question for dev team and bethesda server team theres a long story too in it

BoneShatterer · December 2018

since your last **** ups with the game, the servers and email system i came to ask myself something....

[/i][/b]when are we getting a paid char transfer from account to another?[/i][/b]

before you die hards know it all shoe shining money burners get on my back let me explain my point of view [/i][/b]THEN[/i][/b] you can judge me.

as i am a returning player from the time when orsinium was the latest content in the long list of DLC that comes out every 2 weeks or so,,,

i tryed to recover my former main account from 2014 with my chars the time invested and the money i invested in the dlcs and subs+skins including the noit avaialble draugr and many other cultural skins wood elf high elf argo and many more....

i tryed for 2 months to recover my account, and everytime i was told by the eso website that an email was sent to me, in my email tied to the account i was trying to recover, with a recovery code to unlock my account... the emails never came to me... so i was forced to make a new account but the surprises never stopped at this point.... i tryed to recover the account via website support... i was told time and time again to get on my old account ...log in and request a recovery key..... to get a recovery code for the account i was trying to recover in the email adress that was tied to my account...... then i gave up......i bought all teh DLC i needed to be able to fully play the game with the community and it costed me a sounding 250$ NOT including the summerset special edition with classic +3 dlc....

then i started playing the game yay... i joined a guild and one of them asked me how new i was to the game.....i said i was a returning player that had lost access to a previous account and one of them suggested me that ishoudl contact a gm about this in game..... took me for ever since the gms i foudn all said and i quote:

If you are unable to change your email address following the steps below - if you no longer have access to your email account or have forgotten your secret question/answer, for example - please use this Account Recovery form to submit a request for assistance.
If you would like to change your ESO account email address, follow the steps below:
Sign in to your ESO account here.
Under Account Info, select Edit Account Info.
Select the EDIT button next to your current email address.
Enter your new email address, answer secret question, and click SAVE.
Check the email account associated with your ESO account for the required Access Code. This will be sent to your old / current email address.
Enter the Access Code.
This confirmation will automatically log you out of the account page.
Check your new ESO account email for an Activation email and follow the instructions.
Sign back in to your account to confirm that change to email address associated with your account has occurred.

i tryed one last time and guess what?[/i]NOTHING HAPPENED!!!![/i] then i retryed about 7 or 8 times asking for a gm.... then one of them actually managed to use his brain for a change and did something incredible!! he used his head and tested something out ! he checked why i was not getting any recovery email and guess what? [/i] IT WAS BETHESDA AND ZENIMAX'S EMAIL SYSTEM THAT HAD GONE FAULTY AND NEVER RECOGNIZED MY EMAIL THAT WAS TIED TO MY FORMER ACCOUNT[/i] he then sent me a direct link to a whole recovery process that asked me to supply as much information as needed wich i did and i recovered the account with a sad face tho.....

i was now stuck with 2 accounts... 1 that includes every bits of time effort, raging, gearing up since my temp and nb are decked out crafted legendary and my other 2 are epic geared, and some money i invested in this account back then, god do i regret ever buying that damn draugr outfit that doesnt look like a draugr at all worst 25$ expense of my life, and laos the current one im using with all the dlcs and my main char is almost as good as the previous one less the amount of time and so on....

i also asked the fatal question that no one want to hear....

is there a way to get my chars moved to my new account, both account being PC NA MEGASERVER and bethesda know this, since i didnt have any choice with the bethesda email system that had gone faulty and forced me into getting on another account?

this was their reply and i quote, also if money burning hater demands i will include A SCREEN OF EACH AND EVERY EMAIL RELATED TO THIS ISSUE with personnal infos being left out obviously:

[/i]The Elder Scrolls Online Team response on 11/09/2018 08:34 PM[/i]
[/i]It is currently not possible to transfer characters, data, items, crowns, or collections between accounts. Each account is unique and autonomous from others, which renders anything associated with an account equally unique to that account.[/i]

my answer was

i could care less about losing everything on my account as long as i retain < enter specific char names> i dont give a skeevers butt about the rest i just dont want to invest another fortune on DLCs

their answer

[/i]As previously stated, we do not transfer characters between accounts. This is the case regardless of circumstance.

