Steam_Origin/Steam/SteamApps/common/Zenimax Online/The
data.syncm = databuild
data.version = 4000.win.1787256.live.1787148
exe.buildnum = 1787148
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 25.21.14.2531
gfx.deviceid = 4049.963778474.161
gfx.driver = NVIDIA GeForce GT 650M
gfx.vendorid = 4318
mem.system_physical = 6094
mem.total_current = 852
mem.total_peak = 852
mem.ws_current = 714
mem.ws_peak = 714
os.osbits = 64
os.platform = windows
os.version = 6.3.9600.
ptime = 1174803
reportfield.ver = 3
version.major = 4
version.patch = 3
version.subpatch = 11

ZOS_Bill · May 2019

@Anastasiel

Thank you for the update. Since a new launcher has not helped, let's go ahead and reinstall ESO on your PC. Under game options is the option to uninstall ESO. Once the uninstall is finished, reboot your PC and start installing ESO again. Please let us know if any errors come up during this process.

Anastasiel · May 2019

@ZOS_BillE, Yes, obviously, it helped. But it is a very long process. Very regrettable resort to it. It is a pity that we did not know what was the cause of the problem.