Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6

Maintance and plus membership

ahrimar
ahrimar
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Every month there is maintance for several days. Not only at tuesday. Several days … its so much and my Money is wasted. During these unscheduled maintance, i want to refund or adding game time to my account. This is not leggal. Paying but cant play… i will talk this with my lawyer...
  • Mureel
    Mureel
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    ahrimar wrote: »
    Every month there is maintance for several days. Not only at tuesday. Several days … its so much and my Money is wasted. During these unscheduled maintance, i want to refund or adding game time to my account. This is not leggal. Paying but cant play… i will talk this with my lawyer...

    Nice meme!
    a53e424e38c103291bd3fa51e699b96e968bbcf8a4f5a816e2c5703413a8b7c3.jpg
  • supaskrub
    supaskrub
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    Maybe they already factored in maintainence times when they worked out the payment.

    A bit like how employers pay holiday pay.. your real wage is X per hour but you have 28 days holiday per year so they pay you less per hour and the difference is your holiday pay 😁
  • JaZ2091
    JaZ2091
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    This is low-quality. Not even funny.
  • Aznox
    Aznox
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    Mureel wrote: »
    a53e424e38c103291bd3fa51e699b96e968bbcf8a4f5a816e2c5703413a8b7c3.jpg

    WE WANT CHEAPER ESO PLUS ON 30 DAYS MONTHS !

    ... AND EXTRA DISCOUNT ON FEBRUARY !

    :trollface:
    Aznox
    PC EU
    Khajiit Orc Bosmer Stamina Sorcerer and Werewolf Stage 3 Vampire
    I live in Battlegrounds
    Theorycrafting enthusiast
    Official Cheese Lord
    CP1500+ club
  • radiostar
    radiostar
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    I remember Fallen Earth and Matrix Online having maintenance downtimes back in the day. Maybe newer MMOs shouldn't need it as much.
    "Billions upon Billions of Stars"
  • Tigerseye
    Tigerseye
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    ahrimar wrote: »
    Every month there is maintance for several days. Not only at tuesday. Several days … its so much and my Money is wasted. During these unscheduled maintance, i want to refund or adding game time to my account. This is not leggal. Paying but cant play… i will talk this with my lawyer...

    I assume that accepting that maintenance is a thing that will happen, from time to time, is built into the contract we accept?

    So, even though you pay for the month, you accept that a few hours (maybe 24 hours, in total?) of that will be lost to maintenance.

    Even though I agree with you that it can be disappointing, when you log on and find yourself welcomed by a countdown to it (as I did today!), I doubt you would be entitled to a refund?

    Unless the maintenance extended beyond the typical few hours, that is.

    Then, maybe, you would have a case to ask for your ESO+ to be extended by that amount of extra time, or for a small refund.
  • Mureel
    Mureel
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    Aznox wrote: »
    Mureel wrote: »
    a53e424e38c103291bd3fa51e699b96e968bbcf8a4f5a816e2c5703413a8b7c3.jpg

    WE WANT CHEAPER ESO PLUS ON 30 DAYS MONTHS !

    ... AND EXTRA DISCOUNT ON FEBRUARY !

    :trollface:

    I lol so sharply, I scared my cat!
    (will talk my lawyer about!)
  • SantieClaws
    SantieClaws
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    Could you go a week without any sleep traveller? Do you think you would be functioning acceptably if you did?

    Even the steam machines and gears of the gods they need a nap too once in a while.

    Just be thankful these machines they do not snore.

    Yours with paws
    Santie Claws
    Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
    Find it here - https://youtube.com/user/wenxue2222

    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/
  • Aurayna
    Aurayna
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    So we get posts about maintenance not fixing all the bugs ....

    then we get posts about maintenance taking so long and at the wrong time

    NOW we have a post about maintenance encroaching on ESO + time


    "Bangs head against wall - repeatedly " sigh !

