"Castle Of The Worm"=""Observe The Conversation"= Bugged= Game Breaking for Veteran Content

Wrekkoning · April 2014

During the Observation part of this quest in the mid 20's the server crashed or my client crashed. When I ported back in this conversation was still showing as needing to happen. However it would never continue on. This quest is a main line quest and as such we are not able to reset or abandon it. I have filed 40+ bug and Help requests with Multiple Emails from "support" saying to abandon the quest, Log out, /camp and so on. Most of the player base knows that this is not possible because it is a main line quest, however our role playing "support" from Zenimax doesn't seem to understand it. I cant even begin to say how pathetic this situation is. Not even just for myself but for the 100's of people that are likely having this issue, with no way to continue. I was level 50 4 days ago. Since then I have done nothing IG because I cannot progress my character. If this is fixed during this patch then so be it, it should still be noted that support doesn't know enough about their own game to give educated answers to peoples problems.

If it isn't fixed then it needs to be brought to peoples attention before players like me start asking for a refund and moving onto the greener pastures. Bugs are 1 thing, Game halting progression blocking bugs are another.

mogetha · April 2014

+1
I have the exact same problem, no help has been given by Zenimax after multiple emails and bug reports, the game is basically broken as we can't get to the Veteran content.

Wrekkoning · April 2014

http://forums.elderscrollsonline.com/discussion/63529/castle-of-the-worm-game-breaking-bug
Not the observe the scene part but the point is still the same. Same quest, same broken quest. Same results. Blocked progression and no answers from the revs.

Viss · April 2014

Just wanted to let you know I have the same problem. After 20+ tickets and messages to mod's on the forums I finally got someone who was able to provide an answer.

"We are currently experiencing some issues with this quest line you are dealing with in particular. The bad news is that we are not able to force your quest forward or abandon the quest line for you. At this time, please move to other areas to do other quest areas until we get a fix put in. I have personally sent a ticket into our quest folks for this issue. I will reply back to you when we get a fix so you will be notified as soon as we have something available to get you going on this quest line.

I completely understand your frustration with not being able to do this section of the game right now and will work to get it resolved quickly. While not the most optimal solution, you can try starting a new character in a different faction if you don't want to go past that quest point on your current character or see if there are any other quests that are in the region that you still can do. Don't forget to explore the random buildings around as sometimes they have loot and hidden questlines.

I will update you when we have more information in this ticket.

I have closed out your other tickets (so you might receive some closed notifications). I'll be handling your bug ticket for this quest (Castle of the Worm) after this point."

In short, as of right now, they have no way to assist us.

Wrekkoning · April 2014

Bull *** answer. I don't care if they have to give me a character that has all this *** unlocked. They need to do something. I run a paving business in RL and at no point in the last 13 years of doing that have I ever told a customer there is nothing I can do about doing a bad job. If there is a mistake made it needs to be fixed, there needs to be constant communication till It is fixed and if it can not physically be fixed then you compensate the customer for the bad job you did. There is more hen 1 way to fix a problem. The answer is never.... To bad.

Viss · April 2014

Deleted and put into your other post.