Same problem with my account. I ve been trying(5 days) to login in my account but i never get the email with the code, but i recive other emails from eso. Everything is the same i just clean my temp files browser cache etc(usual maintenance on pc).

ZOS_PierreL wrote: »

A ticket has been created for you too, @Xupacabra.

Thank you

Looks like we're moving closer to the cancel subscription option. I'm not sure why Zenimax and my ISP have such difficulty playing nicely together. The only difficulties I've encountered with my ISP have been ZOS-related and those have been myriad. As nearly as I can tell most have to do with masked IP addresses and ZOS being reluctant to reveal the actual addresses from which automated communications are sent--so that my ISP can search logs/whitelist those addresses despite the masking.

I'll discuss this with my husband tonight, but it seems that the I-pay-the-subscription-fee and you-provide-the-service model has broken down. Bottom line if every patch is going to mean a hassle restoring service, I'm just not up for it. I haven't encountered similar difficulties dealing with Blizzard, Steam, etc. and find myself unwilling to jump through such extra hoops to play ESO.

Thanks, @ZOS_GaryA‌
I've received a second communication from Customer Service containing similar advice. However, having thought it over I've decided that I've no wish to set up a new email account in hopes of better communication with ZOS. Unfortunately, account closure is complicated by the fact that not only is the computer I've been using for the last year and a half to access ESO no longer authorized to access the game, but it's no longer authorized to access my account on your website. And, surprise, surprise, multiple attempts have not elicited the needed access code from your website.

So, I attempted to reply to the most recent email from Customer Service, to ask if there was a more elegant means to close my account than simply putting a block on my credit card. Unfortunately this has resulted in my receiving a delivery subsystem message: MailEnable: Message delivery has been delayed.

Message is waiting at ... for delivery to mailrelay01.zos.atl.nexxphase.net.

The message will be retried for another 29 hours.

Reason: Mail server for helpmail.elderscrollsonline.com could not be contacted at this time. MailEnable will keep trying to deliver this message and will notify you of any progress.

Just ... really? If enough folks don't receive your system notifications that there's a usual remedy, that tells me that it's YOUR problem, particularly as I've never had a problem receiving similar notifications from other companies. In any case, at this point I just want to be done with ZOS-related hassle. Please make it happen. You've produced a nice game, but maintaining a business relationship with you just involves too much muss and fuss.

Thanks again for your help.

@ZOS_GaryA

But I don't wish to sign up for a new email address, I want to close my ESO account.

Forgive me if "This is an issue that we are continuing to work on to ensure that all email addresses can receive the one time password notifications" rings hollow. I first reported this issue in July 2013. At that time it was only the forum notifications that were problematic. Both my husband and I have had to use forum passwords assigned by ZOS staff because your tech wouldn't allow us to set them up ourselves. When passwords were reset last winter we had to corner other staff members to set up new ones. Unfortunately, instead of things improving, we're now unable to receive website and game-related access codes, as well. In a year and a half I'd expect to see some improvement if you've truly been working on it. Can you explain why this is such a problem for ZOS when I've never encountered similar difficulty in dealing with other companies? I trust that when you say you've been working on it, you mean that actual tech staff have been investigating the problem, not just Customer Service folks polishing letters of regret?

Regardless, being unable to access the game is bad enough, but being unable to access my account is just unacceptable. Since I can't close my account via your website, because I can't access it, I've asked my correspondent in Customer Service to do so on my behalf. Strange, that I can still access my battle.net account at will despite not having subscribed to WoW for several years, but ZOS can't let me access an account on which I currently have about three months paid in advance, using the same computer on which I've always played it. If you can't deliver service, perhaps a refund?

Edit: Resolved! I hope I in no way implied that my frustration was with the messenger, as I indeed appreciate your efforts to clarify my choices. Perhaps indeed the underlying tech problem will be can be fixed and one day I'll return to ESO. There's still a lot I haven't seen. Thank you again for your time and patient help.

calusstorm wrote: »

Hello I have been dealing with this no access code in my email for several days now , I have completed all the normal tasks to fix the problem and I can't find a way to put in a ticket to fix my game ..... I have tried to change my email but that never works please help me fix this problem. I HAVE TRIED FORWARDING MY E-MAIL. OPENING MY E-MAIL IN A DIFFERENT BROWSER AND EVEN THE LOGIN SCREEN. WE HAD TO REPLACE MY ROUTER AND THE ACCESS CODE IS'NT THERE NO MATTER WHAT I TRY. ALSO HAVE TRIED CLEARING THE CACHE. SO NOW WHAT. I AM TO THE POINT OF NO LONGERR PLAYING ESO. AND YET WHEN MY WIFE PUT IN A TICKET TO GET HELP I FOLLOWED EVERYTHING THEY ASKED ME TO DO , BUT TO NO AVAIL

and I forgot to add this number
170925-000071