Maybe they already factored in maintainence times when they worked out the payment.

A bit like how employers pay holiday pay.. your real wage is X per hour but you have 28 days holiday per year so they pay you less per hour and the difference is your holiday pay 😁

Mureel wrote: »

WE WANT CHEAPER ESO PLUS ON 30 DAYS MONTHS !

... AND EXTRA DISCOUNT ON FEBRUARY !

Could you go a week without any sleep traveller? Do you think you would be functioning acceptably if you did?

Even the steam machines and gears of the gods they need a nap too once in a while.

Just be thankful these machines they do not snore.

Yours with paws
Santie Claws

Let's see........you're going to pay an attorney to get you the 55 cents that you lose if you lose out on 24 hours worth of play time? Not the brightest bulb in the chandelier, are you?

Hippie4927 wrote: »

Let's see........you're going to pay an attorney to get you the 55 cents that you lose if you lose out on 24 hours worth of play time? Not the brightest bulb in the chandelier, are you?

They won't even get that because, as other people correctly guessed, the Terms of Service which you agree to when you first start playing the game explicitly state that ZOS are not obligated to keep the game online or accessible at all times:

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."

The only way that would be invalid is if the laws of the country you live in contradict it, but I think its highly unlikely that any country has a law stating that services you pay for must be available to you 24/7 with no interruptions, if only because government services would be affected too.

Companies may choose to reimburse customers for unexpected cuts in service - for example one of the UKs major mobile phone operators recently went down for about a day and once they got it fixed they announced that contract customers (aka not pay-as-you-go) would get 2 days free in the next month. But it's entirely up to them whether they do that or not, and for regular maintenance I think it's far more likely ZOS will say that's already factored into the subscription cost.

I can’t see that there is any entitlement to a refund of ESO+ as it’s not required to play the game. It’s not even PTW. It just makes things a little smoother to play, e.g., the inventory bag (or whatever it’s called >.<)

I don't think the thread is leggal.
I will talk with my lawyer.

"What do we want?!"

"NO MORE MAINTENANCE!!!"

"When do we want it?!?!"

*PING 999, LOADING SCREEN, CRASH, ERROR 331...*

ZOS please for the love of Arkay bring back the LOL button

Want it back ?

Svenja wrote: »

So, let's say ESO+ is 15$ per 30 days.
Maintenance is once a week, let's say each maintenance is 6 hours (and yes, it's usually way shorter.). That makes ~24 hours of downtime per month.

You really want a refund for 0,5 $?

yep, . 05 x other playes: this amount make Zanimax think twice… i prefer game time.

I suppose you get mad at your mechanic because you can't drive your car during an oil change too?

Darwin's not working hard enough.