Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
In Game Mail Broken
My in game mail has been broken for the past six days. I can only open the mail at the top of my mail list, and I cannot delete any mail from customer service or the game client (preorder bonuses). Any older mail will not load. It will not change messages, when I click on an unopened one. Currently, I have a customer service response stuck at the top of my mail that I cannot delete. Consequently, I cannot access any mail at all, including when I get my daily mail from my hirelings. I have a backlog of six messages that I cannot open, and the list grows with every new mail. I have sent tickets in about this problem on no less than three occasions. Help!
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Moonraker✭✭✭✭
I had a quick look but could not find any thing similar from forums. I don't believe it is a Mac specific issue.westpoint94 wrote: »My in game mail has been broken for the past six days. I can only open the mail at the top of my mail list, and I cannot delete any mail from customer service or the game client (preorder bonuses). Any older mail will not load. It will not change messages, when I click on an unopened one. Currently, I have a customer service response stuck at the top of my mail that I cannot delete. Consequently, I cannot access any mail at all, including when I get my daily mail from my hirelings. I have a backlog of six messages that I cannot open, and the list grows with every new mail. I have sent tickets in about this problem on no less than three occasions. Help!
Maybe better to ask in Customer Service section where they check more often. Or post a request for hep to one of the ZOS staff members wall (on their profile you can comment) and see if that pushes things along)1 -
I have been waiting for mail from my friend for two days now. It never arrived. So the items are lost I presume0
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Moonraker✭✭✭✭
Make a ticket again on it and always reply to their email if they don't answer your issue. Don't just leave it if they say like "if you don't respond on 120 hours etc." There are a lot of similar issues and hopefully they cans-ketb16_ESO wrote: »I have been waiting for mail from my friend for two days now. It never arrived. So the items are lost I presume
resolve it as only they can.0 -
Moonraker✭✭✭✭Unfortunately the issue is more server-side. It may get more attention in the Customer Support section.0