Maintenance for the week of February 23:
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
I'm more disappointed than angry at this point.
Hexi
✭✭✭✭✭
If this is really the sort of service your EU customers can expect then you can be sure that you won't be receiving a single sub payment form me once the 30 days is up.
You simply cannot start patching the game in the middle of primetime. *** like this simply does not fly today. The MMO market is so saturated with games that we, as players, no longer have to deal with this attitude of "Who cares about EU". Back when SWG was new and all, you had no choice but today? I can go to 50 FREE TO PLAY MMO's with 10x more sense than this. Furthermore, if you absolutely *must* bring the servers down during primetime, you better have more than 2 *** interns monitoring things if problems occur.
You simply *cannot* get away with this nonsense in 2014. Love the game, too bad it's run by complete amateurs. You wouldn't pay for a service like this, how can you expect us to do so?
Edited by Hexi on April 7, 2014 7:23PM You simply cannot start patching the game in the middle of primetime. *** like this simply does not fly today. The MMO market is so saturated with games that we, as players, no longer have to deal with this attitude of "Who cares about EU". Back when SWG was new and all, you had no choice but today? I can go to 50 FREE TO PLAY MMO's with 10x more sense than this. Furthermore, if you absolutely *must* bring the servers down during primetime, you better have more than 2 *** interns monitoring things if problems occur.
You simply *cannot* get away with this nonsense in 2014. Love the game, too bad it's run by complete amateurs. You wouldn't pay for a service like this, how can you expect us to do so?
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Psychoke✭✭they are new to MMOs give them a break
we knew it would be full of bugs from the get go and what can you expect from a new mmo, i agree some things they messed up, this prime time down time is a perfect example.
If you are this angry about it, wait 3 weeks and come back, maybe things are fixed and maybe they aren't. You might change your opinion (and you might want to try to change it because it is alot of money down the drain otherwise)"imagine a world without elder scrolls customer support, i can't either"3 -
Audigy✭✭✭✭✭
✭✭I don't understand how people can freak out so much, don't you have anything else to do?
Yes they do have issue´s, but still ... give them some time. You cant expect the same "stability" that other MMO´s have. Those run for many years already, but still tend to bug out from time to time.
A while ago there was a massive server down for almost 10 hours at wow.
ZO might want to much at times, maybe the patch was rushed today - but only because they wanted to give the players a nice fix for all the bugged quest´s.
I am not exactly sure if the EU team is already set up or if they also live in the US right now together with the server. This might explain why the updates for Europe are not coming as steady as they might could.
Its been a week now and while not everything runs perfect, they are at least trying.3 -
Bunk✭✭✭Yes, let them delay emergency maintenance because it might interfere with some yuropeen's tea break.
Their priorities > yours. Sorry.idiot4 -
Gruffysb16_ESO✭✭✭I understand how people can be so freaked out.
I have been doing other stuff, for the last 5 hours I've been doing other stuff, I did want to play the game I bought though and still do unfortunately its still not working.
So I'm sat here now after coming home from work and then doing all the housework waiting for ZOS to fix it so I can actually play.1 -
Kythia✭This is exactly what I've been afraid of. Good game designers, bad support staff.
It happens alot that MMOs don't fail because they're bad games, but because they've been supported by a bunch of inexperienced new guys. Age of Conan and The Old Republic are prime examples for that.
Please Zenimax, don't you let us down as well. Once your support reputation is tarnished, you will never get it back, and no matter how good your game is, it will go down with flying colors.Edited by Kythia on April 7, 2014 7:47PM7 -
Elvikun✭✭✭The times are rather odd, but then agian, launch, 4 days ago. Bugs, critical bugs, security, stability, waves of people at once... I'd say give them at least a month to sort their stuff out and then see how they fare, untill then, let's just put up with awkwardly placed maintenances.Edited by Elvikun on April 7, 2014 8:04PMFailing is a lifestyle too.0 -
SuperScrubby✭✭✭In all fairness AoC shot itself in the foot with all the balancing tweaks they did in the first month of the game which kept catering to FotM builds. Also the game was poorly optimized to no end with massive memory leaks. So they kind of ruined it from both sides. SWTOR I didn't play at launch so I wouldn't be able to to tell you.
But I will say that the CS that I've dealt with is fine, but they do need some more competent people on deciding what to patch and when to patch. This isn't the worst launch I've ever experienced by any means, but I do agree it could get smoother.1 -
BlowFish✭I don't understand how people can freak out so much, don't you have anything else to do?
Yes lots. My time is precious. I arranged to do stuff tomorrow when maintenance was actually scheduled. If they had given a couple of hours warning (rather than 15 minutes) I would have re-scheduled it for today. Lets not forget that pastimes for a lot of us involve friends and family and you'll see 15 minutes doesn't cut it. I guess that is not a problem if all your activities are solitary.
