Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Zenimax has fixed my problem. I am satisfied.
MaximumCat
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Update:
Zenimax customer service fixed this right away, once they reached my problem amongst the sea of requests. Note - it took about 30 hours to get a human response. So, don't give up hope.
I am actually pretty happy with the response, even if I am not so pleased about the overall policy they try to enact en-masse.
The issue was handled in a very professional manner, and was a nice surprise, considering the near-complete radio-silence from Zenimax regarding all of the posts about this issue on the forum.
-Max
Previously, I had written:
I am furious. I paid for this game, which promises 30 days unlimited access, and cannot play without subscribing or purchasing a game-time card (which are essentially impossible to get, due to lack of supply).
I have submitted multiple requests over the past 2 days, regarding the fact that I have been cheated via one facet of the shady business practices which also include pre-authorizations on accounts in the amount of the full purchase price... Not good business.
If Zenimax is unwilling to listen to us, or address our concerns, believing that we'll just give in and pay up for something we've already paid for, allowing their strong-arm attempt to snatch up subs from those who intend to use game-time cards to succeed, they are severely mistaken.
If there is to be no acceptable recourse, which allows paying customers access to the 30 days of game time without additional payment via game-time cards prior to the end of the 30 days, and without requiring a subscription to be entered into prior to the end of said 30 days...
Then, REFUND my money. I will never play your game - regardless of how fun and amazing it may be - if this is how you are going to treat people who support your company. This is not how serious entertainment software companies conduct business for their MMO games.
I want the issue fixed, or I want my refund. Your choice, Zenimax.
Edited by MaximumCat on April 8, 2014 10:27PM Zenimax customer service fixed this right away, once they reached my problem amongst the sea of requests. Note - it took about 30 hours to get a human response. So, don't give up hope.
I am actually pretty happy with the response, even if I am not so pleased about the overall policy they try to enact en-masse.
The issue was handled in a very professional manner, and was a nice surprise, considering the near-complete radio-silence from Zenimax regarding all of the posts about this issue on the forum.
-Max
Previously, I had written:
I am furious. I paid for this game, which promises 30 days unlimited access, and cannot play without subscribing or purchasing a game-time card (which are essentially impossible to get, due to lack of supply).
I have submitted multiple requests over the past 2 days, regarding the fact that I have been cheated via one facet of the shady business practices which also include pre-authorizations on accounts in the amount of the full purchase price... Not good business.
If Zenimax is unwilling to listen to us, or address our concerns, believing that we'll just give in and pay up for something we've already paid for, allowing their strong-arm attempt to snatch up subs from those who intend to use game-time cards to succeed, they are severely mistaken.
If there is to be no acceptable recourse, which allows paying customers access to the 30 days of game time without additional payment via game-time cards prior to the end of the 30 days, and without requiring a subscription to be entered into prior to the end of said 30 days...
Then, REFUND my money. I will never play your game - regardless of how fun and amazing it may be - if this is how you are going to treat people who support your company. This is not how serious entertainment software companies conduct business for their MMO games.
I want the issue fixed, or I want my refund. Your choice, Zenimax.
1
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otomodachi✭✭✭They're honouring refunds purchased digitally through them, I can say for sure. It'll just take a while for your ticket to clear.
To file a complaint with the BBB and have it stick, you have to make a "good faith" effort with the company in question, which means you have to assume they are acting faithfully and attempting to rectify your problem until they refuse to, or irrevocably fail to, fix your issue.
So, yeah, it's frustrating as heck, but a support ticket would in my opinion be the only legitimate step to take ATM. Sorry.
What do you gain by criticizing a CSR complaint?1 -
Eris✭✭✭✭You know you can just call your credit card company and have cancel the transaction. If you explain the situation, they'll happily do that for you. No need for any forum drama, just a simple phone call.Side effects of reading messages on forums can cause nausea, head aches, spontaneous fits of rage, urination due to intense laughter, and sometimes the death of your monitor or other object in throwing range. If you find that you are reading forums more than 24 hours a day, please consult your nearest temporal physicist.2
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MaximumCat✭✭You know you can just call your credit card company and have cancel the transaction. If you explain the situation, they'll happily do that for you. No need for any forum drama, just a simple phone call.
It's a bit late for that, in my case. I pre-purchased in January - to support the game.0 -
MaximumCat✭✭otomodachi wrote: »They're honouring refunds purchased digitally through them, I can say for sure. It'll just take a while for your ticket to clear.
To file a complaint with the BBB and have it stick, you have to make a "good faith" effort with the company in question, which means you have to assume they are acting faithfully and attempting to rectify your problem until they refuse to, or irrevocably fail to, fix your issue.
So, yeah, it's frustrating as heck, but a support ticket would in my opinion be the only legitimate step to take ATM. Sorry.
If this is so, then that is good to hear, although truly, I would prefer that they simply allow me my 30 days. The game is amazing, and were it not for this debacle, I would not have even noticed that the forums exist, beyond checking them during downtimes/patches for info.1 -
gonsecub17_ESOSoul ShrivenI would like a refund also. This financial oversight should have been numero uno before launch day. And the fact that you have ZERO customer service here in the forums makes me not even want to play this game. What kind of company launches a game without an ample supply of CS? Just give me my money back.2
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otomodachi✭✭✭If you purchased from ZO and want your refund, just open a support ticket for Accounts/Billing-> Other.
Makes sure you DO NOT reply to the email that ticket generates unless prompted, or unless you need to re-open the ticket. Replying to that email seems to send you to the bottom of the queue as if you were re-opening your ticket, regardless. I don't know that this is true, but I can't think of any other reason my ticket took 3 days to resolve. I dunno about the reply-> queue thing, no official word AFAIK.
Your first response might be a completely unrelated answer from a Tier 1 rep; if they close your ticket, reply to the email to re-open your ticket.
Do not wait too long, as one of the replies I got while pursuing my refund referred to how many companies won't refund a digital product after a normal time. ZO is currently honouring refunds, I DO NOT KNOW if they will stop but it is better to START pursuing this now, IF you are SURE that is what you want to do.Edited by otomodachi on April 8, 2014 5:17PMWhat do you gain by criticizing a CSR complaint?0 -
MaximumCat✭✭otomodachi wrote: »If you purchased from ZO and want your refund, just open a support ticket for Accounts/Billing-> Other.
Makes sure you DO NOT reply to the email that ticket generates unless prompted, or unless you need to re-open the ticket. Replying to that email seems to send you to the bottom of the queue as if you were re-opening your ticket, regardless. I don't know that this is true, but I can't think of any other reason my ticket took 3 days to resolve. I dunno about the reply-> queue thing, no official word AFAIK.
Your first response might be a completely unrelated answer from a Tier 1 rep; if they close your ticket, reply to the email to re-open your ticket.
Do not wait too long, as one of the replies I got while pursuing my refund referred to how many companies won't refund a digital product after a normal time. ZO is currently honouring refunds, I DO NOT KNOW if they will stop but it is better to START pursuing this now, IF you are SURE that is what you want to do.
Honestly, I would prefer that they just allow me my 30 days I have purchased, and make the game cards more widely available so I can buy one before the end of each 30 day period to keep playing.
ESO is a great game, and I love it. I just cannot support it, if Zenimax is going to treat its paying customers poorly in the ways I detailed.0
