Greetings Adventurer,

We wish to apologize that it has taken such a long time to respond to your request for help. We are deeply sorry that we have not met our expectation of responding to you in a timely manner to aid in resolving your issue.

We understand some of our customers have experienced issues related to logging into the game, trouble redeeming game keys, a variety of technical issues including error codes, patcher/launcher issues, and setting up subscriptions. We believe that we have resolved these issues and see that you have been able to log into the game.

If you have not had your issue resolved and still require a customer service agent to contact you, please respond back to this email so that we can target your trouble directly and help you more efficiently. We value all of our players and wish to address your issue so that you can travel the wilds of Tamriel.

Warm regards,
The Elder Scrolls Online Team



Really? This is finally the response we get? I'm sure I'm not the only one who received this form-letter style response, accompanying the closure of a support ticket. How many tickets were closed in one fell swoop with this response? Thousands?

So what's the problem? For many people, it's still impossible to get access to the game. It's still an outstanding, serious issue. This email comes THREE DAYS after opening a support ticket and hearing nothing -- so for those of you saying "shut up this game is great, just email customer service and shut up already, you'll get to play eventually," well there you go.

So, who else got this email? How long ago did you submit your support request?