Camera problems and quest problem

MustafaRasta · March 2019

Figured I would just lump this into one post;

1]I bought this game because of controller support but the camera has just started randomly deciding to pan upwards as I move. I have zero control over this and looking it up I see it has been a consistent issue. It has rendered the game unplayable for me. If it can't be fixed then I would like to cancel my sub. You can pro rate what I used, I care not. I have a 6 month sub right now and regret it.

2] I had a problem in my main quest, I submitted a ticket. I was told to abandon the quest but now I have now way of picking it up again. At least as far as I can tell. The quest is crossing the chasm. I opened a new ticket explaining this is my highest progression on the game and now I feel stopped because of a bug. Again, paying for something I can't use.

Can I get some help here?

ZOS_Bill · March 2019

@MustafaRasta

For your issue with the camera panning upwards, you can try changing look sensitivity by following the steps below:

Open the Settings Menu [Esc].
Under the Controls panel, click on Camera.
Modify the rotation speed for the First and Third Person.

As for your issue with the abandoned quest, we recommend responding back to your ticket #190309-000660. If you have issues doing so please let us know.

MustafaRasta · March 2019

The camera issue has seemed to correct itself, as when I logged on today it did not occur.

Seems to happen randomly though. Logging out and exiting the game did not help previously, if it happens again I will try your suggested fixes/

As far as the quest, I already put in a 2nd ticket a few days ago regarding my status. I've not had a reply yet to my response.
As of now I still have now way of continuing my story line.

Upon logging in today I see no other GM notifications regarding my problem.
Looking forward to your reply.

Mustafa

ZOS_Bill · March 2019

@MustafaRasta

Customer support has responded to the last ticket you've opened. If their advice doesn't allow you to continue the main quest let us know here.

MustafaRasta · March 2019

Hello,
I know it's been a while here but I my computer crashed and I just was able to recently get myself back up and running.

I logged in but I am still unable to move forward in the main story quest line and had no new update from my ticket.

I just alt-tabbed over to ESO and checked. I am currently in Cold Harbor at the Chasm wayshrine. Caldwel is there but I am unable to initiate any meaningful dialog with him.

ZOS_Bill · March 2019

@MustafaRasta

Please check your inbox as we've sent you a message regarding your issue with the main story quest.

MustafaRasta · March 2019

Thanks, it's working now.