Link to Mac Game Consultant

SilentVigil

http://static.elderscrollsonline.com/cs/gc/Game_Consultant.app.zip

For those of you having network or other issues be sure and download this app. I put mine in the same folder as the launcher but that might not be necessary.

Send / Paste this when you open a ticket so they can see how your network is communicating with theirs

Moonraker

Useful to remind players they can use the Game Consultant. You can find it already in Launcher though it's just rather hidden;

Launcher > Options > About


In beta it was broken but does now work. it is a bit confusing however. And the Launcher will have a spinning ball while you are using it.

When you press the button it launches a small grey window with Run Tests button. Hit that and it will progress sometimes pausing as it does so.

Once complete there is no message and nothing opens automatically so it's not obvious all is finished. Just click Open Report or Open Report Location if you want to copy the report file.

Then you need to click the top left red button, use Command-Q or select Quit from the menu bar to quit it.

Occasionally it will stall and require a Force Quit.

Currently it is missing the System Profiler data it does show in PC version.

You can find it in the install here (how I first used it when it went in during Beta);

/Applications/ZeniMax Online/Launcher.app/Contents/MacOS/Game_Consultant.app

it's useful as q quick way to check Pings, Traceroutes and see the IP address it is connecting to which is usually a local Akamai or similar.

Taft

So I had the pleasure of using this "tool" yesterday to humor a CS response. The author told me that it would grab my dxdiag info and my msinfo. Even though I told him I was on a Mac. I guess he didn't skip down to "mac response" in his playbook, before he copy pasted. Still can't beat my favorite part which is always "dumb down the settings on the game we built for you so it is playable".

The reason this thing takes over thirty minutes to run is that it does two full traceroutes to different bethesda servers. It doesn't restrict the timeout count from the default 64, so if you are at home and your commercial internet or router is like most of the world this will not work. The system will continue to wait for 16 mins to resolve the first address, and then do it again for the next address. Instead of putting a simple limiter in their command, they ran the default. Once again, shoddy coding on the Mac side. Even their "consultant" is built inefficiently.

Note the timestamp, I bet we do not see a 64 bit client for this game in less than 18 months, and we all will be crashing the entire time.