Can't Login - Even After Changing Password

tank2k1_kevb14_ESO · April 2014

I can't login even after changing my password. It kept saying incorrect password. So I went and changed my password, twice now, and even after doing that it still says incorrect password. So I can't login to put game time on. Anyone else having this issue? : (

Sarenia · April 2014

Don't know if it's applicable here, but some services I've used allow you to choose a password on their website that is invalid to the game client. If you're using special characters, you can only use , and ' for ESO.

Other than that niche issue I'm clueless. I suggest you contact support for a better answer.

tank2k1_kevb14_ESO · April 2014

@Sarenia I don't have any special characters. I don't know what the deal is.

Icy · April 2014

Also, did you remember to put in your full access code for ESO, or are you still running of an early access code?

If you've still got the early access code it does say bad password when you go to log in, rather than "no money".

tank2k1_kevb14_ESO · April 2014

I entered my code a long time ago and I didn't get a new one in my email as far as I know.

tank2k1_kevb14_ESO · April 2014

My purchase was digital so I thought it was all automatic. After the purchase, I got an invite to the last beta but no other emails then early access started.

Goast5674 · April 2014

I am having the same issue...i cant even log in to the website to add a sub plan

tank2k1_kevb14_ESO · April 2014

Goast5674 wrote: »

I am having the same issue...i cant even log in to the website to add a sub plan

Finally, someone with my same issue.

Sarenia · April 2014

https://help.elderscrollsonline.com/app/ask
Send a ticket in there via e-mail.

If you need them faster, use the phone:
https://help.elderscrollsonline.com/app/ask?phone=1

But be aware they are probably _flooded_ with requests on both fronts right now. No doubt millions of people rushing to ESO for launch, and thousands calling/emailing daily.

My e-mail tickets typically get a response within 24 hours.

Goast5674 · April 2014

tank2k1_kevb14_ESO wrote: »

Goast5674 wrote: »

I am having the same issue...i cant even log in to the website to add a sub plan

Finally, someone with my same issue.

I change my password 3 times now...put a ticket in for them to call me but god knows how long that will take

tank2k1_kevb14_ESO · April 2014

Sarenia wrote: »

https://help.elderscrollsonline.com/app/ask
Send a ticket in there via e-mail.

If you need them faster, use the phone:
https://help.elderscrollsonline.com/app/ask?phone=1

But be aware they are probably _flooded_ with requests on both fronts right now. No doubt millions of people rushing to ESO for launch, and thousands calling/emailing daily.

My e-mail tickets typically get a response within 24 hours.

Already did it.

Goast5674 wrote: »

tank2k1_kevb14_ESO wrote: »

Goast5674 wrote: »

I am having the same issue...i cant even log in to the website to add a sub plan

Finally, someone with my same issue.

I change my password 3 times now...put a ticket in for them to call me but god knows how long that will take

I changed mine twice now, but yeah, I've done the same thing man.

tank2k1_kevb14_ESO · April 2014

Hey, I found out the problem!
Instead of entering your email address, you have to use your login name.
Hope this helps people who are stuck!!!

Bane766 · April 2014

I'm pretty sure it's because you haven't set up a subscription yet. Make sure you have registered your game, then set up your subscription.

It's telling a lot of people that their account info is wrong...but it's because they haven't set up a subscription yet.

DalinarBlackthorn · April 2014

I had this issue this evening as well. I bought the digital collector's edition and I thought I'd be good. Nope, had to go to the site and set up a sub plan. Took 5 mins and I was good to go. Hope that helps.

kijima · April 2014

When you go to your account, and log in then go to BILLING HISTORY, from there you'll have a number of products, for me it was:

BETA Access
Early Access
Standard Edition
Explorers Pack

All with their relative keys entered with a time stamp.

Some people are tripping over this as Early Access has finished and they haven't actually put in their actual GAME CODE yet. Once you've redeemed your game code, you'll come to the payment screen, paypal, credit card etc.

Took me about 5 minutes to do, and once done I could log in straight away.

Hope that helps you.