Steam. PC-EU 100% can't login. PC-NA 50% can't login.

Malem_Benign · December 2018

Steam. PC-EU 100% can't login. PC-NA 50% can't login.

ZoS did you switch power from auth server to dungeon finder? That was the patch for?

idk · December 2018

TBH we do not know if these regular Steam loggin issues are something Zos is doing wrong or Steam . Neither have said nor will say since it is customary to not through your business partner under the buss except in the most dire circumstances.

One thing is sure, on one side or the other someone or a group is very incompetent that this happens so often and for lengthy periods of time.

I will say, and anyone that has worked with major corporate networks will agree, circuits one owns are much more reliable than those leased from third parties since when the circuit goes down you will immediately do what is needed to fix your connection. The third party will get to it when they can. Meaning, I would expect the likelihood is Steam is at fault but that is just a guess. We all know Zos is not perfect.

Nightingale707 · December 2018

How can this be a Steam issue when I can log onto NA but not on EU? It is like this since the maintanance is ove

Malem_Benign · December 2018

idk wrote: »

TBH we do not know if these regular Steam loggin issues are something Zos is doing wrong or Steam . Neither have said nor will say since it is customary to not through your business partner under the buss except in the most dire circumstances.

One thing is sure, on one side or the other someone or a group is very incompetent that this happens so often and for lengthy periods of time.

I will say, and anyone that has worked with major corporate networks will agree, circuits one owns are much more reliable than those leased from third parties since when the circuit goes down you will immediately do what is needed to fix your connection. The third party will get to it when they can. Meaning, I would expect the likelihood is Steam is at fault but that is just a guess. We all know Zos is not perfect.

I don't really care who is in charge for this, but I'm sure that the problem is on the ZoS side. Anyway it's ZoS who took my money, and they are in charge in that case. I do understand people that were so mad today finally after all these epic fails that going to request the refund the game from Steam.
This is a total disaster. Seems like there are NO devs at all at ZoS side, but only marketers and crown stuff designers.

That is very, very sad.

idk · December 2018

Malem_Benign wrote: »

idk wrote: »

TBH we do not know if these regular Steam loggin issues are something Zos is doing wrong or Steam . Neither have said nor will say since it is customary to not through your business partner under the buss except in the most dire circumstances.

One thing is sure, on one side or the other someone or a group is very incompetent that this happens so often and for lengthy periods of time.

I will say, and anyone that has worked with major corporate networks will agree, circuits one owns are much more reliable than those leased from third parties since when the circuit goes down you will immediately do what is needed to fix your connection. The third party will get to it when they can. Meaning, I would expect the likelihood is Steam is at fault but that is just a guess. We all know Zos is not perfect.

I don't really care who is in charge for this, but I'm sure that the problem is on the ZoS side. Anyway it's ZoS who took my money, and they are in charge in that case. I do understand people that were so mad today finally after all these epic fails that going to request the refund the game from Steam.
This is a total disaster. Seems like there are NO devs at all at ZoS side, but only marketers and crown stuff designers.

That is very, very sad.

I understand the frustration, and the need to spam the forums with three threads on the subject. Two of them duplicates.

This one

https://forums.elderscrollsonline.com/en/discussion/447826/dont-you-think-that-there-are-more-fails-than-usual#latest
https://forums.elderscrollsonline.com/en/discussion/447825/dont-you-think-that-there-are-more-fails-than-usual#latest

But it is really an assumption that this is Zos' fault. If you are a customer via Steam it is actually Steam that takes your money. As I understand it those with Steam pay for everything through Steam. You even say it is through Steam you would request a refund.

Are you even posting this on the Steam forums?

I am just glad I did not unnecessarily put a middle man between me and the game and I am not joking with that statement.

Edit: has since closed the duplicate it seems.

Malem_Benign · December 2018

idk wrote: »

Malem_Benign wrote: »

idk wrote: »

TBH we do not know if these regular Steam loggin issues are something Zos is doing wrong or Steam . Neither have said nor will say since it is customary to not through your business partner under the buss except in the most dire circumstances.

