This is the wrong place to come threaten that....you need to go through the proper channels.

Bye.

/bug tickets are to report that you've found a bug, which is then sent off to QA for analysis. You do not receive a response to these unless they need more information from you, and you should not expect one, or expect an immediate fix.

/bug is a QA tool. If you are stuck and require assistance, you need to use the help reporting tools (/help works here).

As for this:

They need to hire some contract workers for a few months.

Unless you just want people answering you with form letters, this WILL NOT help. Support staff require extensive training. Heck, at the job I'm at now (internal IT/help desk, not in the gaming industry), we are required to have 6 weeks of training before they let us answer calls. And in this job, they expect you to already have a high degree of computer/networking knowledge. They do not teach you how computers work or how networks work, you are required to know that before training even starts.

You haven't even reported the problem correctly and you're busy raising hell on the public forums. No clue about what problem is as you haven't said either.

Log the call with support, see what they say. Maybe post what issue is to see if we can help you.

Saerydoth wrote: »

/bug tickets are to report that you've found a bug, which is then sent off to QA for analysis. You do not receive a response to these unless they need more information from you, and you should not expect one, or expect an immediate fix.

/bug is a QA tool. If you are stuck and require assistance, you need to use the help reporting tools (/help works here).

As for this:

They need to hire some contract workers for a few months.

Unless you just want people answering you with form letters, this WILL NOT help. Support staff require extensive training. Heck, at the job I'm at now (internal IT/help desk, not in the gaming industry), we are required to have 6 weeks of training before they let us answer calls. And in this job, they expect you to already have a high degree of computer/networking knowledge. They do not teach you how computers work or how networks work, you are required to know that before training even starts.

I wasn't suggesting hiring the janitor.

Hyperventilate wrote: »

Did you actually create a bug ticket?

Bugs happen. They're irritating, they're sometimes gamebreaking, they make people frustrated, but they happen. They get fixed. It takes time. I'm not exactly sure what you're threatening to do. Leaving? Not much of a threat IMO.

Patience is a virtue, my friend. I am sure there are other quests and crafting and fun things for you to do in the meantime.

yes, as i clearly stated.

GossiTheDog wrote: »

You haven't even reported the problem correctly and you're busy raising hell on the public forums. No clue about what problem is as you haven't said either.

Log the call with support, see what they say. Maybe post what issue is to see if we can help you.

I feel I reported it just fine. /bug also gives you a ticket #, I just didnt write it down because I expected an email.

Dont hindsite my issue, I have done my due dilligence, followed proper channels, and someone else who cried on the forums got fixed, even though I replied to the thread stating the same issue. This seems to be the only way to get results.

Knottypine wrote: »

Vlas wrote: »

I did my due diligence by bugging the quest. Been stuck for 2 days. Saw another got fixed, but even though I replied to the thread that I was also having issues, nothing was done, no contact to me... so I guess I need to create a thread to complain and then threaten something.

Hope it gets fixed, I dont want to cancel, but I am not going to reward a lack of support on my actual issue.

The thing to take from this is that upon release of a major title, there are thousands of people submitting bug reports and seeking support through the proper channels. From the customer end, we don't see what is going on behind the scenes. Rest assured that the issues will be resolved in due time, which is sometimes longer than just a few days.

I realize that, read my OP... I have been patient, and then witnessed others getting fixed without me getting fixed as well.

This obviously needs a manual touch, and they need to address it.

GossiTheDog wrote: »

Have you actually logged it via the support website yet? You get a confirmation email if you did. /bug forwards bug reports to the developers, *not* support staff who handle issues.

Re-read my post.

No, for the ticket I created. /bug creates a number, but I didnt write it down as I assumed it would send an email, which I never received. I also didnt expect it to last this long.

Okay, I get you now. Follow up the email via email requesting an escalation. It's launch week, you will need to be patient to get something complicated fixed.

GossiTheDog wrote: »

Okay, I get you now. Follow up the email via email requesting an escalation. It's launch week, you will need to be patient to get something complicated fixed.

Should have been fixed with the other guy that got fixed.

Their failure to realize this is not my fault.

GossiTheDog wrote: »

Okay then. I give up trying to help.

Let me know when you start helping.

Knottypine wrote: »

Vlas wrote: »

Didnt ask for your unhelpful post either.

Well seems like you fail to understand that they're kinda busy and cannot get to everyone within a couple days. So you feel you will get resolve faster by threatening to cancel. Good luck with that.

You failed to read my post where I said they already fixed someone else with a similar issue.

Rainewaile wrote: »

I hope you do cancel your sub, and leave the game never to return.

I doubt you will get your wish. The number one reason for people posting they want to leave is that they don't want to leave.

This person will get the fix they need, maybe within the 2 days, maybe longer, and then they will continue playing. They want to play the game, they want to get back into the game, and once they can get going again, they will.