Hi,
I've been back and forth with support on this for a few days now but they seem to be unable to help and have since suggested I start a bug report thread and use the /bug command, which I will do when I'm on later tonight..
I have finally hit level 50 on my first character (i've owned the game since 2014) after getting two new friends to buy the game and get Morriwind, ESO Plus, etc.
I either did not receive, or have lost the initial 4.8million enlightenment given to new first time level 50 characters.
Here is a screenshot of my character with no enlightenment at CP 50:
If 50 CP is somewhere around 2,000,000 EXP, I would still have over 2.8 million enlightenment left on my account, than would've received an additional 400k that I gained and used that day.
Here is a screenshot of my good friend and his character with his remaining enlightenment shown at CP 51 :
As you can see, he has plenty leftover despite being past my CP level.
The only thing I can't figure out is if I ever had enlightenment at all or if it disappeared at some point. I only realized I didn't have it because I was leveling with my friend who was CP 160 and we were getting the same EXP. There is a good chance I leveled from the initial free 10 CP to where I am now without the 4.8million/12 days worth of enlightenment given to new players.
I've been back and forth with support for awhile now and they keep telling me that they checked my character and I'm receiving the correct enlightenment because I received the daily enlightenment. This is obviously not my issue, though I'm glad they took the steps to check.
I've found this same issue mentioned a few times on the forums but here's a thread :
https://forums.elderscrollsonline.com/en/discussion/331700/enlightenment-at-level-10
I have grinded out the exp needed to get to CP 70+(where i stopped last night) but I've run out of the crown scrolls I bought with the packs and crown gems and am really low morale/motivation because my friends are near or are already past 160CP and I am stuck way behind unable to gear/pvp with them.
IGN: Drunk Meanie
NA-PC
Here is a similar thread from 2017 with this issue :
https://forums.elderscrollsonline.com/en/discussion/331700/enlightenment-at-level-10
Within that thread you have confirmation from multiple people about receiving the 4.8million as well as this youtube video demonstrating it:
https://www.youtube.com/watch?v=mGKUatLgvUs
Please let me know if any more information is necessary.