To reiterate, we do not transfer anything between accounts nor will we. [/i]

i do understand that you cant do it because obviously making something functionnal is hard for bethesda but really..... EQ did it wow did any mmo regardless of the amount of money invested on a character will do it exactly because they know that if a customer ishappy he//she wil spend more money.

so yeah this would be a good question: when are we getting a paid char transfer

idk · December 2018

BoneShatterer wrote: »

before you die hards know it all shoe shining money burners get on my back let me explain my point of view THEN you can judge me.

I am certainly not a die hards (?) show shining money burner, lol. as I have been critical of Zos and specifically FIror's weak management over the years.

BoneShatterer wrote: »

when are we getting a paid char transfer from account to another?

But the answer to this is no and Zos has been clear about this and found it unnecessary to repeat themselves.

While it is clear this thread was created only to rage. I might suggest putting together a clear and level message with compelling ideas if you want Zos to consider the thread and your opinion. No guarantees, but it has a greater chance of grabbing their attention.

Personally, I think Zos has their hands tied by contractual agreement with Sony and Microsoft as that makes the most sense because server transfer is a simple money maker that only has one risk.

BoneShatterer · December 2018

idk wrote: »

BoneShatterer wrote: »

before you die hards know it all shoe shining money burners get on my back let me explain my point of view THEN you can judge me.

I am certainly not a die hards (?) show shining money burner, lol. as I have been critical of Zos and specifically FIror's weak management over the years.

BoneShatterer wrote: »

when are we getting a paid char transfer from account to another?

But the answer to this is no and Zos has been clear about this and found it unnecessary to repeat themselves.

While it is clear this thread was created only to rage. I might suggest putting together a clear and level message with compelling ideas if you want Zos to consider the thread and your opinion. No guarantees, but it has a greater chance of grabbing their attention.

Personally, I think Zos has their hands tied by contractual agreement with Sony and Microsoft as that makes the most sense because server transfer is a simple money maker that only has one risk.

not really raging but steaming out some frustration because it was bethesda and Zenimax's fault if the email system failed and forced me into this. i didnt ask to be forced to rebuy everything and then be told afterwards that i would have to repurchase everything in order to have an up to date account.

i would have bought all the dlc on 1 account instead of spending twice the amount especially since i dont see any logical use of using 2 account when one can keep me busy for years

ProfessorKittyhawk · December 2018

Sounds like someone may have hacked your account and changed the email. That or the email is getting sent to the spam folder. Or you forgot which email you used. Can't speak for everyone but the email system is one of the few things that has consistently worked for me in regards to the game.

Merlin13KAGL · December 2018

When half your post is in bold it defeats the purpose of bold.
You leave out the significant reason behind needing to initially 'recover' your account. If you lost access, if you failed to remember necessary information, I fail to see how this is a mistake on their part.

There are plenty of ways they can verify you are who you say you are, and then make the necessary changes to restore access, accordingly. Again, you jumping the gun and obtaining an additional account is not a fault of theirs.

They have actual people with actual phone numbers and chat that can escalate things when necessary, as most big corporation do. If the usual channels don't work, you step it a notch.

Ultimately, you got your answer, and nothing you do on here is going to change that, including presumptively calling other people names because you *** up in the first place.

BoneShatterer · December 2018

Merlin13KAGL wrote: »

When half your post is in bold it defeats the purpose of bold.

You leave out the significant reason behind needing to initially 'recover' your account. If you lost access, if you failed to remember necessary information, I fail to see how this is a mistake on their part.

There are plenty of ways they can verify you are who you say you are, and then make the necessary changes to restore access, accordingly. Again, you jumping the gun and obtaining an additional account is not a fault of theirs.

They have actual people with actual phone numbers and chat that can escalate things when necessary, as most big corporation do. If the usual channels don't work, you step it a notch.

Ultimately, you got your answer, and nothing you do on here is going to change that, including presumptively calling other people names because you *** up in the first place.

again.... i tryed to contact them in every reasonnable way i know it hard to understand this concept but i tryed everything the eso site recommendedor customer service said. yet i got the same stupid answers i copy pasted and i get blamed because their stuff didnt work.... yay

this was their reply about the email about 2 months after i created the new account

The Elder Scrolls Online Team response on 11/09/2018 03:35 PM
Salutations,

Thank you for contacting The Elder Scrolls Online Team. This is Timothy and I shall be assisting you further.

