Explorer Pack rewards missing...?

stylernaku · April 2014

Hi guys, raised a ticket about my items not showing, got an automated reply saying if you don't hear from me 120 hours we presume your issue is resolved???? Eh, I've replied to that email saying it hasn't been!

Has anyone had trouble with their explorer items not showing. I brought the pre order bonus pack from G2a.com and got only 2 CD keys.

Should I have a third is that part of the problem or something???

dipcakes · April 2014

Same problem here. Got 2 keys one for Headstart and one for release. Now i'm waiting for customer service at g2a. Think you need a third key.

Dan_D · April 2014

Me too, got the digital preorder and still nothing. Missing my imperial edition mudcrab too. I have been in touch and assured that it is in hand. I was also assured that the 120 hrs email is a standard auto response but my ticket is still valid. Fingers crossed

Novakingwey · April 2014

I too received a email telling me to write back after 4-4-2014 official launch if it hasn't been resolved. Checking the forums to see if they even plan on resolving it.

I am missing all explorer items, vanity mudcrab, scuttler pet and the monkey from the beta. I thought purchasing a digital edition would avoid these problems or we would be easily helped, but I guess it's a big deal to send us a replacement email?

Come on guys,.. press the E key to send us what we paid for or we will have to ask the reseller to refund a faulty sale.

Anyone reading this: GET A RETAIL COPY - save yourself the grief of unresolvable digital edition problems.

Fenbrae · April 2014

Novakingwey wrote: »

Anyone reading this: GET A RETAIL COPY - save yourself the grief of unresolvable digital edition problems.

Unfortunately, everyone with the retail version is whining that their Molag Bal statues are broken.
I guess both sides have their downsides, huh.

prabab · April 2014

Huh, it's nice knowing that I'm not the only one. Let's hope that we're going to get our codes soon.

deuced · April 2014

Same supplier, same problem for me aswell.

Ariane · April 2014

One guildie contacted G2A yesterday and they say there's no third key. I won't blame Zenimax because of this, I doubt they have anything to do here, but I don't get why they don't unlock the explorer's pack in every account that has early access if both things are linked

Edit. Zenimax support solved this problem, they sent me the Explorer's pack after contacting them. Great service, I'm really happy now

Audigy · April 2014

Still missing the pack, however I was informed on my Account webpage that they are working on the items... whatever this means

Shissuru · April 2014

my second key from g2a (cdkey) is not correct oO lol???????

Momentumlol · April 2014

I also ordered from g2a, is there any way to still get my explorers pack code?

Punizher · April 2014

isn't this false advertisement ? promising to offering something and then failing to delivery it? g2a.com sure are pissing me off

MittWaffen · April 2014

g2a aswell, if this isnt fixed after waiting 3 hours, i'll be paypal refunding this for flase advertisement.

Keldath · April 2014

I'm in the same boat here, waiting for Zenimax customer's service. Try to send a ticket to them as Ariane said, G2A seems to do nothing. I had a terrible experience with that retailer, delays and payment issues, etc, the Explorer's Pack Code was just one of them. My suggestion, post a review on trustpilot or similar sites so other people can see what they did here.

Anyways, good luck to everyone and be patient, it seems that Zenimax is solving this problem

Customer's Service also said that Explorer's Pack code isn't time limited, so don't worry about any expiration.

prabab · April 2014

Ariane wrote: »

Edit. Zenimax support solved this problem, they sent me the Explorer's pack after contacting them. Great service, I'm really happy now

Eh, unfortunately for me I'm stuck in the loop.

"The retailer should have had given you the code" -> "We didn't receive any third code to give you, ask the support." and so forth.

Ravasz · April 2014

Exactly same thing here, G2A did not deliver the 3rd code for the pre-order bonus, ignoring my complains, ESO Support at least trying to solve my problem but it's not their fault that a 3rd party store could not deliver. I hope they will give me the code for the Explorer's pack, as just by checking my account it is obvious I should have it (3 days early access is activated from the same bundle).

stylernaku · April 2014

I talked to G2 btw guys and they out right refused that this was their mistake stating every customer has 2 CD keys only and that this was correct for the explorer rewards. ;/ I'm wondering if everything will now be sorted now the early access has finished. I've upgraded since to imperial edition and everything for that was delivered fine. I'm not fused about explorer pet it's the maps I want. If they are still useful as I am near lvl 10 now (not had a great deal of game time

). I am enjoying the game so far though.

stylernaku · April 2014

Ignore this ;p

Audigy · April 2014

Still waiting for my Explorers pack.

