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· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Well, I guess I should cancel my 180 day sub, 2 days /bugged issue still not solved, ticket...
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Moobs✭✭✭OK Customer service is pretty bad right now, I'm still waiting for a ticket that I submitted 3 days ago to be addressed. But they've got perhaps millions of players creating many thousands of tickets, they just don't have the staff to cope. They need to hire some contract workers for a few months.
Did you read what I wrote? THey fixed someone elses issue that created a thread here, and even though I responded that I was also having the problem, nothing was done for me.
Yep I read your original whinge. Go through the proper channels to submit a ticket (hint: the forum is not a proper channel, despite how many other people you think had their problems solved here).0 -
Vlas✭✭✭Rainewaile wrote: »You understand how queues work OP, correct? So now you're in line, doesn't matter that they supposedly fixed someone else's bug, maybe you're still closer to the back of the line than the front at this point.
What has been shown by your posts is a lack of not only patience, but reason. You don't accept the help that is offered, instead treating those who try with disdain. I hope you do cancel your sub, and leave the game never to return.
TES:O doesn't need players of your attitude.
2 days of waiting isnt patience?
I dont need your attitude.0 -
Vlas✭✭✭lordrichter wrote: »Rainewaile wrote: »I hope you do cancel your sub, and leave the game never to return.
I doubt you will get your wish. The number one reason for people posting they want to leave is that they don't want to leave.
This person will get the fix they need, maybe within the 2 days, maybe longer, and then they will continue playing. They want to play the game, they want to get back into the game, and once they can get going again, they will.
Neither of you know me.. you are judging me off of snippits and not reading the whole content of my post.
Do so, and dont get reported. Dont, and get reported.1 -
Saerydoth✭✭✭✭/bug tickets are to report that you've found a bug, which is then sent off to QA for analysis. You do not receive a response to these unless they need more information from you, and you should not expect one, or expect an immediate fix.
/bug is a QA tool. If you are stuck and require assistance, you need to use the help reporting tools (/help works here).
As for this:They need to hire some contract workers for a few months.
Unless you just want people answering you with form letters, this WILL NOT help. Support staff require extensive training. Heck, at the job I'm at now (internal IT/help desk, not in the gaming industry), we are required to have 6 weeks of training before they let us answer calls. And in this job, they expect you to already have a high degree of computer/networking knowledge. They do not teach you how computers work or how networks work, you are required to know that before training even starts.
I wasn't suggesting hiring the janitor.
Doesn't matter. You can't just start working somewhere and fielding support tickets without training. At my job, they hire people who are already expected to have a high degree of knowledge about computers, networks, and support, and we're *still* required to have 6 weeks of training before we can start doing support.0 -
Saerydoth✭✭✭✭GossiTheDog wrote: »You haven't even reported the problem correctly and you're busy raising hell on the public forums. No clue about what problem is as you haven't said either.
Log the call with support, see what they say. Maybe post what issue is to see if we can help you.
I feel I reported it just fine. /bug also gives you a ticket #, I just didnt write it down because I expected an email.
Dont hindsite my issue, I have done my due dilligence, followed proper channels, and someone else who cried on the forums got fixed, even though I replied to the thread stating the same issue. This seems to be the only way to get results.
Did you even read the window you had open? /bug specifically tells you "thanks for the report, we will investigate the issue. You should not expect a response unless we need more information from you". It literally *spells it out for you*.
/bug is a QA reporting tool. I've reported a few bugs myself (including one quest text bug where an NPC thinks that east is west, rather amusing). It is NOT to get help. If you need help, you need to use /help and open a support ticket, not a bug ticket.1