Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Please allow us to input "cardholder's name"
Nohvin
✭
I don't have a bank account, I had to use my mother's card to purchase the game a few months ago. In order to do so, I had to change the name on my account to her name so the "cardholder name" wouldn't be mine. Last night in order to pay my subscription I asked my dad to use his card, and we ran into the same complication, only this time it locked me from attempting again.
I'm sure this is a security measure against identity theft, because no one want's that. But I've never had a problem using my parents' cards in the past, so without the option of pre-paid time cards, I'm not sure what I can do in order to activate my sub.
Want to add: absolutely love the game, lived up to every expectation I held. Customer service leaves something to be desired.
Edited by Nohvin on April 7, 2014 2:28PM I'm sure this is a security measure against identity theft, because no one want's that. But I've never had a problem using my parents' cards in the past, so without the option of pre-paid time cards, I'm not sure what I can do in order to activate my sub.
Want to add: absolutely love the game, lived up to every expectation I held. Customer service leaves something to be desired.
0
-
Requielle✭✭✭Yeah - the cardholder name field really, really should be there - separate from the account name.
However, it does apparently work without the correct name in the field - as I can confirm from the fact that my daughter's account is currently working with my credit card and her account name.0 -
Nohvin✭not sure why i'm expecting some sort of update...not even 1/50 posts on here gets a reply from a CSR.0
-
otomodachi✭✭✭...
Have you opened a support ticket yet? If not, do it ASAP cuz it might take a WHILE. If so, keep in mind that from my experience, when you reply to the email you get for your ticket, you are basically re-opening it and moving to the bottom of the queue. I believe this led to my extremely long wait time.
I know it's frustrating. Sorry.
What do you gain by criticizing a CSR complaint?0 -
Nohvin✭
I opened a ticket yesterday. Did not, however, receive an e-mail.otomodachi wrote: »...
Have you opened a support ticket yet? If not, do it ASAP cuz it might take a WHILE. If so, keep in mind that from my experience, when you reply to the email you get for your ticket, you are basically re-opening it and moving to the bottom of the queue. I believe this led to my extremely long wait time.
I know it's frustrating. Sorry.
0