I saw a post earlier explaining the same issue but only slightly different than how I have it. While logging in with my account info after waiting 5-30 minutes I get the normal message that everyone else is getting with this issue which is "An unknown error has occurred" In related threads I have read concerning the issue it seems to be something about a "Virgin Media" on the UK end of things but nothing n regards to North America. Does anyone know the solution? It's a little frustrating if I don't get to pick the character name I wanted which was my whole reason for pre-ordering in the first place..