One thing is sure, on one side or the other someone or a group is very incompetent that this happens so often and for lengthy periods of time.

I will say, and anyone that has worked with major corporate networks will agree, circuits one owns are much more reliable than those leased from third parties since when the circuit goes down you will immediately do what is needed to fix your connection. The third party will get to it when they can. Meaning, I would expect the likelihood is Steam is at fault but that is just a guess. We all know Zos is not perfect.

I don't really care who is in charge for this, but I'm sure that the problem is on the ZoS side. Anyway it's ZoS who took my money, and they are in charge in that case. I do understand people that were so mad today finally after all these epic fails that going to request the refund the game from Steam.
This is a total disaster. Seems like there are NO devs at all at ZoS side, but only marketers and crown stuff designers.

That is very, very sad.

I understand the frustration, and the need to spam the forums with three threads on the subject. Two of them duplicates.

This one

https://forums.elderscrollsonline.com/en/discussion/447826/dont-you-think-that-there-are-more-fails-than-usual#latest
https://forums.elderscrollsonline.com/en/discussion/447825/dont-you-think-that-there-are-more-fails-than-usual#latest

But it is really an assumption that this is Zos' fault. If you are a customer via Steam it is actually Steam that takes your money. As I understand it those with Steam pay for everything through Steam. You even say it is through Steam you would request a refund.

Are you even posting this on the Steam forums?

I am just glad I did not unnecessarily put a middle man between me and the game and I am not joking with that statement.

The double - is the forum bug during topic creation.

I do like really like you fault-saviors pr guys

Every time when devs screwed something and there are some mad topics appear - there are always some guys defending something obvious bad from any perspective.

Alex_Lex · December 2018

You won't say LFG is broken if you won't log in.

Malem_Benign · December 2018

Alex_Lex wrote: »

You won't say LFG is broken if you won't log in.

Nah, I got the idea - it's a marketing campaign. Steam players do have to buy ESO one more time to login. There is a discount in ESO store for basic edition btw

FluffyKitten · December 2018

It's quite simple.
Steam is selling a service to ZOS, if the problem is at Steam than its upto ZOS to see so that it gets fixed or otherwise end the contract with Steam. We who own a copy of ESO thru Steam due so because ZOS decided to offer their game thru Steam.

It is not our job to complain to Steam if a problem with the game occurs, many are doing so thought.
Look at the steam review statistics, the game does wonderfully as expected from this awesome title, On the days of patches however it does a 180 and 80% of all reviews of that day is negative.
All because of the issues with that the steam version of the game won't start.

There is no defending this after its been a recurring issue for such a long time.

st_yan · December 2018

I think ZOS is tryng to make all players reject Steam. Ok! If you are trying this, get us fully viable game with all our progress (somehow give us the game for free, I mean my account). I'm tired of this.

RobZha · December 2018

Can't be Steam, it regularly happens right after ESO updates/patches. If it happened when Steam updated/patched, fair enough, but it doesn't. It's the other way around.

If I could buy the game non-Steam and have all my stuff transferred over I'd probably have done it by now as I'm already trying to get as many games off Steam as possible. I don't like having some other program slowing things down and/or causing problems further down the line and if a game is on GOG now I use that instead. If I could go back there's no way I'd have used Steam for this game. As far as I know though we can't transfer our stuff, and there's no way I'm starting over from scratch.

Malem_Benign · December 2018

RobZha wrote: »

Can't be Steam, it regularly happens right after ESO updates/patches. If it happened when Steam updated/patched, fair enough, but it doesn't. It's the other way around.

If I could buy the game non-Steam and have all my stuff transferred over I'd probably have done it by now as I'm already trying to get as many games off Steam as possible. I don't like having some other program slowing things down and/or causing problems further down the line and if a game is on GOG now I use that instead. If I could go back there's no way I'd have used Steam for this game. As far as I know though we can't transfer our stuff, and there's no way I'm starting over from scratch.