In the instance that you do not receive your access code for your game, it is due to how it reads the e-mail address associated with the account.

>>>>>>>The way to resolve this is to change the e-mail address and then request an access code again. Be advised that this is the only way to resolve this issue. <<<<<<<<<<<<< @Merlin13KAGL do you have a logical explanation as to why it would be my fault for this one?

So I ask that you kindly provide us with a new e-mail address that we may change your current one to. This e-mail address must not be attached to any other accounts that you may have.

Once this is done, you should be able to get the access codes and be able to log into your account.

THIS reply was sent to the email tyed to the account i was trying to recover

merlin fyi the reason i had stopped playing eso was to try out FF14 heavensward with my friends. xD hope you wont hate me for trying something else xD

Taleof2Cities · December 2018

Bashing the Devs and the Support Team, whether it was their mistake or not, always ends well.

I’ll be the first shoe shiner money burner to say that you can’t be gone from the game for multiple years ... and expect everything to work perfectly when you return.

BoneShatterer · December 2018

Taleof2Cities wrote: »

Bashing the Devs and the Support Team, whether it was their mistake or not, always ends well.

I’ll be the first shoe shiner money burner to say that you can’t be gone from the game for multiple years ... and expect everything to work perfectly when you return.

i know its the players fault if stuff doesnt work properly in eso i know the drill after almost 5 years

therift · December 2018

Hmm... where to start...

1) Elder Scrolls Online is operated by Zenimax Online Studios, not Bethesda Softworks. Sounds like you have been contacting the wrong company. No wonder you failed to get an e-mail until someone figured out you mixed up two companies.

2) Insulting people for your screw-up is pretty foolish.

3) Now you have two ESO accounts to play

4) You aren't asking for an account transfer; you're asking for two accounts to be merged. Nobody does that.

5) Zenimax did a one-time only, never-to-be-repeated transfer of PC/Mac accounts to console. They're not doing it again for any amount of money.

6) Who gives a crap what the owners of EverQuest and World of Warcraft do... this is ESO

7) Stop belly-aching because you forgot your password. Write that stuff down in the future. Consider this a lesson.

edit: spelling

BoneShatterer · December 2018

therift wrote: »

Hmm... where to start...

1) Elder Scrolls Online is operated by Zenimax Online Studios, not Bethesda Softworks. Sounds like you have been contacting the wrong company. No wonder you failed to get an e-mail until someone figured out you mixed up two companies.

2) Insulting people for your screw-up is pretty foolish.

3) Now you have two ESO accounts to play

4) You aren't asking for an account transfer; you're asking for two accounts to be merged. Nobody does that.

5) Zenimax did a one-time only, never-to-be-repeated transfer of PC/Mac accounts to console. They're not doing it again for any amount of money.

6) Who gives a crap what the owners of EverQuest and World of Warcraft do... this is ESO

7) Stop belly-aching because you forgot your password. Write that stuff down in the future. Consider this a lesson.

edit: spelling

1- trying to divert the whole idea of this post by trying to pull the bethesda zenimax trolling wont work since i have contacted the eso website about it in the first place.

2- if you take 3 seconds to read you will see that the support openl;y admit they are at fault

3- i dont see any reasons to be happy about spending another 250$ on an account i will never use

4-im asking for a char transfer if you take once again more time to read.

5- i am quite aware of it but its far from the current subject

6- it was used to give an example.

7- if you once again remember to put put letter into words and those words into sentences you will notice that eso once again admitted the fault was on their side.

anything else?

ALSO

The way to resolve this is to change the e-mail address and then request an access code again. Be advised that this is the only way to resolve this issue.

they sent this to the email tyed to my former account. i wouldnt have been able to get a recovery link or recovery code ifi wasnt able to remember the password of either A- my account B- my emails password. once you aredone trying to troll please be nice stop trolling when you cant find anythign to add cuz you dont want to take time to read whats written

therift · December 2018

I read the garbage you consider a 'post' despite the insults.

I gave the answer you deserve without responding to your insults in kind.

You demonstrated a low capacity for recognizing your own errors.

Your attitude and approach to soliciting commentary could be improved significantly.

BoneShatterer · December 2018

therift wrote: »

I read the garbage you consider a 'post' despite the insults.

I gave the answer you deserve without responding to your insults in kind.

You demonstrated a low capacity for recognizing your own errors.