Accepting maintenance was required (due to bugs that should not have found there way into release) it is still unacceptable to only give 15 minute notice of 'scheduled' service outages.1 -
BlowFish✭Lets also not forget forget that if they had done the maintenance 3-6am GMT they would have had a day to sort out all the problems that the patch has introduced.1
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BaylenSoul ShrivenThere was so much fail today for the EU server.
- Patch was just announced hours before. Surprise, patch day during prime time yet again! - Planning failure.
- "EU server up" was posted, but the patch wasn't actually live for another hour. - Execution failure.
- During that hour no "We're on it" was posted. Forums started to boil. - Communication failure.
- Patch finally goes live. Authentication appears asking for a code - which isn't being sent. - Load balancing / tech failure.
- Another hour passes for people who cannot log in due to not getting an access code from Zenimax. - See above.
- For others, the query mysteriously disappears.
- After login, a slew of - partially severe - bugs occurs.
- For some,
- Bank sizes are getting reset
- Items disappear
- Guilds don't display
- Characters stuck on login
- "An unknown error has occurred" - Multiple patch failures.
All on a comparably small, 50mb quest fix patch. It would suit Zenimax well to compensate another day for this mess, along with an apology.
Constructive spin? Learn from the above. It's really all there is to say.12 -
AudigyAudigy ✭✭✭
April 7
I don't understand how people can freak out so much, don't you have anything else to do?
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Its pretty simple really. you go to starbucks and you buy a coffee. you start to drink it and it is cold and the milk has gone bad. you dont think people complain?
we are in 2014. its not 1998 ultima online.. at least they had an excuse, it was the first mainstream MMO, the internet was just getting started etc.. etc..
something simple like doing a 'real' beta test instead of messing around on PTS with a few thousand players. these kind of issues could have been fixed a year ago..
Edited by domlynchb16_ESO on April 7, 2014 8:29PM3 -
Brayton✭✭Primetime patches must happen to address issues that affect the game's economy, security and issues where players cannot progress. I would rather they got as many patches out of the way during the first couple of weeks than have countless patches for months.
If these patches give you enough cause not to want to play the game, I would suggest this game is not for you. As for me, I am interested to see what happens in the quests they have fixed and can't wait to get back online.
I'm sure there's a perfect MMO out there for you somewhere and I wish you luck finding it.0 -
Darkro✭✭✭Well I just realized something. I have been frantically supporting the release/early access to all my friends for the past week. I absolutely raged at people calling the game bad. Today however I just realized how disappointed I am with the current state that the game is in. And I ask myself the question, if I am disappointed, how about those that didn't had a amazing impression from the start.
My fear is that the great potential this game has will be wasted and it will lose a lot of players and will become yet another free to play game in the world of "meh" games.
I already have 3 out of my 8 friends playing request for reimbursement(so their not playing anymore
) and 2 other are considering not playing after 30 days.
If this is an average estimation, then this game basically just lost it's momentum in the last 2 days and we're gonna go downhill from here.
I'm still maintaining my hope, but its dwindling by the day.Edited by Darkro on April 7, 2014 8:32PM4 -
Ticare✭✭Primetime patches must happen to address issues that affect the game's economy, security and issues where players cannot progress. I would rather they got as many patches out of the way during the first couple of weeks than have countless patches for months.
If these patches give you enough cause not to want to play the game, I would suggest this game is not for you. As for me, I am interested to see what happens in the quests they have fixed and can't wait to get back online.
I'm sure there's a perfect MMO out there for you somewhere and I wish you luck finding it.
You're forgetting that the regular patching times for EU servers are also scheduled for EU primetime. Not to forget the 2 patches last week applied during EU primetime. And also locating the EU servers in the US to begin with, no game has done this before. People are complaining because ZOS has shown a general lack of "giving a ****" about their EU customers.2 -
SolapseSoul ShrivenAfter waiting for six hours to play, I give up. Most Europeans are only free during these hours - I find it pretty inconsiderate that you decided on patching when it's convenient for American players.
We're all paying customers you know.Edited by Solapse on April 7, 2014 8:40PM7 -
teveze✭they are new to MMOs give them a break
we knew it would be full of bugs from the get go and what can you expect from a new mmo, i agree some things they messed up, this prime time down time is a perfect example.
If you are this angry about it, wait 3 weeks and come back, maybe things are fixed and maybe they aren't. You might change your opinion (and you might want to try to change it because it is alot of money down the drain otherwise)
i can wait 3-4 weeks , who cares ..they got my money already . But from the other side they cant wait 3-4 weeks to get paid !!!0 -
JB_WarsmithSoul Shriven
This!