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

Jaraal · December 2018

idk wrote: »

TBH we do not know if these regular Steam loggin issues are something Zos is doing wrong or Steam.

The facts as we know them:

1) Steam was working fine last night. Not a single "Can't log into Steam" thread.

2) ZOS shut everything down for bug fixes.

3) When fixes are complete, players can't log into Steam.

You don't have to be a rocket surgeon or brain scientist to see the correlation. This is a pretty routine situation. If I were Steam, I'd be pretty mad about a game company constantly aggravating my customers.

RobZha · December 2018

Malem_Benign wrote: »

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

You can buy the non-steam version then access your full account? If so then yeah, I'm down for doing that soon, even if this is some shady way they're trying to get people to do it. I can't stand steam any more so I'd be glad to.

FluffyKitten · December 2018

Malem_Benign wrote: »

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

Several people have done it, It goes against everything I stand for to encourage bad behaviour and customer service though so I won't buy the game again to be able to play it.
To give us a digital copy that doesn't have us using the Steam launcher however is the least they can do, it wont give us back the missed days and all the irritation they stirred up but then at least they have shown that they care and don't want the players to go thru this with every update.

RobZha · December 2018

FluffyKitten wrote: »

Malem_Benign wrote: »

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

Several people have done it, It goes against everything I stand for to encourage bad behaviour and customer service though so I won't buy the game again to be able to play it.
To give us a digital copy that doesn't have us using the Steam launcher however is the least they can do, it wont give us back the missed days and all the irritation they stirred up but then at least they have shown that they care and don't want the players to go thru this with every update.

How is it possible? Have they started doing this recently? Because according to this post it's not possible : https://forums.elderscrollsonline.com/en/discussion/comment/5243042/#Comment_5243042

Malem_Benign · December 2018

FluffyKitten wrote: »

Malem_Benign wrote: »

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

Several people have done it, It goes against everything I stand for to encourage bad behaviour and customer service though so I won't buy the game again to be able to play it.
To give us a digital copy that doesn't have us using the Steam launcher however is the least they can do, it wont give us back the missed days and all the irritation they stirred up but then at least they have shown that they care and don't want the players to go thru this with every update.

1. Make attractive event
2. Make impossible to login for Steam players
3. Give discount to buy the same game twice
4. Profit

FluffyKitten · December 2018

RobZha wrote: »

How is it possible? Have they started doing this recently? Because according to this post it's not possible : https://forums.elderscrollsonline.com/en/discussion/comment/5243042/#Comment_5243042

Ah, probably just me misunderstanding it than, I remember reading a OP about him and his wife buying 2 extra copies of the game so that they didn't have to deal with these Steam issues.
Guess they started all over again then.

PexiMax · December 2018

Malem_Benign wrote: »

RobZha wrote: »

Can't be Steam, it regularly happens right after ESO updates/patches. If it happened when Steam updated/patched, fair enough, but it doesn't. It's the other way around.

If I could buy the game non-Steam and have all my stuff transferred over I'd probably have done it by now as I'm already trying to get as many games off Steam as possible. I don't like having some other program slowing things down and/or causing problems further down the line and if a game is on GOG now I use that instead. If I could go back there's no way I'd have used Steam for this game. As far as I know though we can't transfer our stuff, and there's no way I'm starting over from scratch.

As far as I know it is possible to buy regular ESO after Steam version. Maybe that's the purpose of all that Steam login failures

What i don't know, if i will keep my ESO + if i try to make the transfer by purchasing the game from Bethesda...it is a six months sub and i just bought it 2 weeks ago.

RobZha · December 2018

I've just seen this so maybe it does work. But why did the mod in my last post link say it couldn't be done? Maybe this way is different to what he was answering to in some way : https://forums.elderscrollsonline.com/en/discussion/423493/how-to-purchase-access-to-the-regular-launcher-eso64-exe-for-steam-users/p1

Angtynur · December 2018

RobZha wrote: »

I've just seen this so maybe it does work. But why did the mod in my last post link say it couldn't be done? Maybe this way is different to what he was answering to in some way : https://forums.elderscrollsonline.com/en/discussion/423493/how-to-purchase-access-to-the-regular-launcher-eso64-exe-for-steam-users/p1

The solution is to give them more money? Yikes.

