Support Page Broken - Can't Log In - Can't Submit Ticket

ewenness · December 2018

I have received two vossa-satl legendary cards from my xanmeer crates. The second one was converted into 5 gems instead of 33 which is the normal gem return value on legendaries one has already unlocked before. It has been confirmed by a ZOS admin that this is unintended and she has asked players to submit a ticket so support can grant them the missing gems.

https://forums.elderscrollsonline.com/en/discussion/comment/5681835/#Comment_5681835

The support page however is broken. It asks me to log in even though I was already logged in and when I attempt to log in again regardless, nothing happens. The log in button simply does not do anything after clicking it. Tried logging out from the account through the main page and trying to log in again on the support page but the same thing happens. I have given it a go through Microsoft Edge, Firefox, and Chrome but all yielded the same result.

Could someone please look into this once the holidays are over?

ZOS_Bill · December 2018

For your issue on the support portal, please try clearing your cache and cookies before trying again. If this does not help, try accessing the support portal through a different web browser. If neither of these allow you to login and start a support ticket, please let us know.

ewenness · December 2018

ZOS_BillE wrote: »

For your issue on the support portal, please try clearing your cache and cookies before trying again. If this does not help, try accessing the support portal through a different web browser. If neither of these allow you to login and start a support ticket, please let us know.

Dear BillE,

Thank you for the prompt answer! I have tried different browsers and now cleared my cookies as well. No dice. Clicking on the "SUPPORT" link at the top of the website always brings me to the log in page where the "LOG IN" button does nothing and in the address bar this is what is displayed:

https://help.elderscrollsonline.com/app/utils/login?p_next_page=incident

This doesn't change after clicking the "LOG IN" button. I can log in through the "ACCOUNT" link and view my account data and the store also works (of course) but when navigating to "SUPPORT" it shows me as not logged in.

ZOS_Bill · December 2018

@ewenness

Please check your inbox as we've sent you a message about your issue starting a support ticket.