Please continue responding. Entertain me further.

sure

what do you want to talk about?

admin delete this comment plz apparently the gear icon does not include delete option in case of situation where you end up double posting

BoneShatterer · December 2018

BoneShatterer wrote: »

therift wrote: »

I read the garbage you consider a 'post' despite the insults.

I gave the answer you deserve without responding to your insults in kind.

You demonstrated a low capacity for recognizing your own errors.

Please continue responding. Entertain me further.

sure what do you want to talk about? also where were my "errors" i would love to see where its my mistake if their email system went faulty and that i got an email on the accounts email i was trying to recover almost 2 months after i had to remake a new account. please do take into notice that i have mentionned the account didnt interest me; the characters and the time i invested on them has more value

please entertain me with your lessons on how to be at fault when im not responsible for what bethesda//zenimax does?

also slight notice me or anyone else on the forums wouldnt be totally on the deffensive if we wouldnt get bashed everytime we point something thats totally wrong . now back to subject.

VaranisArano · December 2018

So, if I understand you correctly, you want ZOS to copy-paste characters from one account to your other account because due to circumstances you have 2 accounts?

And then ZOS told you they can't/don't transfer anything between accounts, ever, because each account is unique?

And you think that because EQ and WOW can do it, that automatically means that ESO can/should be able to do it too?

I suggest you consider that they probably mean it when they say they can't, that they won't, and stop hoping. If they can't or they've decided it's an unprofitable development path, no amount of complaining will change that.

BoneShatterer · December 2018

VaranisArano wrote: »

So, if I understand you correctly, you want ZOS to copy-paste characters from one account to your other account because due to circumstances you have 2 accounts?

And then ZOS told you they can't/don't transfer anything between accounts, ever, because each account is unique?

And you think that because EQ and WOW can do it, that automatically means that ESO can/should be able to do it too?

I suggest you consider that they probably mean it when they say they can't, that they won't, and stop hoping. If they can't or they've decided it's an unprofitable development path, no amount of complaining will change that.

of course its not profitable, why in gods name would i spend another 250$ on my former account because their email system went faulty and i only recieved an answer 2 months after i had to remake a new account and bought all the dlcs? if their email system hadnt gone faulty this situation would have been avoided

BoneShatterer · December 2018

also how come half the time when defending a P.O.V we cant put a direct image and other times when we are just messing around we can put litteralyl a whole movie on the forums?!?!?!?!? trygin to put a screen of a specific email and the forum optosn are not letting me do it

dovakiin5574 · December 2018

If you are worried mostly about the character's name. Simply delete the character, log quickly to the other account and make a new character with that name. Its faster if you have 2 pcs in front of you

therift · December 2018

BoneShatterer wrote: »

therift wrote: »

Hmm... where to start...

1) Elder Scrolls Online is operated by Zenimax Online Studios, not Bethesda Softworks. Sounds like you have been contacting the wrong company. No wonder you failed to get an e-mail until someone figured out you mixed up two companies.

2) Insulting people for your screw-up is pretty foolish.

3) Now you have two ESO accounts to play

4) You aren't asking for an account transfer; you're asking for two accounts to be merged. Nobody does that.

5) Zenimax did a one-time only, never-to-be-repeated transfer of PC/Mac accounts to console. They're not doing it again for any amount of money.

6) Who gives a crap what the owners of EverQuest and World of Warcraft do... this is ESO

7) Stop belly-aching because you forgot your password. Write that stuff down in the future. Consider this a lesson.

edit: spelling

1- trying to divert the whole idea of this post by trying to pull the bethesda zenimax trolling wont work since i have contacted the eso website about it in the first place.

You are the one who kept blaming Bethesda. If you want help, it is important to be accurate about what you have done.

2- if you take 3 seconds to read you will see that the support openl;y admit they are at fault

I read your post several times. It is difficult to decipher your writing.

3- i dont see any reasons to be happy about spending another 250$ on an account i will never use

The latest copy of ESO can be purchased for less than $40. Creating a new account costs nothing.

4-im asking for a char transfer if you take once again more time to read.

You are not asking for a 'char transfer'. You are asking for an account merge. This is clearly impossible.

5- i am quite aware of it but its far from the current subject

It is precisely on topic since you are criticizing ZoS for refusing to perform an account merge or account transfer.

6- it was used to give an example.

