Dear Zenimax,
I understand that things can get a little heated in the forums sometimes, people are frustrated and for good reason, but to completely shut off any further discussion about the issue will only make people more frustrated and gives the image that you just don't care that much or just don't want to hear anymore about it. Instead of what feels like automated responses to an issue that a lot of people car about, try interacting with us a bit more. Talk to us, let us know whats going on, not just a repeating message that you're looking into it.