I will join the rage!

Next sub payment is at the beginning of next month.
Now I do not know when people are paid in other countries, but im guessing its almost the same as mine.
The last day of the month..

So why make sure people have money to pay for the sub, when they will get paid right before the next sub payment?

They can bring no argument to do this, without it easily being shot down.

Ya take money from someone and put it infront of them and tell them its still their's, they just cant use them because ya wanna make sure they can pay for lunch next month.

Im calling my bank to remove that reservation..

Well I was just in for a pleasant surprise, I was contacted by the support team, who granted me a redeemable code activating my 30 day's of play! Here's what they sent me:

Greetings!

I'm sorry, I was just letting you know your options and what customers are being asked to do. I did see you didn't have a cc card, but I saw you had a Paypal, so the info applied. Forgive me, I didn't mean to make it seem I hadn't listened.

I'd like to get you back into the game as soon as possible (i.e. once you receive this email) so here's what I'll do for you. I'm going to give you a one time only 1 day code. This code will activate your free 30 days and you can buy and use a game time card once your sub gets close to running out.

Here is the 1 day code: ****************************

Enter it on your Account page under the option "Redeem Code" and your 30 days will be active. You'll be fighting the forces of Molag Bal in no time!

Thank you for your continued interest and support!

Warm Regards,
Gamemaster Nuri
The Elder Scrolls Online Team

I obviously sent an email back thanking him and wishing them GL with their future efforts to keep us satisfied, during which I received yet another email from another member of the support team, granting me yet another key. I obviously had to apologise to that person for taking the time to help me though it wasn't needed anymore.

Faith restored and logging in!

Hail Sithis!

If anyone is looking the forums PLEASE at least today look at those 2 tickets!
One if to call me and one is to email me:
Thanks for submitting your question. Your reference code is: 140408-031396.
Thanks for submitting your question. Your reference code is: 140408-031477
I slowly start to give up with this game.
First it was the wrong code i took from the damn store.
Now is the credit card issue.
If you read this forums anyone from Zenimax do me the favor please:)
5 days and counting without anything done.

karelschoenb16_ESO wrote: »

FlamingRuby wrote: »

If anyone is looking the forums PLEASE at least today look at those 2 tickets!
One if to call me and one is to email me:
Thanks for submitting your question. Your reference code is: 140408-031396.
Thanks for submitting your question. Your reference code is: 140408-031477
I slowly start to give up with this game.
First it was the wrong code i took from the damn store.
Now is the credit card issue.
If you read this forums anyone from Zenimax do me the favor please:)
5 days and counting without anything done.

I'd create another ticket if I were you, they responded to my tickets within 24 hours or so. 5 days seems a bit much.

I have done so yesterday and today.I made both tickets for my phone and via email....
Nothing.
I took an email and i responded to it but nothing after that...
Still waiting....
Waiting....

Something else that isn't being touched on is the fact that this game is rated MA, which means you are supposed to be over 17 to play. Requiring a credit card will discourage a lot of kids from playing, and those that do will need to get their parents permission (unless they steal the cards from their parents wallet - then they there should be consequences when mom and dad get the bill). They can buy cards too, I guess, but it still makes it harder. I have seen other games and more adult oriented sites use this as a purposeful check to keep the underage crowd out. Given that I like a mature group to play with, I think it is a worthwhile benefit. It also makes me wonder how many of the whiners are really kids trying to play an adult rated game?

karelschoenb16_ESO wrote: »

It is quite frustrating that they didn't take into account that there are some country's where owning a creditcard isn't standard practice. Here (in the Netherlands) it's not common to own a CC, and since the paypal option also requires it being linked to a CC, the only other option is to buy a gametime card. Meaning you'll have to actually spend another 15 dollars before you can access the 30 day's you've already bought.

Reading that U.S. customers can simply call a number and have a solution within minutes is also frustrating as there is no number to call when you're from the EU. I've been waiting for a response to my email and callback tickets for more than 24 hours now, which wouldn't be all that bad if it weren't for the fact that I have loads of time to spend on gaming this week, which I now can only spend on games that have completely lost my interest, due to TESO being so awesome!

You can use iDeal though, but if I recall correctly you need to be 16 or 18 to be able to use online banking (and thus iDeal). Otherwise, iDeal is instant payment, so there is that.

However, do note that you are FORCED to PAY for a SECOND MONTH if you use iDeal to be able to use your free 30 days. This is NOT a "holding" of funds for verification, but a permanent payment. It's not the same as with a credit card, no matter what plenty of credit card users on these forums may claim.

Finlorfin wrote: »

karelschoenb16_ESO wrote: »

It is quite frustrating that they didn't take into account that there are some country's where owning a creditcard isn't standard practice. Here (in the Netherlands) it's not common to own a CC, and since the paypal option also requires it being linked to a CC, the only other option is to buy a gametime card. Meaning you'll have to actually spend another 15 dollars before you can access the 30 day's you've already bought.

Reading that U.S. customers can simply call a number and have a solution within minutes is also frustrating as there is no number to call when you're from the EU. I've been waiting for a response to my email and callback tickets for more than 24 hours now, which wouldn't be all that bad if it weren't for the fact that I have loads of time to spend on gaming this week, which I now can only spend on games that have completely lost my interest, due to TESO being so awesome!

You can use iDeal though, but if I recall correctly you need to be 16 or 18 to be able to use online banking (and thus iDeal). Otherwise, iDeal is instant payment, so there is that.

However, do note that you are FORCED to PAY for a SECOND MONTH if you use iDeal to be able to use your free 30 days. This is NOT a "holding" of funds for verification, but a permanent payment. It's not the same as with a credit card, no matter what plenty of credit card users on these forums may claim.

And that is exactly why I find it a bit unfair for those without a CC, but apparantly when you send a couple of emails to their support and have a bit of patience, they will allow you to just start using those first 30 day's with a redeemable code. But you're right, you'll have to pay for another 30 day's if you want instant access.

FlamingRuby wrote: »

Out of curiosity.
If the status on the end of the email says unresolved means that they are still looking on your topic?
Cause finally i was able to talk to a CM and the last message had nothing to do with my email.
(Tho hes previous response he showed that he understood my problem and after i was going to provide my date of birth he was going to fix it).

No, it should say "waiting" , atleast that was the status I got...