A pointless example that reeks of petulance

7- if you once again remember to put put letter into words and those words into sentences you will notice that eso once again admitted the fault was on their side.

No, they did not. You claim ZoS made a mistake; however, it appears from your description that ZoS correctedyour mistake.
anything else?

ALSO

The way to resolve this is to change the e-mail address and then request an access code again. Be advised that this is the only way to resolve this issue.

they sent this to the email tyed to my former account. i wouldnt have been able to get a recovery link or recovery code ifi wasnt able to remember the password of either A- my account B- my emails password. once you aredone trying to troll please be nice stop trolling when you cant find anythign to add cuz you dont want to take time to read whats written

It is unclear what you expect to accomplish with this thread. All appearances point to ZoS doing you a favor.

BoneShatterer · December 2018

dovakiin5574 wrote: »

If you are worried mostly about the character's name. Simply delete the character, log quickly to the other account and make a new character with that name. Its faster if you have 2 pcs in front of you

not the character name, the time invested in it, i dont really like the idea of having wasted 4 years of my time working on a char i like and worked from ground up ( like all of us) and seeing all this time going to waste because their email system broke down, turn the idea around, the email system breaks down and prevents you from recovering your account and you have to lose all the years you've invested so far in this game..how would you feel?

also @therift not really i was willing to pay for the char transfer from 1 account that is PC NA MEGASERVER TO my new account wich is also PC NA MEGASERVER

daemonios · December 2018

@BoneShatterer your initial post is quite aggressive, poorly formatted and hard to read. I don't think it's buying you much sympathy.

That said, and while as others have said it's your responsibility to keep track of your account details, stuff happens, and apparently you had a terrible experience with ZOS customer support trying to fix it. My advice: try to work this out further directly with ZOS, not on the forums. Maybe ask for a refund on the 2nd account and cancel it.

I wish people here didn't immediately turn on victim blaming mode and instead started to demand and expect better from ZOS, but that doesn't seem to be the case. Even if you conclude that ZOS is right not to do any character transfers, nobody should have to deal with nonsensical loops due to issues with their recovery process.

VaranisArano · December 2018

BoneShatterer wrote: »

dovakiin5574 wrote: »

If you are worried mostly about the character's name. Simply delete the character, log quickly to the other account and make a new character with that name. Its faster if you have 2 pcs in front of you

not the character name, the time invested in it, i dont really like the idea of having wasted 4 years of my time working on a char i like and worked from ground up ( like all of us) and seeing all this time going to waste because their email system broke down, turn the idea around, the email system breaks down and prevents you from recovering your account and you have to lose all the years you've invested so far in this game..how would you feel?

also therift not really i was willing to pay for the char transfer from 1 account that is PC NA MEGASERVER TO my new account wich is also PC NA MEGASERVER

Doesn't matter if you'll pay for the transfer if ZOS either can't or won't do it. They told you they can't, so offering to pay for it is pointless.

VaranisArano · December 2018

BoneShatterer wrote: »

also how come half the time when defending a P.O.V we cant put a direct image and other times when we are just messing around we can put litteralyl a whole movie on the forums?!?!?!?!? trygin to put a screen of a specific email and the forum optosn are not letting me do it

You need to upload the image to another online service and use that link.

A work-around is to create a draft thread on one of the forums that does let you upload images, like the Bug Report one, and copy-paste the code for that image from the draft post to this one.

BoneShatterer · December 2018

daemonios wrote: »

@BoneShatterer your initial post is quite aggressive, poorly formatted and hard to read. I don't think it's buying you much sympathy.

That said, and while as others have said it's your responsibility to keep track of your account details, stuff happens, and apparently you had a terrible experience with ZOS customer support trying to fix it. My advice: try to work this out further directly with ZOS, not on the forums. Maybe ask for a refund on the 2nd account and cancel it.