Fenice19 · December 2018

Solved
I've an eso account ( i first purchase eso from zenimax) ad it is linked to my steam account.
Starting from steam it doesn't work ..connection timeout.
If.i launch eso...64..exe. within steam and use eso login and pswd.. not steam account.. it work.
I'm EU user.

RobZha · December 2018

I get that it sucks for any of us to have to pay money to fix this but I already don't like steam regardless of this problem so am not hugely bothered.

So to anyone that knows : is this how I'd do it in the near future if I wanted to?

1. Log into my ESO account from the main site.
2. Go here and buy this or look around for a cheaper version from one of these sellers : https://www.humblebundle.com/store/the-elder-scrolls-online-standard
3. Go to redeem code on my account page, add the code then it's done?

I have to check obviously, have played over 2000 hours I'm not wanting to screw the account up.

FluffyKitten · December 2018

Fenice19 wrote: »

Solved
I've an eso account ( i first purchase eso from zenimax) ad it is linked to my steam account.
Starting from steam it doesn't work ..connection timeout.
If.i launch eso...64..exe. within steam and use eso login and pswd.. not steam account.. it work.
I'm EU user.

Yes, this will work for everyone that bought the game before November 2016.
(edit, unsure about date)

Fieuws · December 2018

I'm really not gonna give them more money if they can't fix their issues. I only give my money when it's worth. And ZoS is such a bad game development studio, I had so many problems with them...

Now i'm gonna miss out on feathers and I might not get the indirk mount either. If they can't fix the steam launcher,
they should really stop selling the game on steam and give all steam players acces to the non steam launcher.
There are enough games out there that are running a non steam launcher and a steam launcher next to eachother, with the same account, so why can't this game do this?

Malem_Benign · December 2018

Fieuws wrote: »

I'm really not gonna give them more money if they can't fix their issues. I only give my money when it's worth. And ZoS is such a bad game development studio, I had so many problems with them...

Now i'm gonna miss out on feathers and I might not get the indirk mount either. If they can't fix the steam launcher,
they should really stop selling the game on steam and give all steam players acces to the non steam launcher.
There are enough games out there that are running a non steam launcher and a steam launcher next to eachother, with the same account, so why can't this game do this?

Mmmmmoney!

Signor_Rossi · December 2018

FluffyKitten wrote: »

Yes, this will work for everyone that bought the game before November 2016.
(edit, unsure about date)

Seems to be right. I bought it 26. November 2016 and for me it doesn't work so it has to be before that.

mahoukitty · December 2018

Like others have said, I have no idea if this is an issue with zos or steam itself, but personally I'd be much less bothered by this being a fairly frequent issue if we were reimbursed for things like missed login rewards/event items or just general compensation for downtime.

Kooky_Koala · December 2018

There is no feedback from ZOS when these problems happen, so there is no indication that this problem will not continue to re-occur as it has done for the two years that I have played.

If Steam is not a competent supplier for ZOS to sell the platform through, then ZOS needs to make alternative provision for people who have bought the game, the DLC, the chapters and the ESO+ subscriptions through Steam. The bottom line is that ZOS is responsible for who it distributes the game through and any login servers that give access to the game.

I don't see why I am paying for a service that doesn't say how it is fixing problems and what it is doing to prevent them occurring again. Not when it keeps happening like this.

8 hours and counting, I have not been able to log in on PC EU today and before that it was 5 to 6 hours of maintenance down-time.

Angtynur · December 2018

Maybe we should file a class suit.

wighfigh · December 2018

It is very disappointing that an (expensive) paid-for subscription service can go offline for 13+ hours with no official explanation except a banner on a forum.