maintenance EU vs US

SaintSubwayy · January 2019

Aluneth wrote: »

Do we have any news on when we might actually get to play?

well I'd say latest will be 16 UTC... you have a time, if they ar eup before that you will now it in the forums
as long as nothing else gets said, thats the time you should be focussing towards

Anhedonie · January 2019

I think they broke some hardware when they moved the server to Frankfurt and now have no way of fixing it. Not much can be done at this point. Also, bottleneck at 30km near Frankfurt doesn't help either, but that's another issue.

Aluneth · January 2019

Anhedonie wrote: »

I think they broke some hardware when they moved the server to Frankfurt and now have no way of fixing it. Not much can be done at this point. Also, bottleneck at 30km near Frankfurt doesn't help either, but that's another issue.

Even if they broke all of the servers, it still couldn't get any worse than what we already have when it comes to game performance and stability.

kitty79 · January 2019

ours is a little different, we must feed the hamster

Elsonso · January 2019

dudesicko70b16_ESO wrote: »

SaintSubwayy wrote: »

ZOS_KaiSchober wrote: »

Die Wartung des EU-Servers dauert länger, weil dort noch ein Software-Update vorgenommen werden muss, während die NA-Wartung "nur" ein Reboot ist.

Translation for non german speaking ppl: EU needs a Software-Update while NA only needs a reboot.

Damn, what servers are they using, 3 hours for a reboot? Maybe i can dust off my Commodore Vic 20 and they may get some upgrade that way.

Last we knew, HP BladeSystem servers. Dozens of them. (Edit: picture above is not an ESO server, and obviously the hamster is a joke, but that is basically what the ESO server looks like, from the back.)

The two megaservers are independent, largely, so they have different hardware and software requirements and maintenance needs. While they perform the same function, they are not twins.

Ydrisselle · January 2019

bzz86 wrote: »

Turelus wrote: »

SaintSubwayy wrote: »

ZOS_KaiSchober wrote: »

Die Wartung des EU-Servers dauert länger, weil dort noch ein Software-Update vorgenommen werden muss, während die NA-Wartung "nur" ein Reboot ist.

Translation for non german speaking ppl: EU needs a Software-Update while NA only needs a reboot.

Thanks SaintSubwayy, much appreciated.

Yes - Thank you. But this brings more questions:
Why does NA not need the update - was it already updated, whilst EU was kept behind or will NA get it later ?
What Software-update ? Is it related to hardware and if so is it different (better/worse) than NA?
NA still clearly needs more than a full reboot as 3h is long for that kind of boots with accurate amount of people preforming it.

Yeah, I agree. I would think they keep the same configuration for the servers, both for hardware and software. It seems I was wrong about that. Of course it would be great to get an answer from a CM, but since there isn't any European English-speaking CM at ZOS... I'm curious if there will be one.
@ZOS_GinaBruno @ZOS_JessicaFolsom

Anhedonie · January 2019

Aluneth wrote: »

Anhedonie wrote: »

I think they broke some hardware when they moved the server to Frankfurt and now have no way of fixing it. Not much can be done at this point. Also, bottleneck at 30km near Frankfurt doesn't help either, but that's another issue.

Even if they broke all of the servers, it still couldn't get any worse than what we already have when it comes to game performance and stability.

eeeeeh...it depends. I think it could be worse, seeing that my ping grows over the years. It used to be 66 when it was in USA and now it never goes below 120, while I still live in the same place in Europe. My friend has 999+ ping though while also living in Europe. And it has been that way since Murkmire patch. So, I guess, it could become worse.

ABuster · January 2019

it really feels like EU-Server is the little disabled Brother who gets no love

Tapio75 · January 2019

I would prefer EVE online style 1 hour a day maintenance over long periods of downtime.

Timna · January 2019

What irks me isn't the idea of the maintenance being this long.

What truly grinds my gears is that they seem unable to have maintenance in the "offline hours" of general Europe, but decide to do so for both servers in one day. I am uncertain whether this is to make sure that both sides get updates simultaneously or because they are incapable of having the same maintenance times as a lot of other games (with the same amount of subscribers, supposedly.)

Maybe someone can bring some clarity to me about it?

Elsonso · January 2019

Ydrisselle wrote: »

Yeah, I agree. I would think they keep the same configuration for the servers, both for hardware and software. It seems I was wrong about that. Of course it would be great to get an answer from a CM, but since there isn't any European English-speaking CM at ZOS... I'm curious if there will be one.
@ZOS_GinaBruno @ZOS_JessicaFolsom

@ZOS_KaiSchober speaks English. When he wants to. Pretty good English, too.

Thanks to Kai, we know that EU has some software maintenance that was not needed on the NA server. At least, not this week. Yeah, he posted it in German. A minor inconvenience, really.

Aurayna · January 2019

Any US based game companies always consider their countries players first !

This has long been a beef of mine with other US gaming clients as well.

We EU players always seem to get treated with less regard even though we pay the same (if not more)
than our American counterparts !

Hamrb · January 2019

Guys. It’s a one time thing, and they made an announcement about why it’s happening. Everyone’s so dramatic here haha

Timna · January 2019

I do not mind longer maintenance times. Other games I have played on previously do not have hours that extend beyond a normal work or studying day, and the majority have their EU-servers patched nights even though they may be US-based.

It's common courtesy.

Manniala · January 2019

Tapio75 wrote: »

I would prefer EVE online style 1 hour a day maintenance over long periods of downtime.