I wish people here didn't immediately turn on victim blaming mode and instead started to demand and expect better from ZOS, but that doesn't seem to be the case. Even if you conclude that ZOS is right not to do any character transfers, nobody should have to deal with nonsensical loops due to issues with their recovery process.

english is not my main language unfortunatly that being said if i write in french i'll get even more hate because no one cares about it.

also i do know that has a user i have to keep track of what iuse, im not that dumb...yet.. thank god im no khajit!
but no one should have to pay the consequenece of what bethesda//zenimax breaks. i cant be held responsible for their email systems failure. and i shouldnt get blamed or neither of us because we end up being forced to spend money on something we dont need because bethesda// zenimax doesnt take responsibility for their lack of professionalism.
im pretty sure that if you had lost access to your own account because their system failed..you wouldnt be dancing around singing hey lets bust another 4 years and all that money once again. you would be equally pissed as i am

also in case you wonder, i have the account handle//passwords emails secret questiosn and w/e you can come up with noted down and i even have the emails from 4 years ago when i got the game and i had to fight with a GM because the damn accounting system didnt acknolwdge my explorer pack codes and i had to send screen of the damn game box with the codes to get the information through their thick empty headed skulls, wich took me hours to deal with before theyu understood that their system server was at fault and they had to apologize because they had blamed me because the site didnt work the gm had to manually activate my codes via emailst o get this going

https://imgur.com/a/EvojLLT

BoneShatterer · December 2018

VaranisArano wrote: »

BoneShatterer wrote: »

also how come half the time when defending a P.O.V we cant put a direct image and other times when we are just messing around we can put litteralyl a whole movie on the forums?!?!?!?!? trygin to put a screen of a specific email and the forum optosn are not letting me do it

You need to upload the image to another online service and use that link.

A work-around is to create a draft thread on one of the forums that does let you upload images, like the Bug Report one, and copy-paste the code for that image from the draft post to this one.

thank you

PathwayM · December 2018

What you are asking for isn't complicated. I would bet money that it's just a field in a database that they would have to change to make this work. Just swap the old account id for the new one and presto, chars on the new account. (There might be a few other small things beyond this, but it's really not that complicated.) But good luck getting them to do anything outside of what immediately generates increased revenue.

BoneShatterer · December 2018

PathwayM wrote: »

What you are asking for isn't complicated. I would bet money that it's just a field in a database that they would have to change to make this work. Just swap the old account id for the new one and presto, chars on the new account. (There might be a few other small things beyond this, but it's really not that complicated.) But good luck getting them to do anything outside of what immediately generates increased revenue.

i hope so too because that a ton of issues that could have been solved long before the problem turned into something really painful to look at

therift · December 2018

"english is not my main language unfortunatly that being said if i write in french i'll get even more hate because no one cares about it."

When I wrote that your writing was difficult to decipher, I meant that the facts, the response from ZoS, and your expectations from posting this thread were unclear. Your English is good. The problem is that the way you presented your case was difficult to understand exactly what happened.

Your subsequent posts cleared this up for me. If I understand correctly, this is what happened:

1) You took a long break from ESO

2) When you decided to play ESO after the long break, you could not log in.

3) You had the login, the password, and the e-mail account you used when you created your first account.

4) You submitted a request for a new password several times. The password recovery system stated that it had e-mailed a new password each time, but you did not receive any of those e-mails.

5) You submitted a Help Ticket. The response from ZoS on the Help Ticket referred you back to the password recovery system that you had already tried to use.

6) After trying multiple times to get the correct help, and after a lot of time went by without being able to play ESO, you created a new account, starting from scratch, because that was the only way you could play ESO.

7) You continued to try to gain access to your original account. After a significant amount of time, you were fortunate to find a ZoS employee who discovered and corrected the problem. You finally, after significant effort and persistence, have access to your original account.

8) You now have a dilemma: continue playing on your new account, or play on your original account. Both accounts have significant progress in the game. You do not want to be forced to choose one and abandon the other, especially since the problem with your original account is not your fault.

9) You contacted ZoS about transferring characters and items from one account to another. You received a standard denial response that did not recognize the unique problem that was not caused by you.

Is that an accurate summary?

If so, then it is important for other players to understand the exact nature of the problem that prevented you from being able to log in to your original account. Did it happen because a certain amount of time went by between logins? Did it happen due to a system update on the server that handles player accounts? Is there a way players can safeguard themselves from suffering what you have suffered?

Anything you can share would be helpful, in addition to what you have already shared about your experience with Customer Service.

BoneShatterer · December 2018

therift wrote: »

"english is not my main language unfortunatly that being said if i write in french i'll get even more hate because no one cares about it."

When I wrote that your writing was difficult to decipher, I meant that the facts, the response from ZoS, and your expectations from posting this thread were unclear. Your English is good. The problem is that the way you presented your case was difficult to understand exactly what happened.

