So I had the pleasure of using this "tool" yesterday to humor a CS response. The author told me that it would grab my dxdiag info and my msinfo. Even though I told him I was on a Mac. I guess he didn't skip down to "mac response" in his playbook, before he copy pasted. Still can't beat my favorite part which is always "dumb down the settings on the game we built for you so it is playable".
The reason this thing takes over thirty minutes to run is that it does two full traceroutes to different bethesda servers. It doesn't restrict the timeout count from the default 64, so if you are at home and your commercial internet or router is like most of the world this will not work. The system will continue to wait for 16 mins to resolve the first address, and then do it again for the next address. Instead of putting a simple limiter in their command, they ran the default. Once again, shoddy coding on the Mac side. Even their "consultant" is built inefficiently.
Note the timestamp, I bet we do not see a 64 bit client for this game in less than 18 months, and we all will be crashing the entire time.