When I redeemed my pre order key I received an email stating that the explorer pack items would be delivered when the game is fully released on the 4th of April.

That said, I never got them - but I can play as any race in any alliance. I wrote a ticket as well, got a reply that they need additional information - that was the last thing I heard of the ZO support

d.zid.816b16_ESO · April 2014

stylernaku wrote: »

*Delivered

Did you just get the ingame mail with the items? Or did g2a.com provide you another key? Or did ZO support fix it?

Grizzly_UK · April 2014

stylernaku wrote: »

*Delivered

Just so you know for future reference, you can edit your own posts by clicking on the small cogwheel icon in the upper right corner of the post.

stylernaku · April 2014

I was in work on lenovo client, I couldn't see the edit cog button top right for love nor money, plus the site was awefull yesterday. I'm a mature 35 year old gamer who has his moment but i'm not that bad usually on forums ;p

To answer d.zid it's not resolved yet for me. G2 said they wouldn't do anything more, still waiting to hear from these guys...

vueltas · April 2014

Same problem here... I'm going to send a ticket and hope Zenimax resolve the situation because G2a says their Explorer's Pack should work with only 2 keys, no need for the third one.

Uviryth · April 2014

Same problem here. I got the Mail, but the attachments vanished.
Already wrote a Ticket.

MysticAura · April 2014

Really glad I got a physical Imperial from EB and avoided all this. My statue was in perfect condition and all my codes were contained in the box. I hope this all gets sorted soon for you guys.

Uviryth · April 2014

MysticAura wrote: »

Really glad I got a physical Imperial from EB and avoided all this. My statue was in perfect condition and all my codes were contained in the box. I hope this all gets sorted soon for you guys.

then youre lucky. I also have the physical Imperial Edition and my codes where valid. However, the attachment in the ingame-mail simply disappeared.

stylernaku · April 2014

So for a quick update: after a period of no answer got a quick email from ESO asking me to answer the secret question for my account, upon answering that the reply was they would send my query to the mages guild 0o :

"Greetings xxxx,

At this time I am going to send this issue up to the Mage's Guild. Once they have consulted their scrolls, a Mage will contact you as soon as possible to assist you with your issue. Please keep an eye on you in game mailbox." [sic]

so i'm keeping an eye on myself, and my mail box....

Nothing this morning further....

Uviryth · April 2014

Quick update: The items appeared in my mailbox yesterday. I guess it was a problem with the overflowserver.

Ravasz · April 2014

I am getting frustrated here a little bit... Both sides keep blaming the other one (g2a and ESO / Zenimax) and saying that they cannot help, g2a says there is NO 3RD KEY and head-start should activate explorers pack, ESO Support says there SHOULD BE A 3RD KEY and that one will activate the bonus.
To be honest I don't care! I want what I paid for and that includes explorers pack! I can't understand why neither g2a nor ESO takes this issue seriously and try to solve this! It is obviously affecting everyone who bought it from g2a, and nobody is getting a reply that makes sense from either side!

@ESO Support: It is obvious g2a will not give us a 3rd key, but if you check our account you can see that part of the pre-order bonuses are activated, and that can only mean one thing - we bought the pre-order pack! This is enough proof that we should have the explorer's pack. Please if possible kindly activate the explorer's pack for us.
Regarding g2a the only thing we can do is not buying anything else from them, ever...

Audigy · April 2014

Checking the G2a website today, I see them offering the DLC keys for 3 Euro... SO much to "there are no third keys"

Contacted them now to send me that key for free as it belongs to my order.

deuced · April 2014

Ravasz wrote: »

@ESO Support: It is obvious g2a will not give us a 3rd key, but if you check our account you can see that part of the pre-order bonuses are activated, and that can only mean one thing - we bought the pre-order pack! This is enough proof that we should have the explorer's pack. Please if possible kindly activate the explorer's pack for us.
Regarding g2a the only thing we can do is not buying anything else from them, ever...

I hear you my friend!

I have made 2 inquiries and not an answer yet. But I'll keep spamming till I get one.