Your subsequent posts cleared this up for me. If I understand correctly, this is what happened:

1) You took a long break from ESO

2) When you decided to play ESO after the long break, you could not log in.

3) You had the login, the password, and the e-mail account you used when you created your first account.

4) You submitted a request for a new password several times. The password recovery system stated that it had e-mailed a new password each time, but you did not receive any of those e-mails.

5) You submitted a Help Ticket. The response from ZoS on the Help Ticket referred you back to the password recovery system that you had already tried to use.

6) After trying multiple times to get the correct help, and after a lot of time went by without being able to play ESO, you created a new account, starting from scratch, because that was the only way you could play ESO.

7) You continued to try to gain access to your original account. After a significant amount of time, you were fortunate to find a ZoS employee who discovered and corrected the problem. You finally, after significant effort and persistence, have access to your original account.

8) You now have a dilemma: continue playing on your new account, or play on your original account. Both accounts have significant progress in the game. You do not want to be forced to choose one and abandon the other, especially since the problem with your original account is not your fault.

9) You contacted ZoS about transferring characters and items from one account to another. You received a standard denial response that did not recognize the unique problem that was not caused by you.

Is that an accurate summary?

If so, then it is important for other players to understand the exact nature of the problem that prevented you from being able to log in to your original account. Did it happen because a certain amount of time went by between logins? Did it happen due to a system update on the server that handles player accounts? Is there a way players can safeguard themselves from suffering what you have suffered?

Anything you can share would be helpful, in addition to what you have already shared about your experience with Customer Service.

yes, and i added a bit more to #8 #4

4) https://imgur.com/a/EvojLLT the email never got to me because their system was at fault and didnt read it correctly. so it ended up not getting a single email at all . the 1st screenshot lines up what went wrong with the date i recieved it and weirdly enough its on the email that is tied to my original account i tryed to recover. dont ask me how they did it but thats thats how it happened. the 2nd screen shows when i created the account with 2-3 days margin.

i got out of tutorial on my new account around 9-2-2018 and the email i recieved from bethesda//zenimax was dated 11-9-2018 on the email tied to my original account

8) You now have a dilemma: continue playing on your new account, or play on your original account. Both accounts have significant progress in the game. You do not want to be forced to choose one and abandon the other, especially since the problem with your original account is not your fault.

i have invested over 250$ in DLC + summerset special edition with 3 dlc included.
and its also an understatement that they imply that i should reinvest another 250$ if not more in DLC on my former account in order to play with it.. but the issue would remain the same.... i would regain access to my former account , thats nice, but it would have costed me well over 500$ for something that is not my fault and that part actually sucks

therift · December 2018

i have invested over 250$ in DLC + summerset special edition with 3 dlc included.
and its also an understatement that they imply that i should reinvest another 250$ if not more in DLC on my former account in order to play with it.. but the issue would remain the same.... i would regain access to my former account , thats nice, but it would have costed me well over 500$ for something that is not my fault and that part actually sucks
Edited by BoneShatterer on December 9, 2018 7:33PM

Ahh... that clears up another item.

You purchased the game in 2014. You then purchased DLCs and other items up to the point when you took a break. When you decided to play ESO again, and you were unable to access your original account, you started a new account. Since you thought your original account would never be accessible, you purchased DLCs and items for your new account. Since so much time had passed during your break, your new account has benefits that were not available for your original account when you took your break.

So now, between the two accounts, you have items that you spent money on or were included with your new new account, and you have different items that you spent money on with your original account.

Now I understand why you want to essentially merge the two accounts, either entirely or in part. You simply want everything you have purchased combined onto one account. Transferring characters and items would be a nice bonus.

It seems to me that DLCs and Crown Store purchases should be something that ZoS could add to whichever account you want to continue to play, since these are items that can be added to any account at any time. And there is a record of purchasing them from ZoS. That should be simple.

Most items in the game can be transferred from one account to another by changing account IDs of the items, just like player trades.

If trying to get proper attention using the traditional methods doesn't work, perhaps writing a physical letter to ZoS might help. Bypass the digital chain of command and go right to the top with something that is physically dropped on a desk.

It's slower, it may not have any result, but it seems to be worth the attempt to try to restore your expenditures and your game time to the single, unified game you would have if the fault had never occured.