    PC - EU
  • Hippie4927
    Hippie4927
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    Let's see........you're going to pay an attorney to get you the 55 cents that you lose if you lose out on 24 hours worth of play time? Not the brightest bulb in the chandelier, are you?
    PC/NA/EP ✌️
  • Tandor
    Tandor
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    Rebooting the servers regularly is critical to maintaining performance levels. I know some will laugh at the idea of the servers performing acceptably anyway, but they're the first ones to complain about server performance being worse when the weekly maintenance is missed.

    Talking of which, some might benefit from rebooting their computers more often!
  • Danikat
    Danikat
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    Hippie4927 wrote: »
    Let's see........you're going to pay an attorney to get you the 55 cents that you lose if you lose out on 24 hours worth of play time? Not the brightest bulb in the chandelier, are you?

    They won't even get that because, as other people correctly guessed, the Terms of Service which you agree to when you first start playing the game explicitly state that ZOS are not obligated to keep the game online or accessible at all times:

    "ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

    ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."

    The only way that would be invalid is if the laws of the country you live in contradict it, but I think its highly unlikely that any country has a law stating that services you pay for must be available to you 24/7 with no interruptions, if only because government services would be affected too.

    Companies may choose to reimburse customers for unexpected cuts in service - for example one of the UKs major mobile phone operators recently went down for about a day and once they got it fixed they announced that contract customers (aka not pay-as-you-go) would get 2 days free in the next month. But it's entirely up to them whether they do that or not, and for regular maintenance I think it's far more likely ZOS will say that's already factored into the subscription cost.
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • G1Countdown
    G1Countdown
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    Jeez OP, I agree it's not leggal. And you're comment about "I want to refund" is very generous of you. If you can send me that refund OP, I would be grateful!
  • Myrm
    Myrm
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    I can’t see that there is any entitlement to a refund of ESO+ as it’s not required to play the game. It’s not even PTW. It just makes things a little smoother to play, e.g., the inventory bag (or whatever it’s called >.<)
    PC & Xbox (EU)

    I am employed as a member of Emperor Palpatine's Imperial Royal Guard. (Class of 2017, Yinchorr)
  • Bam_Bam
    Bam_Bam
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    ahrimar wrote: »
    This is not leggal.

    If it was an elf, it would be Leggalas.

    Joined January 2014
    PC EU - PvE & BGs & PvP (Vivec)
    Grand Master Crafter

    #DiscordHypeSquad

    Stream
    Lims Kragm'a
    Bam Bam Bara
  • LordGavus
    LordGavus
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    I don't think the thread is leggal.
    I will talk with my lawyer.
  • Svenja
    Svenja
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    So, let's say ESO+ is 15$ per 30 days.
    Maintenance is once a week, let's say each maintenance is 6 hours (and yes, it's usually way shorter.). That makes ~24 hours of downtime per month.

    You really want a refund for 0,5 $?





    Edited by Svenja on December 10, 2018 10:50AM
    PC | EU

    Svea Rochaud | Templar Healer | AD
    Grand Overlord - Flawless Conqueror - Immortal Redeemer - Tick-Tock-Tormentor - Gryphon Heart - Spirit Slayer
  • Bam_Bam
    Bam_Bam
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    "What do we want?!"

    "NO MORE MAINTENANCE!!!"

    "When do we want it?!?!"

    *PING 999, LOADING SCREEN, CRASH, ERROR 331...*
    Joined January 2014
    PC EU - PvE & BGs & PvP (Vivec)
    Grand Master Crafter

    #DiscordHypeSquad

    Stream
    Lims Kragm'a
    Bam Bam Bara
  • Bam_Bam
    Bam_Bam
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    Could you go a week without any sleep traveller? Do you think you would be functioning acceptably if you did?

    Even the steam machines and gears of the gods they need a nap too once in a while.

    Just be thankful these machines they do not snore.

    Yours with paws
    Santie Claws

    Wise cat!

