Thats one ballsy phishing scam. might aswell ask for a blood sample too...

They probably just guessed. that same email was probably sent to 10000 people.

No, its from Zenimax. I too thought this was a scam, but they said it wasnt. They even quoted the message you sent them.

I have edited my reply to explain to the OP just why he is wrong about the e-mail addresses, hopefully he will reply since his problem won't be solved till he does.

Varko wrote: »

Thats one ballsy phishing scam. might aswell ask for a blood sample too...

It isn't a scam.

There is no reason, NONE, for the company holding your vital information to request it again in an email. If they do that it only opens the doors for scams, hackers and destruction of the player base. Seriously. I would not reply even though the reply email for my report to ESO has the exact same address. Mine doesn't request any private account information, it is simply a notification although I must admit my reason for contacting them was different. Also, mine says 'We will assume your issue has been resolved if we do not hear from you within 120 days.' not 120 hours. Good luck.

When verifying account recovery, you typically are on the phone.

If theyre going to do it in tickets, the ticket system needs to be done either exclusively in game or on this website. Doing anything involving sensitive information via email is a HORRIBLE idea.

/has had to do MMO account recovery after an ex jacked an account, pissed off because my dumb butt didnt secure the pw

They usually need the cc, secret question answer, original billing address, cd key etc. This stuff is not something I like sending through email.

To get the account back I was asked for:

Secret answer
CD key
original CC used to set up account(this was a pain in the butt as the account wasnt open anymore and card was 6 years expired)
Original billing address
account creation date

So theres that.

Thanks bro!

ZOS_HugoP wrote: »

Hello,

We have edited the first post to remove personal information that are not supposed to be displayed on the forums.

Please be assure that this answer is NOT A SCAM, the e-mail address is from our customer support service, and the information asked within this e-mail are part of our verification process. If you are not comfortable giving out those information via e-mail, you can ask to be contacted by phone, and one of our customer support agent will call you back as soon as possible.

Thank you!

NB: We have edited the thread title, as it could be misleading.

This seems incredibly overkill to identify a user, further to this anyone could very easily spoof an email header with a PHP mail sending script or similar to make any email look like they were coming from your email address.

I understand this may be a legitimate email but the issue now lies where people will not question if it is legit or not as "a ZOS mod has said it is fine to reply with this information".

What if I was to now send out 10000 emails with spoofed headers to appear as if they were coming from your email address but in fact were not, many of those 10000 people would not question its legitimacy and would blindly reply to me with this highly sensitive information without even checking if it is from a legit sender.

This is a very dangerous method of authorisation/identification as anyone who managed to get hold of this detail from another player could easily use it for questionable purposes!

Fair enough you said if not comfortable you can phone, I am just worried about the potential for people falling for these phishing scams if you set this as an acceptable precedent.

Just my 2 cents!

This is without a doubt, one of the worst customer support forms I have seen.

Whoever made this needs to be fired, as he clearly doesnt know what he is doing. There is a reason why people isnt sure if this is legit.

Because someone couldnt make a form, that clearly indicates that its legit and follows the same rules as most players have learned to live by after years of phishing.

Customer support is supposed to be here to help people, but this amateur form just confuses the hell out of many of them.

This is not a player issue, this is a customer support issue and it needs to be fixed before it hits the media that thousands of ESO players has been scammed because ESO Costumer Support failed to provide a decent form, that didnt look like phishing.

I hope I will never need the help of Customer Support, if it continues to look like a amateur phishing mail...

Maybe this is the reason, why people experienced logging into other accounts..