It may get the special attention you need.

Bon chance

BoneShatterer · December 2018

therift wrote: »

i have invested over 250$ in DLC + summerset special edition with 3 dlc included.
and its also an understatement that they imply that i should reinvest another 250$ if not more in DLC on my former account in order to play with it.. but the issue would remain the same.... i would regain access to my former account , thats nice, but it would have costed me well over 500$ for something that is not my fault and that part actually sucks
Edited by BoneShatterer on December 9, 2018 7:33PM

Ahh... that clears up another item.

You purchased the game in 2014. You then purchased DLCs and other items up to the point when you took a break. When you decided to play ESO again, and you were unable to access your original account, you started a new account. Since you thought your original account would never be accessible, you purchased DLCs and items for your new account. Since so much time had passed during your break, your new account has benefits that were not available for your original account when you took your break.

So now, between the two accounts, you have items that you spent money on or were included with your new new account, and you have different items that you spent money on with your original account.

Now I understand why you want to essentially merge the two accounts, either entirely or in part. You simply want everything you have purchased combined onto one account. Transferring characters and items would be a nice bonus.

It seems to me that DLCs and Crown Store purchases should be something that ZoS could add to whichever account you want to continue to play, since these are items that can be added to any account at any time. And there is a record of purchasing them from ZoS. That should be simple.

Most items in the game can be transferred from one account to another by changing account IDs of the items, just like player trades.

If trying to get proper attention using the traditional methods doesn't work, perhaps writing a physical letter to ZoS might help. Bypass the digital chain of command and go right to the top with something that is physically dropped on a desk.

It's slower, it may not have any result, but it seems to be worth the attempt to try to restore your expenditures and your game time to the single, unified game you would have if the fault had never occured.

It may get the special attention you need.

Bon chance

no, im not interested in the skins, dlc mounts of anything.
its really about the time i invested on my chars, thats where it hurts, since my main is a master crafter 50 all crafts 8 traits, and i invested a sick amount of time on thsoe 2 chars.

it's not about merging its really about transferring the only chars i loved to play with on my original account.

VaranisArano · December 2018

BoneShatterer wrote: »

therift wrote: »

i have invested over 250$ in DLC + summerset special edition with 3 dlc included.
and its also an understatement that they imply that i should reinvest another 250$ if not more in DLC on my former account in order to play with it.. but the issue would remain the same.... i would regain access to my former account , thats nice, but it would have costed me well over 500$ for something that is not my fault and that part actually sucks
Edited by BoneShatterer on December 9, 2018 7:33PM

Ahh... that clears up another item.

You purchased the game in 2014. You then purchased DLCs and other items up to the point when you took a break. When you decided to play ESO again, and you were unable to access your original account, you started a new account. Since you thought your original account would never be accessible, you purchased DLCs and items for your new account. Since so much time had passed during your break, your new account has benefits that were not available for your original account when you took your break.

So now, between the two accounts, you have items that you spent money on or were included with your new new account, and you have different items that you spent money on with your original account.

Now I understand why you want to essentially merge the two accounts, either entirely or in part. You simply want everything you have purchased combined onto one account. Transferring characters and items would be a nice bonus.

It seems to me that DLCs and Crown Store purchases should be something that ZoS could add to whichever account you want to continue to play, since these are items that can be added to any account at any time. And there is a record of purchasing them from ZoS. That should be simple.

Most items in the game can be transferred from one account to another by changing account IDs of the items, just like player trades.

If trying to get proper attention using the traditional methods doesn't work, perhaps writing a physical letter to ZoS might help. Bypass the digital chain of command and go right to the top with something that is physically dropped on a desk.

It's slower, it may not have any result, but it seems to be worth the attempt to try to restore your expenditures and your game time to the single, unified game you would have if the fault had never occured.

It may get the special attention you need.

Bon chance

no, im not interested in the skins, dlc mounts of anything.
its really about the time i invested on my chars, thats where it hurts, since my main is a master crafter 50 all crafts 8 traits, and i invested a sick amount of time on thsoe 2 chars.

it's not about merging its really about transferring the only chars i loved to play with on my original account.

I feel your pain, but ZOS doesn't do character transfer, even between accounts owned by the same person on the same server. They told you they don't.

For some reason, you seem to think they are lying about not being able to do it