Game code not accepted so can't even enter credit card details

LastLaugh · April 2014

Let me start by saying that I agree with most of the rest of the community that it's outrageous that you're asking for our credit card details just a few days into our "free" month. I'm in a financial position where it doesn't matter to me, but I dislike it on principal because I think it's a deceptive business practice. I really feel for those who are having their cards declined because they're on a tight budget. And before any of you corporate sycophants jump in to say that people who don't have much money shouldn't be spending it on video games, that's not the issue and its none of your damn business what other people spend their money on.

But to add insult to injury, I am unable to even enter my credit card details because I cannot get to the page where I need to enter them. I checked your "suggested solutions" and it said to enter the game code I received when I bought the game into redeem code under my account. I bought the Imperial Edition from Amazon and received the game code which I have tried to enter as instructed. When I do, I just get a message that says it's an invalid code. I therefore cannot access the page on which I am supposed to be entering my credit card details. I am copying and pasting directly so I know the code is correct.

In the meantime, I am locked out of the game that I purchased because your system won't allow me to enter my credit card details, which as far as I'm concerned shouldn't be needed at this stage anyway.

Why do I need to enter the game code to enter my credit card details? Why couldn't you just have included a way to enter the payment details from inside the account?

Very close to just saying "to hell with it" and writing off the $90 as a sunk loss.

Omega_Surpreme · April 2014

I am in the same boat mate but I do not want to use my credit card I like to use Time cards but it looks like I am being forced into buying a time card before my 30 day trial is up wat if I don't want to buy another sub after the 30 days?? I sent them a ticket and no reply I noticed that they are being slow with the support most probably because I am not the only one that is outraged

LastLaugh · April 2014

Omega_Surpreme wrote: »

I am in the same boat mate but I do not want to use my credit card I like to use Time cards but it looks like I am being forced into buying a time card before my 30 day trial is up wat if I don't want to buy another sub after the 30 days?? I sent them a ticket and no reply I noticed that they are being slow with the support most probably because I am not the only one that is outraged

Yeah, they haven't responded to my tickets yet either.

djodars · April 2014

Might just be because of high traffic. I know I have a hard time getting into my account on the website.

As for setting up a subscription required to play the game, thousands of threads already exists on the subject, I'm sure they know about this being a problem and they're probably working on a solution as we speak.

Right now though, your only solution seems to enter your credit card regardless and cancel the subscription right after.

Teoulas · April 2014

I'm trying to help here so dont get offended by what I will ask

Did you buy physical copy? If yes the the code is on the back page of the booklet/leaflet which is inside the box. If you bought digital edition then make sure you enter the right code. I think there are 3 codes 1 is early access code, 1 is game code and 1 is explorer's pack code. Check ur digital receipt or junk folder to find the game code. If you are 100% sure the code you entering is the game code then only support can help you.

VonHaile · April 2014

I am stuck the same as you are. Played a day under the early access, then Sunday morning game said to setup my subscription, but now will not take my access code that I paid $80 for from Gamestop in order to get to the subscription setup. Second rate programing; the website programmers must be setup by the same programmers that did the ObamaCare website. It is SOOOO easy to have a link in my account to do the subscription update for players that have already used their access code and were authorized to play the game. And before you say there is a link in My Accounts to the subscription tab; you have to go through the Redeem Code tab first, which now doesn't work. Again easy programing, but not for Zenimax Online.

zakkus · April 2014

I pre-ordered from Amazon as well and the early access code doesn't work and I have not received an email with a new code from them. I cannot activate my account with TESO and now I'm locked out as well. CC statement shows the order finalization on the 4rth complete but nothing as of yet to activate my account.

I have emailed Amazon about this and am currently awaiting a reply. I REALLY HOPE THIS GETS FIXED SOON! The last time I dumped a bunch of money in a pre-order I got burned (funny enough the game devs here were the same ones for the game I got burned on - Warhammer Online.)

zakkus · April 2014

Teoulas wrote: »

I'm trying to help here so dont get offended by what I will ask Did you buy physical copy? If yes the the code is on the back page of the booklet/leaflet which is inside the box. If you bought digital edition then make sure you enter the right code. I think there are 3 codes 1 is early access code, 1 is game code and 1 is explorer's pack code. Check ur digital receipt or junk folder to find the game code. If you are 100% sure the code you entering is the game code then only support can help you.

I received only one code for my pre-order from Amazon and it was a promotional code. There was no other code in the email and I have not received any other email in regards to TESO.

Stuck, out $80 right now, and not really happy.

Teoulas · April 2014

zakkus wrote: »

Teoulas wrote: »

I'm trying to help here so dont get offended by what I will ask Did you buy physical copy? If yes the the code is on the back page of the booklet/leaflet which is inside the box. If you bought digital edition then make sure you enter the right code. I think there are 3 codes 1 is early access code, 1 is game code and 1 is explorer's pack code. Check ur digital receipt or junk folder to find the game code. If you are 100% sure the code you entering is the game code then only support can help you.

I received only one code for my pre-order from Amazon and it was a promotional code. There was no other code in the email and I have not received any other email in regards to TESO.

Stuck, out $80 right now, and not really happy.

Yeah try contacting amazon I bought from GMG and when I bought it in Feb they sent me the early access code. On Friday just before launch they sent me 2 more codes the game code and the explorer's pack code.

zakkus · April 2014

update: This is the first time I have bought a game from Amazon and when I saw the "Your Games and Software Library" link I clicked that and there was my complete order for TESO. Clicked that inside were all the codes I needed to activate my account.

LastLaugh · April 2014

zakkus wrote: »

update: This is the first time I have bought a game from Amazon and when I saw the "Your Games and Software Library" link I clicked that and there was my complete order for TESO. Clicked that inside were all the codes I needed to activate my account.

Thanks - I also bought a digital pre-order copy from Amazon so I will give this a try when I get home from work tonight.

LastLaugh · April 2014

zakkus wrote: »

update: This is the first time I have bought a game from Amazon and when I saw the "Your Games and Software Library" link I clicked that and there was my complete order for TESO. Clicked that inside were all the codes I needed to activate my account.

Update: This worked for me. Thanks very much!

Still not happy with them about the other stuff but at least I can play now.