Wow do reboot and the server are back up in 10 mins or less, patch days in wow are now in a hour or so, yeah some real major ones can take a while longer.

And the ESO team can't even do a reboot in under 7 hours, damn thats just real bad.

Elsonso · January 2019

dudesicko70b16_ESO wrote: »

Tapio75 wrote: »

I would prefer EVE online style 1 hour a day maintenance over long periods of downtime.

Wow do reboot and the server are back up in 10 mins or less, patch days in wow are now in a hour or so, yeah some real major ones can take a while longer.

And the ESO team can't even do a reboot in under 7 hours, damn thats just real bad.

Actually, they did a reboot today in 3 hours. :shrug:

mustangmorgan31 · January 2019

EU maintenance is taking longer because the server is in far worse shape than the NA one. I don't get infinite loading screens on NA only EU. I hope they are improving EU today because it desperately needs it.

Tapio75 · January 2019

dudesicko70b16_ESO wrote: »

Tapio75 wrote: »

I would prefer EVE online style 1 hour a day maintenance over long periods of downtime.

Wow do reboot and the server are back up in 10 mins or less, patch days in wow are now in a hour or so, yeah some real major ones can take a while longer.

And the ESO team can't even do a reboot in under 7 hours, damn thats just real bad.

And realm restart is basically logoff-logon lenth.

Though WOW and Bölizzard have had years to hone the server systems to work well, they have updated the engine in every xpack and so forth. It really works well there. They also have better resources to handle stuff i assume.

ESO in other hand does not seem to have updated the engine much plus the engine was allready old to begin with, made to the game that did not even ever made it to beta. Still SWTOR does not have these problems with long maintenances, or at least did not have when i last played and it has the same engine, servers in the same place(Or they were last i played). The engine is supposedly not as "improved" as it is in ESO.

In any case, the performance problems we have alone, tell me that they have more problems with the server structure and engine that they care to admit. Might be that maintenances take as lon as they do since there are so much to fix, clean and stuff like that.

And they also most likely have too few people working on the maintenance and problems.

Skander · January 2019

mustangmorgan31 wrote: »

EU maintenance is taking longer because the server is in far worse shape than the NA one. I don't get infinite loading screens on NA only EU. I hope they are improving EU today because it desperately needs it.

that would explain why EU has worse lag then NA

I wonder why they won't upgrade a server with all the money eu player gives to them. Weird

Larry78 · January 2019

mustangmorgan31 wrote: »

EU maintenance is taking longer because the server is in far worse shape than the NA one. I don't get infinite loading screens on NA only EU. I hope they are improving EU today because it desperately needs it.

will be strange to get loading screens at NA server , pretty empty one ^-^

Bam_Bam · January 2019

only 1.5 hours to go....

Kilnerdyne · January 2019

It's the same little old lady completing the maintenance on NA then swimming to Germany. Give her time ffs.

mustangmorgan31 · January 2019

Larry78 wrote: »

mustangmorgan31 wrote: »

EU maintenance is taking longer because the server is in far worse shape than the NA one. I don't get infinite loading screens on NA only EU. I hope they are improving EU today because it desperately needs it.

will be strange to get loading screens at NA server , pretty empty one ^-^

I've only been getting infinite loading screens on EU only recently. So I don't think the influx of players online has anything to do with it.

Jamdarius · January 2019

killimandrosb16_ESO wrote: »

Am I missing something or is the EU servers maintenance expected to last 4 hours more than the US server? Whats this? What about you getting your *** together and start offering eu same service as us

EU server needs high maintenance for all the times and troubles we have recently for months, I will actually be quite happy if the extended maintenance will make me suffer less from poor ping/lags and random kickbacks to login screens.

On weekends (let's be honest) it has become a pain for me to play this game as the loadscreens happen to be super long, i mean 4-5 min long loadscreen just so I can port to get something from my storage chest? Or getting queued into BG just to find half empty match 'cause people were stuck in loadscreen? Something is wrong and I sure hope they fix it someday...

Tandor · January 2019

People spend the weekend complaining about loading issues specific to the PC EU server, then when maintenance takes longer on that server they complain some more. I guess it was always thus.

barney2525 · January 2019

It's because you drive on the wrong side of the road. 8)

Tapio75 · January 2019

Jamdarius wrote: »

EU server needs high maintenance for all the times and troubles we have recently for months after moving servers to Europe, I will actually be quite happy if the extended maintenance will make me suffer less from poor ping/lags and random kickbacks to login screens.

On weekends (let's be honest) it has become a pain for me to play this game as the loadscreens happen to be super long, i mean 4-5 min long loadscreen just so I can port to get something from my storage chest? Or getting queued into BG just to find half empty match 'cause people were stuck in loadscreen? Something is wrong and I sure hope they fix it someday...

Fixed it for you =^.^=

Most_Awesome · January 2019

I remember the good old days when EU maintenance was always around 03:30 GMT, was a good indicator that I should go to bed. And was back up again when I woke up

Lloydmp · January 2019

almost all business models cater to their clients especially ones providing services. Not sure why the EU server maintenance wouldn’t be done through the night for EU server?

I mean what’s the over time rate for the techs updating the servers?

Or am I talking out my ass? 😂

digibluez · January 2019

I do not understand why does it need a 7h maintenance, there is no new patch, just regular server cleaning! Are they more dusty than US!