a person got banned from game for Giving gold to her husband the legal way

megginsonjuan_ESO · April 2014

read on reddit. Zenimax fix this ASAP. http://www.reddit.com/r/elderscrollsonline/comments/22gyyl/venting_ive_been_banned_from_the_game/

Gadamlub14_ESO · April 2014

your title is misleading, as she sold no gold, but, Agree.

Kemono · April 2014

He just SEND gold, not SELL them -(fix a thread name if that possible)

Also -its not even comfirmed he was baned for that -ban reason is unknown -and yes, banning without even giving reason or chances of appeal is seriously customer unfriendly

Laerrus · April 2014

What is especially infuriating is the reply that she got. No details on the ban explaining exactly what she did wrong, just a slap in the face.

Even if someone crosses the line that is no way to handle penalties.

Can someone in charge at Zenimax find out who this CS person is and please fire them?

Red · April 2014

Kemono wrote: »

banning without even giving reason or chances of appeal is seriously customer unfriendly

They have a policy of not discussing TOS violations, to protect the privacy of other users involved.
I didn't realize it also applies to not discussing it with the person accused.

megginsonjuan_ESO · April 2014

@ZOS_GinaBruno paging

Jessabella · April 2014

That's a bit sad, since in my guild we often gave each other money for horses and such during beta. I am sure there was some auto system in place that caused it. I am sure ZOS will look into it for her and realize what it truly was instead of what it appears to be.

As much as people complain their CS really is good and I think they will eventually get it sorted out.

Laerrus · April 2014

Jessabella wrote: »

That's a bit sad, since in my guild we often gave each other money for horses and such during beta. I am sure there was some auto system in place that caused it. I am sure ZOS will look into it for her and realize what it truly was instead of what it appears to be.

As much as people complain their CS really is good and I think they will eventually get it sorted out.

I hope you are right. All the bad news that I have been hearing makes me *afraid* to make any progress on my characters.

Hilandra · April 2014

this is not the first post about ridiculous banning without reason.. It's a bit sad. Hope they fix this swiftly.. the billing issues, the downtime of last night and this.. For every negative action it takes 7 good ones in order to forget it... Good luck Zenimax... if u don't wanna get bankrupt.

Jessabella · April 2014

@megginsonjuan_ESO, try putting @ in front

megginsonjuan_ESO · April 2014

Jessabella wrote: »

@megginsonjuan_ESO, try putting @ in front

Thanks, I just did

KeynesAlley · April 2014

The only official response we'll get here is that they can't talk about TOS violations in public due to privacy laws, even if the accused starts the topic.

She could have been via auto-script and that's why she didn't get an immediate response. We just don't know.

While I'm sure CS is flooded with emails for various reasons, their "response" is something that causes serious concern.

We, as customers, should be told what we are accused of and have the right to appeal.