do you get crash report or just colour changes?

Apreciate the response and yes I knew there was an update in progress. I am able to play on 2 of the machines on my network it is just my sons machine that can not connect. I have created the text file Settings.txt and pasted what was suggested inside of it. I then copy and pasted the same file in the documents elder scrolls folder and the live folder to make sure it was in the right spot. Still did not work. I have done a clean reinstall of the os now running Windows 7 Ultimate 64bit completetly updated. I have updated the driver software. I have tried setting the compatiblity mode to all options from windows xp SP2 and up for both the launcher and the eso.exe file. I have set both programs to run as admin as well. The process shows in the task manager but never launches fully on the desktop. I am going to uninstall his drivers tonight when I get home and do a fresh install with the most current drivers to see if it makes a differnce. I also seen where someone said loading there machine in safemode helped some how so will give that a shot as well. I have submitted a ticket and responded to there email with a dxdiag so here is hoping they get back with me before I am home from work with some more troubleshooting steps,..

Try turning off you user account controls and updating your graphics card. It worked for me...

I contacted their help also, I was down for a week, before I just fixed it myself, from reading different forums. Their help isn't much help, and only available, by email, sometime in the middle of the night.