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Accidently selected the wrong country and need it changed
Oosh
✭
Hi Zenimax,
I accidently selected 'US' as my country (thought it was for the server selection) and now I can't setup a subscription as it is expecting a US billing address when I live in Australia.
Can I please have the country on my account changed to Australia so I can setup my subscription and play?
I have logged a support ticket but didn't get an email confirmation so thought I should post here too.
My current ticket no. is: 140406-075120.
My old ticket no. was 140406-065370.
Regards,
Oosh
Edited by Oosh on April 7, 2014 1:54AM I accidently selected 'US' as my country (thought it was for the server selection) and now I can't setup a subscription as it is expecting a US billing address when I live in Australia.
Can I please have the country on my account changed to Australia so I can setup my subscription and play?
I have logged a support ticket but didn't get an email confirmation so thought I should post here too.
My current ticket no. is: 140406-075120.
My old ticket no. was 140406-065370.
Regards,
Oosh
0
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Oosh✭New ticket no. is: 140406-075120
As billing told me to contact technical support.
Would of been nice for them to forward my support case onto them.0 -
Oosh✭Pretty disappointed that I was told to contact 'Technical Support' when I already did that and got a reply from an email called 'ESO English Support'?
The very least is if they aren't able to change the country they could of escalated it to the correct department for me.
Is there any admin online that can make this change for me? It's surely a pretty simple change to change the country of someone's account.
This is the reply I got:Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 120 days.
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Hi Support, I accidently set my country to US when setting up my account (I mist...
Response By Email (George) (04/06/2014 09:04 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
To change your country you will have to contact customer support via the link below.
Players can change their first and last name on their account from this page by following the below steps:
•Visit http://account.elderscrollsonline.com to login to their account.
•Click on the Account Summary drop-down menu.
•Click on Edit Account Info.
•Adjust the information as needed and press Save to keep the changes.
For any other changes on their account, players will need to contact our dedicated Customer Support Team.
You can also find this information in our knowledge base, which we consistently update with any changes. Use the following link for the most up-to-date information regarding your question:
http://help.elderscrollsonline.com/app/home?region=US/track/AvPExQo0Dv8S~RW7GmYe~yINkb0qlC75Mv86~zj~PP~z
Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:
http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (Daniel Stawski) (04/06/2014 06:48 PM)
Hi Support,
I accidently set my country to US when setting up my account (I mistook this for the server I was going to play on).
Can you please change this to Australia (down under) as this is where I live and I want to put in my Australian billing address so I can setup my subscription.
Regards,
Oosh
Question Reference # 140406-065370
Date Created: 04/06/2014 06:48 PM
Date Last Updated: 04/06/2014 09:04 PM
Status: Solved
LOL Staus: Solved???
Edited by Oosh on April 7, 2014 5:15AM0 -
Oosh✭It has now been over 24 hours and this issue is still outstanding.
I would really appreciate if someone from Zenimax could contact me please.0 -
Oosh✭Getting close to 36 hours since I originally logged the request to have my country changed from 'US' to 'Australia'.
Starting to get really disappointed.
Not even a message from a forum admin confirming the request has been received and they are looking into it.
Surely it is not that difficult to change the country on someone's account?
Just to confirm I cannot currently access the game (or pay for it) until my country is changed so this should not be a low prioirty case.
Edited by Oosh on April 8, 2014 5:43AM0 -
amysue23_ESO✭✭I had the same problem, and ticket emails DO NOT WORK, and neither does the Customer Service "chat". I had to place a telephone call to customer service, and then they fixed it immediately. So just skip the tickets and telephone them. It will solve your problem.0
