I'm having the same problem. Even after entering the code they sent me. Hell I can't even enter the code cause i'm locked in the ten min. thingie for well over an hour now.
This isn't an install issue. You probably entered the password wrong too many times and it's tripped the account security or someones tried to hack your account.
I didn't. I even reset my password and its still not working. I waited well past 10 minutes and its still not working. The sheer fact that there are 4 posts about this means its a zenimax issue imo.
i have been waiting close to 2 hours now and no response to tickets, no response to the forums, only a bunch of really pissed players. would a "we are looking into it" be so hard to do? i mean like come on I've payed close to $100 for this game i want to play it.