The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Can't Log In to Submit a Ticket (also: Game Stuck on Loading Screen)
Axie
✭✭
Dear all,
Firstly immediately as I enter my user/pass and try to log into the game, there is loading screen, music and little ESO ouroboros spinning — but only for a couple of seconds. Then it stops and the game is completely frozen. Sometimes it crashes and generates this report:
Of course I tried everything; from repair the game, reinstall, reinstall directX and VC++, deleting that ProgramData subfolder in Launcher's folder, putting some .patchmanifest file there (as suggested by one of your support pages), etc.
Nothing works! And then, cherry on top: I cannot even log in to submit a ticket on https://help.elderscrollsonline.com/app/incident page!!! Even though I am logged in on other pages, just it doesn't work on that particular one. On 4 different web browsers.
Am I left with only reinstalling Windows now? For three days in row I cannot play my (ESO+ boosted) game. Instead of enjoying evenings, I am "working" as a computer serviceman...
Would be nice if someone has a way to help out. Thanks.
— Axierastos (username)
Edited by Axie on December 26, 2018 11:56PM Firstly immediately as I enter my user/pass and try to log into the game, there is loading screen, music and little ESO ouroboros spinning — but only for a couple of seconds. Then it stops and the game is completely frozen. Sometimes it crashes and generates this report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: eso64.exe
Application Version: 1.0.0.1
Application Timestamp: 5c09b27c
Fault Module Name: StackHash_ba64
Fault Module Version: 6.1.7601.24308
Fault Module Timestamp: 5be8601e
Exception Code: c0000374
Exception Offset: 00000000000bf302
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: ba64
Additional Information 2: ba641eed4ec1f073f94143db972836e4
Additional Information 3: d89b
Additional Information 4: d89bf43c8ab3054c50f1bd1496396de5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Of course I tried everything; from repair the game, reinstall, reinstall directX and VC++, deleting that ProgramData subfolder in Launcher's folder, putting some .patchmanifest file there (as suggested by one of your support pages), etc.
Nothing works! And then, cherry on top: I cannot even log in to submit a ticket on https://help.elderscrollsonline.com/app/incident page!!! Even though I am logged in on other pages, just it doesn't work on that particular one. On 4 different web browsers.
Am I left with only reinstalling Windows now? For three days in row I cannot play my (ESO+ boosted) game. Instead of enjoying evenings, I am "working" as a computer serviceman...
Would be nice if someone has a way to help out. Thanks.
— Axierastos (username)
0
-
idk✭✭✭✭✭
✭✭✭✭✭Is that link the same as where the Support link will bring you? The Support link is in the upper left of this window.
Good luck1 -
Axie✭✭Is that link the same as where the Support link will bring you? The Support link is in the upper left of this window.
Good luck
Yes it is. For some reason it finally did let me (double) log-in and I made the ticket open. Thankfully. It was on Opera the one I forgot I even have. Other browsers still stuck on the page... v0v0