I need a quick fix.

MourncallerTV · March 2019

So recently I lost access to my accounts. I was hacked. Or phished or something. And Now I"m having problems getting back into my game not acknowledging password, nor my email. it's as if it was deleted off my system. Yet clearly shows it wasn't. Why I am able to get into the forum surprises me while I can't access my account. It's been around half a year since I tried to log in and I had my password and name account written down so it's my forgetting..this time. So I've sent in a support. and Have been 48 hours I think? I've recently had network connection issues too so I'm not sure if my support tickets have been getting through. What can I DO? I fill like everything just poofted on me.

fullheartcontainer · March 2019

If you are actually the original owner of the account, you can use this link to recover your account even if you don't have access to the email associated with the account. It will use a few different methods to verify that you are actually the originally owner https://help.bethesda.net/app/account_recovery/p_id/eso

MourncallerTV · March 2019

Ok thanks for that. I've never seen that site before. It's new to me. This isn't the first time this has happened to be so hopefully they can help me get back in the game

MourncallerTV · March 2019

I think I understand what happened. HOw long are we allowed to be inactive from the game before the s
erver delete's us?

Vuron · March 2019

I was gone for 4 years and didn't get deleted. I did need to have everything reset before I could get back in.

MourncallerTV · March 2019

That's probably what will have to happen for me. This happened only once before when I was a way for while. And had to have things reset for me. I'm guessing it's the same case. Just waiting to get support to get to the ticket now.

MourncallerTV · March 2019

All is well now.