    Maybe lag is how they snore?
    Joined January 2014
    PC EU - PvE & BGs & PvP (Vivec)
    Grand Master Crafter

    #DiscordHypeSquad

    Stream
    Lims Kragm'a
    Bam Bam Bara
  • AzraelKrieg
    AzraelKrieg
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    ZOS please for the love of Arkay bring back the LOL button
    Gold Dragons Guildmaster PC-NACR2000+
    Kalthar Wolf-Brother – EP Templar - 50 Maeli Valen - EP NB - 50Naps-During-Trials – EP Templar - 50Rulnakh - EP Sorc - 50Azrael Krieg - EP NB – 50Uvithasa Telvanni – EP DK – 50More-Tail - EP Warden - 50Narile Galen - EP Sorc - 50Bone Soldier - EP Necro - 50Naps-During-Trails - EP Necro - 50
  • Aurayna
    Aurayna
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    Bam_Bam wrote: »
    ahrimar wrote: »
    This is not leggal.

    If it was an elf, it would be Leggalas.

    IF it was a Nord it would be legless ....lol
    PC - EU
  • Lisutaris
    Lisutaris
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    Want it back ?

    1cocww.jpg
  • JKorr
    JKorr
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    Aurayna wrote: »
    So we get posts about maintenance not fixing all the bugs ....

    then we get posts about maintenance taking so long and at the wrong time

    NOW we have a post about maintenance encroaching on ESO + time


    "Bangs head against wall - repeatedly " sigh !

    You noticed that too? ZOS- damned if they don't do maintenance, damned if they do.
  • ahrimar
    ahrimar
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    Svenja wrote: »
    So, let's say ESO+ is 15$ per 30 days.
    Maintenance is once a week, let's say each maintenance is 6 hours (and yes, it's usually way shorter.). That makes ~24 hours of downtime per month.

    You really want a refund for 0,5 $?





    yep, . 05 x other playes: this amount make Zanimax think twice… i prefer game time.
  • TechnoSausage
    TechnoSausage
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    So your going to give lawyer a huge sack of cash on the off chance your lawyer will get you compensation for about $1!?

    Have a day off mate! Lol
  • bearbelly
    bearbelly
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    ahrimar wrote: »
    … i will talk this with my lawyer...

    I hope you enjoy having your lawyer laugh in your face, 'cuz you ain't got a case.

  • DirkRavenclaw
    DirkRavenclaw
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    Little Tip, read all the Smallprint you accept when accepting your ESO + Membership and you will find out that this is all thoughjt about. Have you lost throught Maintenance or other Factors ZOS was responsible for more than half a Month of your Membership? Nope?
    Council Member of AtWritsEnd, Member of LoneWolfeHelp, Donor of GhostSeaTradingCO., Factor of EastEmpireTradingCO.,HonourGuard of ´DominionImperialGuard(DIG/PVP)

    Master Crafter including Jewelry, i craft for Mats and Donation, always happy to help, if Im not in the Middle of PVP, i play since around 14 Months
  • Merlin13KAGL
    Merlin13KAGL
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    I suppose you get mad at your mechanic because you can't drive your car during an oil change too?

    Darwin's not working hard enough.
    Just because you don't like the way something is doesn't necessarily make it wrong...

    Earn it.

    IRL'ing for a while for assorted reasons, in forum, and in game.
    I am neither warm, nor fuzzy...
    Probably has checkbox on Customer Service profile that say High Aggro, 99% immunity to BS
  • mxxo
    mxxo
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    ahrimar wrote: »
    Every month there is maintance for several days. Not only at tuesday. Several days … its so much and my Money is wasted. During these unscheduled maintance, i want to refund or adding game time to my account. This is not leggal. Paying but cant play… i will talk this with my lawyer...

    There are enough real problems. Pls avoid these troll threads.

    Just in case you are not a troll: Welcome to your first MMO, maintenance is your friend ;)
    Edited by mxxo on December 10, 2018 12:07PM
  • Juhasow
    Juhasow
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    ahrimar wrote: »
    Every month there is maintance for several days. Not only at tuesday. Several days … its so much and my Money is wasted. During these unscheduled maintance, i want to refund or adding game time to my account. This is not leggal. Paying but cant play… i will talk this with my lawyer...

    Maybe read terms of service first please ?

This discussion has been closed.