Keep getting disconnected from server after game world freezes.

Hrolthar · January 2019

About every hour or so in open world I get disconnected from the server and sent back to the splash screen (or whatever the first screen is called).

When this happens I am still in the game world for a while but not able to interact with anything. Usually for about 30 seconds maximum.

I've tried reinstalling, deleting my saves, resetting Xbox and DNS settings and I'm also wired to the Xbox via Ethernet.

Please help, this is my last ditch attempt to fix this.

ZOS_Bill · January 2019

Two more troubleshooting steps that may help with your disconnections are opening ports and clearing the Mac address.

The ports for ESO are as follows:

UDP Port 88
UDP Ports 12000 through 32000
UDP Port 6250
UDP Port 5060
UDP Port 5062
UDP Port 3478 through 3479
UDP and TCP Port 3074
UDP and TCP Port 53
TCP Port 80
TCP Port 433

You can clear the Mac Address on your console by following the steps below:

Press Start at the main Xbox One menu.
Navigate to Settings.
Select Network Settings, Advanced Settings, Alternative Mac Address, and finally Clear.
Restart and shut down the Xbox One. Disconnect the power cord from the back of the console and wait two minutes.
Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from white to orange.
When the light switches to orange, reboot the console and try the game again.

Hrolthar · January 2019

I gave both of those a go, but it did it again after only 30 minutes so didn't fix it.

More information:

The error on screen after I get kicked is "Unable to connect to game server. Please make sure you have a valid internet connection."

It's been happening since Summerset was released.

It doesn't happen if I'm in one of my houses no matter how long I play for (As long as I stay in my house).

Things that are likely to trigger it are:

Interacting with something in the world. e.g. Wayshrines, chests (clicking on a chest did it this time).

Using my inventory.

Using my banker or merchant.

kitsune_beth · January 2019

Probably a dumb question, but, is the game fully patched and updated?

Hrolthar · January 2019

kitsune_beth wrote: »

Probably a dumb question, but, is the game fully patched and updated?

It has been each time, yes. (Since Summerset)

MajestacaL · January 2019

I tried to play tonight and had the exact same issues during a 2hr play time on the NA server, I was disconnected 11 times saying there is a issue with my internet connection, I never had this issue before I'm hardwired have my Xbox ip set to DMZ mode in my router so my NAT is open isp is AT&T 50/10 plan. A couple of times as soon as I logged back in and my character loaded into the city I could tell I instantly timed out again as I couldn't interact with anything and it was just rinse and repeat.

Hrolthar · January 2019

Another update:-

It doesn't do it on the Xbox NA server where I am level 10 with zero CP and next to nothing done game wise.

ccloyesb14_ESO · January 2019

I get this same crash at least once a play session.

LadyDestiny · February 2019

Been getting a lot of disconnects as well but no freezing.

Hrolthar · February 2019

I should clarify that it's not really a "freeze" as I can still move around the game world I just can't interact with anything while I wait to get booted back to the starting screen.

It was starting to get annoying so I found a fix for it, but you aren't allowed to talk about such things here...

SYN_Rexy391 · February 2019

Hrolthar wrote: »

I should clarify that it's not really a "freeze" as I can still move around the game world I just can't interact with anything while I wait to get booted back to the starting screen.

It was starting to get annoying so I found a fix for it, but you aren't allowed to talk about such things here...

If you wouldn't mind. Hmu on Xbox. SYN Rexy391. I'd really like to know how to fix mine. I can't even play five minutes without getting booted.

Hrolthar · February 2019

It wasn't really a fix, I just log in on each character to do writs and then move on to other games. I don't hang around long enough to crash basically.

SYN_Rexy391 · February 2019

Dang. I'm hoping that the new dlc will at least fix this issue. Cause I have been dying to play. I can't even do anything besides log in and check mail.