Hey Zos,
So, I've just had 3 battlegrounds in a row fail to start! This means nearly 30 minutes wasted each time between queueing, waiting to see if it's actually bugged, and the 19 minute deserter penalty. I mostly pvp and decorate, so this is a serious issue to me.
I ask that you either fix the BG fail-to-start bug or drop the deserter penalty until you get it straightened out.
I generally do not pay for services that are broken. So, in that spirit, I will skip my crown purchase for the month each time I experience this particularly enraging bug. You can look at my account to see what this means. On a brighter note, at least I will have less husband agro about my excessive crown coin purchases. :-)
Thank you for your attention to this matter.