Ticket waiting agent since 12/02/2018 02:36 PM without response (181202-003970)

I'm almost canceling my eso plus for being treated as junk, usually the answers come in 2 to 4 days but more than 1 week? I am aware that a few players are also having serious problems with this support, my question in the support is simple and easy to answer, it does not make sense so much delay, for the other players with similar problems we need to unite and all cancel our monetary transactions with this company, only then will it give due attention to us, consumers.