When i pay for a product i expect to get what i pay for. Not to be left in the dark as to why i cannot playing ESO right now!
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they are new to MMOs give them a break
we knew it would be full of bugs from the get go and what can you expect from a new mmo, i agree some things they messed up, this prime time down time is a perfect example.
If you are this angry about it, wait 3 weeks and come back, maybe things are fixed and maybe they aren't. You might change your opinion (and you might want to try to change it because it is alot of money down the drain otherwise)
Sure, I expected some bugs, but I didn't expect the game to be completely unplayable. They were supposed to update the game to 1.0.2 if I'm not misstaken, but all they did was to downgrade the game to a crappier version of 1.0.0.9,
And the only news from their side is that "the servers are back online again"
Either they're ignoring and dosen't care about keeping us costumers updated, or they simply dosen't read the forums and have no idea that tons of people are experiencing major problems with the game.Edited by xlemonlaw on April 7, 2014 8:56PM2 -
You know, few years back when swtor launched, they apologized for a bumpy launch and gave everyone afflicted a whole free month of gameplay. Ended up playing that game for 3 months (mandatory gear grind in pvp ruined it for me), only had to pay for 1, was pretty sweet. It also had a quite nice story.
Yup, loved me some star wars.0 -
epoling✭✭✭✭Patches at all hours are a normal part of the launch process. If you wanted the game to have minimal downtime you should have waited a month or two to buy it. And honestly, anybody that takes time off work to play an MMO during the first few weeks is looking for disappointment. Don't blame ZOS, blame your own lack of foresight. Every MMO I have played has had more down time than this at the start. (And it doesn't really matter how long ago - the complexity of the servers and code has only gotten worse over the years, not better.) ESO has had one of the smoothest launches of any game I have played.1 -
"Our race has not been strained for all these ages through that sieve of dangers that we call Natural Selection, to sit down, in the tedium of safety.
The bourgeois is too much cottoned about for any zest in living; he sits in his parlour out of reach of any danger, often out of reach of any vicissitude but one of health-- and there he yawns."
-Robert Louis Stevenson0 -
Patches at all hours are a normal part of the launch process. If you wanted the game to have minimal downtime you should have waited a month or two to buy it. And honestly, anybody that takes time off work to play an MMO during the first few weeks is looking for disappointment. Don't blame ZOS, blame your own lack of foresight. Every MMO I have played has had more down time than this at the start. (And it doesn't really matter how long ago - the complexity of the servers and code has only gotten worse over the years, not better.) ESO has had one of the smoothest launches of any game I have played.
I'm absolute sick of this bullcrap argument. 'Oh, it's an MMO, that means it can get away with launching a faulty product'. NO, actually, it DOESN'T, it means they should done MORE testing BEFORE launch. I don't care WHAT I'm buying from you, be it a watch, a computer, a video game, a car, or a damned rocket - I have ONE expectation and I have every RIGHT to that expectation: that IT. WILL. WORK.
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Nazon_Katts✭✭✭✭✭Hyperventilate wrote: »I don't understand why everyone uses food analogies.
Because it's easier to digest.
"You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!"8 -
Everyone knows that but... bringing down the game for hours isnt patching. Patching in MMOs is supposed to be a seamless system - players play, get a patch notice, log out and patch then log back in and continue playing. Minimal downtime, minimal fuss. The game could update every hour if they wanted.Primetime patches must happen to address issues that affect the game's economy, security and issues where players cannot progress. I would rather they got as many patches out of the way during the first couple of weeks than have countless patches for months.
If these patches give you enough cause not to want to play the game, I would suggest this game is not for you. As for me, I am interested to see what happens in the quests they have fixed and can't wait to get back online.
I'm sure there's a perfect MMO out there for you somewhere and I wish you luck finding it.
If ESOs design require them to bring the game down for 2-3 hours in order to add a 50mb patch its a horribly designed system that need to be remade from scratch, asap. Its fine like once a week on a scheduled time, but not in the middle of primetime every day/other day.
I really hope they start getting their act together and start patching the game normally.2 -
Minnus✭✭And honestly, anybody that takes time off work to play an MMO during the first few weeks is looking for disappointment. Don't blame ZOS, blame your own lack of foresight. Every MMO I have played has had more down time than this at the start.
What a senseless response. You're deflecting Zenimax's incompetence to someone who wanted to dedicate his vacation time to play the game? Really?
Besides the abundance of issues that we know about, lets take the most broken thing that has happened at this launch that is unrivaled by any other launch...
People were getting logged into other people's accounts and characters.
If that doesn't scream absolute incompetence, I'm not sure what does. Can we even trust Zenimax with out Credit Card information? Which they REQUIRE before we can play?
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